cryptolocker infection

[lasek]

Hello,

I have Computer with infection cryptolocker. At the moment all documents file are not able to open. Could you help with this?

Marcin

[fzabkar]

https://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information

[northwind]

1. Send us an email with 2-3 encrypted files
2. In that email, include the ransom note. Usually this is a .txt or .html file with name like help_decrypt.txt or +decrypt_files.txt or similar. You can find it usually inside every folder with encrypted files.
3. If possible, send us a pair of encrypted and unencrypted files (which you may possibly have from an older backup)
4. Do not send us modified / corrupted files from various attempts you may have done.

A specialized technician will contact you with the results of the analysis and the evalution of the files you sent