ST2000DM001 won´t show Smart Attributes

[Don Oleg]

Hi friends:

I have a curious case. This are hdd details given by Victoria 4.47

Model: ST2000DM001-1CH164
Firmware: CC44
Serial: W1E1SXTE
Disk size: 3907029168 LBAs 1907729 Mb
CHS: 16383/16/63 8063 Mb
SMART: Enabled, Errlog, Selftest

HDD has some bad sectors, but can not remap giving remap error.

I thinking on a fw issue, because smart attributes not showed with any utility (Victoria, Crystal Disk Info, Hddscan, Mhdd, Hdat) neither via terminal command.

For example, in Victoria i get the following:

AM 09:12 : Get S.M.A.R.T. command... OK
AM 09:12 : SMART status = GOOD

BUT NOTHING MORE SHOWED.

So, i suspected a corrupt smart module and try to read 133 sys file using r133 command in terminal mode. Command finished with a Diag Error so i decided replace it with another ST2000DM001 FW CC26 133 sys file using w133 command. Now r133 command finish ok and after N1 (smart reset) command attributes are showed in terminal, but after power off/on not showed again.

Any idea? I don't founded any CC44 FW update, can somebody send me FW CC44 sys files for upload using terminal command?
thanks in advance.

[Don Oleg]

Try to write the S.M.A.R.T. sys file to all copies of the SA...

Thanks Spildit, Can you explain how to do this?

[Don Oleg]

Thanks spildits, for now i only have terminal connection. After N1 command i put drive in online mode (ctrl+R) and smart data is showed, but when power off not showed again.

For now i put apart this hdd. Is frustrating because i have a lot of st2000dm001 series which can not be repaired. Almost all with the same issue, massive bad sectors through all surface. I can not understand how whole surface can be degraded. It is not posible. And every body in forums says forget dm series!!!

[Don Oleg]

Great! This is the first convincent explanation i readed about dm series mistery. Thanks very much.

Just a last dude: ST2000DM001, ST3000DM001 are 7200.14 or 7200.12 familiy? There is a way to know by terminal seagate family details or any document with this details?

[jermy]

CTRL + L

[fzabkar]

Just a last dude: ST2000DM001, ST3000DM001 are 7200.14 or 7200.12 familiy? There is a way to know by terminal seagate family details or any document with this details?

Product Manual Seagate Desktop HDD Formerly Barracuda 7200.14

ST3000DM001
ST2000DM001
ST1500DM003
ST1000DM003
ST750DM003
ST500DM002
ST320DM000
ST250DM000

http://www.seagate.com/www-content/product-content/barracuda-fam/desktop-hdd/barracuda-7200-14/en-us/docs/100686584j.pdf

Product Manual Seagate Desktop HDD

Standard models

ST3000DM001
ST2000DM001
ST1500DM003
ST1000DM003
ST750DM003
ST500DM002
ST320DM000
ST250DM000

Self-Encryption models

ST3000DM002
ST2000DM002
ST1000DM004

Gen 14
100686584
Rev. K
August 2014

http://www.seagate.com/www-content/product-content/barracuda-fam/desktop-hdd/barracuda-7200-14/en-us/docs/100686584k.pdf

[Don Oleg]

thanks very much Fzabkar!!!

[fzabkar]

Here's something that may confuse people:

http://www.seagate.com/staticfiles/support/docs/manual/desktop/Barracuda%207200.12/100672652b.pdf

Product Manual Barracuda 100672652 Rev. B August 2011

ST500DM002
ST320DM000
ST250DM000

Korean RRL

If these drives have the Korean Communications Commission (KCC) logo, they comply with paragraph 1 of Article 11 of the Electromagnetic Compatibility control Regulation and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Radio Research Laboratory (RRL) Communications Commission, Republic of Korea.

These drives have been tested and comply with the Electromagnetic Interference/Electromagnetic Susceptibility (EMI/EMS) for Class B products. Drives are tested in a representative, end-user system by a Korean-recognized lab.

• Family name: Barracuda 7200.12
• Certificate number: STX - 720012 (B)

[Don Oleg]

Unfortunately access to seagate site (as many others like intel, ebay, etc) is forbidden from Cuba due to U.S embargo...