Windows Explorer Freezes Moving/Deleting Files

[bejhan]

I experienced several instances of Windows Explorer (and TeraCopy) freezing when trying to move or delete files on a 4 TB WD Red.
This led me to suspect that the drive was failing.

I copied everything off the drive and ran an erase test using HDDScan.
I expected to see a bunch of bad blocks or at least some really slow ones, but that doesn't seem to be the case.
However, there is a degradation of speed as the test progresses, which makes me think something is up.

Is it possible that there was a file system issue that led to the problems I was experiencing? Or is this drive on its way out?
I did run CHKDSK to try to fix the file system and problems persisted so I ruled out the file system but, since these test results don't necessarily seem indicative of a bad drive, I'm second guessing that.

Thoughts?

Attachments

[bejhan]

I ran a Western Digital Data LifeGuard erase test as well and it passed.
I'm not sure what to think, any feedback is much appreciated.

Attachments

Data LifeGuard.PNG (6.36 KiB) Viewed 17235 times

[diybit]

There can be errors on reading, and not on writing.
This degradation of speed is totally normal.
Show us your actual SMART.

[fzabkar]

The speed reduces as the heads move from the outer tracks to the inner ones. That's because the outermost tracks have have roughly twice as many bits per track as the innermost ones.

[bejhan]

There can be errors on reading, and not on writing.
This degradation of speed is totally normal.
Show us your actual SMART.

Regarding reads: I ran the Western Digital Data LifeGuard extended test fairly recently and that passed as well.
Attached the SMART information.

The speed reduces as the heads move from the outer tracks to the inner ones. That's because the outermost tracks have have roughly twice as many bits per track as the innermost ones.

Thanks for that, I had no idea.

Attachments

Smart.PNG (39.42 KiB) Viewed 17235 times

[diybit]

Thanks for this mysterious hints fzabkar

We do not see your raw values in your SMART screen, but it seems perfectly good! (maybe take another one with CrystalDiskInfo)

The extended test we see in screen is another full erase.
Are you sure you have done the full read extended test?

Perhaps your problem is from the source/destination drive if no error was found, or perhaps not related to hard drives.

What was the problem reported by CHKDSK?
Was your drive connected through SATA?

[bejhan]

We do not see your raw values in your SMART screen, but it seems perfectly good! (maybe take another one with CrystalDiskInfo)

The extended test we see in screen is another full erase.
Are you sure you have done the full read extended test?

I had performed a full read extended test previously, before I decided the problem was scary enough to warrant destructive testing.
I'll run it again tonight to be sure the results haven't changed.

Perhaps your problem is from the source/destination drive if no error was found, or perhaps not related to hard drives.

The problems occurred when deleting or moving within the same drive so no other drive was involved.

What was the problem reported by CHKDSK?

Code:

Chkdsk was executed in scan mode on a volume snapshot. 

Checking file system on D:
The type of the file system is NTFS.
Volume label is Slow Storage.

Stage 1: Examining basic file system structure ...
  956928 file records processed.                                                         File verification completed.
Phase duration (File record verification): 18.43 seconds.
  14335 large file records processed.                                     Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.                                       Phase duration (Bad file record checking): 0.43 milliseconds.

Stage 2: Examining file name linkage ...
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RXGAHKF.mkv <0x38,0x1ec>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\True Detective\True Detective S01E01 - The Long Bright Dark - Ehhhh.mkv <0x10,0xa16>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S01E09.HDTV.x264-KILLERS[eztv].mkv <0x70,0x44d6>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RQGNL9L.mkv <0xd,0x7845>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R50US09.mkv <0x4c,0x7a06>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\9-1-1\9-1-1.s03e08.web.x264-tbs[eztv].mkv <0x15,0x993d>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RMJ63P8.mkv <0x3a,0x10591>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\9-1-1\9-1-1.S03E09.720p.WEB.H264-METCON[eztv].mkv <0x15,0x115b4>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RY6O02U.mkv <0x1b,0x16d91>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RWLOP3I.mkv <0x30,0x17259>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RH1QE6K.mkv <0x16,0x1cd0f>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R5U6TPP.mkv <0x7d,0x1ec2b>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R637LRG.mkv <0x7,0x1fd98>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RM0SNIR.mkv <0x14,0x20e2d>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RGDL0NT.mkv <0x14,0x20e31>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RXR699K.mkv <0x49,0x20f4c>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RP4RTTL.mkv <0x38,0x210b7>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R3PY2GG.mkv <0x14,0x211be>"
        ... queued for offline repair.
                                                                                       
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R03XWUL.mkv <0x2f,0x21253>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R46P7GT.mkv <0x30,0x2126b>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RLRT7LB.mkv <0x65,0x21737>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RQLG4LH.mkv <0x1e,0x2224f>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R6C2D5O.mkv <0x54,0x24180>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RAQ4X9S.mkv <0x4b,0x27fef>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\9-1-1\9-1-1.s03e05.web.x264-tbs[eztv].mkv <0x3d,0x28285>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R8VYUAQ.mkv <0x54,0x2b2ed>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Movies\Sing.2016.720p.WEB-DL.850MB.MkvCage.mkv <0x5,0x2f456>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\9-1-1\9-1-1.s02e17.web.x264-tbs[eztv].mkv <0x17,0x2f91f>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RG3KRKP.mkv <0x1b,0x30f76>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RXFNRV9.mkv <0x1f,0x313b5>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S02E14.HDTV.x264-SVA[rarbg]\A.Million.Little.Things.S02E14.HDTV.x264-SVA.mkv <0x56,0x32705>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RPC5ECD.mkv <0x43,0x32de4>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R0IBIRF.mkv <0x24,0x33c99>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RT9HHD8.mkv <0x1c,0x35a62>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RXUNPJX.mkv <0x1f,0x35c2e>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RWML790.mkv <0x45,0x36785>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RGYHSYG.mkv <0xf,0x37174>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RQAITZS.mkv <0x10,0x3717c>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Movies\The Secret Life Of Pets 2 (2019) [BluRay] [720p] [YTS.LT]\The.Secret.Life.Of.Pets.2.2019.720p.BluRay.x264-[YTS.LT].mp4 <0x6,0x37437>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R68YSSS.mkv <0x12,0x37ba8>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S01E11.HDTV.x264-SVA[eztv].mkv <0x1f,0x37f18>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\a.million.little.things.s01e16.web.h264-tbs[eztv].mkv <0x30,0x37f27>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S01E05.WEB.H264-MEMENTO[eztv].mkv <0x2d,0x37f2d>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S01E10.HDTV.x264-KILLERS[eztv].mkv <0x31,0x380fa>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\a.million.little.things.s01e17.web.h264-tbs[eztv].mkv <0x62,0x3857a>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R12QX5Z.mkv <0x1d,0x3895e>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S02E16.HDTV.x264-SVA[rarbg]\A.Million.Little.Things.S02E16.HDTV.x264-SVA.mkv <0x29,0x3969c>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RBJXFCV.mkv <0x38,0x3a097>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RGERXLD.mkv <0x7d,0x3b54b>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\The Kominsky Method\The.Kominsky.Method.S01E03.REPACK.WEB.x264-PHOENiX.mkv <0x12,0x3c6f8>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\The New Pope\The.New.Pope.S01E04.HDTV.x264-PHOENiX.mkv <0xe,0x3c98c>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S02E13.WEB.H264-XLF[rarbg]\a.million.little.things.s02e13.web.h264-xlf.mkv <0x10,0x3c9df>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Comedy\Bill.Burr.Paper.Tiger.2019.HDRip.XviD-AVID.avi <0xe,0x3cb48>"
        ... queued for offline repair.
                                                                                       
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RSPKG0U.mkv <0x12,0x3cbb6>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\Das Boot\Das Boot (2018) S01E05.mp4 <0xf,0x3cbbc>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\Das Boot\Das Boot (2018) S01E02.mp4 <0xf,0x3cbc3>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\Das Boot\Das Boot (2018) S01E04.mp4 <0xf,0x3cbc4>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\Das Boot\Das Boot (2018) S01E08.mp4 <0x12,0x3cbc7>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\Das Boot\Das Boot (2018) S01E06.mp4 <0x15,0x3cc7b>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\9-1-1 Lone Star\9-1-1.Lone.Star.S01E01.480p.x264-mSD[eztv].mkv <0x27,0x3cd59>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\Das Boot\Das Boot (2018) S01E03.mp4 <0x2c,0x3cebd>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R72K9LV.mkv <0x13,0x3cecc>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RRU1TDP.avi <0xa,0x3ced0>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\The Kominsky Method\The.Kominsky.Method.S01E01.WEB.x264-PHOENiX.mkv <0x1a,0x3d48c>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\Das Boot\Das Boot (2018) S01E07.mp4 <0xb,0x3d627>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\9-1-1 Lone Star\9-1-1.lone.star.s01e07.web.x264-xlf[ettv].mkv <0x16,0x3d69f>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\Das Boot\Das Boot (2018) S01E01.mp4 <0xa,0x3d836>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RJGGDEO.mkv <0xd,0x3d83b>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RX53RBH.mkv <0x40,0x3e69c>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S02E12.HDTV.x264-SVA[rarbg]\A.Million.Little.Things.S02E12.HDTV.x264-SVA.mkv <0x13,0x405a0>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RTWW8M1.mkv <0x31,0x42b4c>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\The Kominsky Method\The.Kominsky.Method.S01E06.WEB.x264-PHOENiX.mkv <0x2c,0x43331>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\9-1-1 Lone Star\9-1-1.lone.star.s01e08.web.x264-xlf[eztv].mkv <0x12,0x45f7e>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RTNVCAG.mkv <0x32,0x493dd>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RFU738G.mkv <0x16,0x49eb7>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RHFJ7FK.mkv <0x1b,0x4b0e1>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RRR71P6.mkv <0x2c,0x4b5ec>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RV0SY42.mkv <0x16,0x4c245>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S02E17.HDTV.x264-SVA[rarbg]\A.Million.Little.Things.S02E17.HDTV.x264-SVA.mkv <0x55,0x4c39a>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\9-1-1\9-1-1.s03e10.web.x264-tbs[eztv].mkv <0xb,0x4c5ed>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Downloads\Shows\The Witcher\The.Witcher.S01E05.720p.NF.WEBRip.x264-GalaxyTV.mkv <0x17,0x50f36>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RNVN9BU.mkv <0x5b,0x517f5>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RG6XYOK.mkv <0x16,0x52405>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$R369EGR.mkv <0x1b,0x5312f>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\Melanie\Shows\A Million Little Things\A.Million.Little.Things.S02E15.HDTV.x264-SVA[rarbg]\A.Million.Little.Things.S02E15.HDTV.x264-SVA.mkv <0x10,0x54173>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RTKK84U.mkv <0x15,0x5ccf9>"
        ... queued for offline repair.
    Found corrupt basic file structure for "\$RECYCLE.BIN\S-1-5-21-2397356005-2995597529-2747515548-1001\$RAAWRFX.mkv <0xa,0x5d7a2>"


Was your drive connected through SATA?

Yep

[diybit]

Be aware that all those files were surely corrupted!

To normally repair those errors, you have to put the /f parameter to chkdsk, but it will have surely not change that those files were corrupted.
Be careful in the future with chkdsk /f, because sometime it decide to full remove a file that is just a little corrupted.

Those kind of chkdsk errors often appear because of incoming shutdown.

Anyway, it seems that this drive is safe, and that it was logical errors.
Done your last full read extended test, and re-use it if no errors.

[bejhan]

Thanks!