HGST HUS724040ALS640 firmware

[LaurB]

Hi there,

I have bought two used 4TB HGST HUS724040ALS640 and two 2TB HGST HUS724020ALS640 drives for a Dell R420 with H310 LSI controller.
The 2TB drives are working ok, but the 4TB drives aren't working at all. No matter what I try I just can't use them. A customer service guy told me that the 4TB drives have a different firmware and I can only use them with the LSI Logic controllers. Unfortunately returning the drives is not possible.

I seems strange for me, or maybe it isn't, that this drives are labeled HGST but smartctl says they are HITACHI. Does anybody knows if I can change this drives firmware to an "original" HGST firmware, like the 2TB drives?

Thanks!

Code:

lsscsi -sig
[0:0:0:0]    disk    HGST     HUS724020ALS640  A280  /dev/sda   35000cca028639d38  /dev/sg0   2.00TB
[0:0:1:0]    disk    HGST     HUS724020ALS640  A280  /dev/sdb   35000cca02864c518  /dev/sg1   2.00TB
[0:0:2:0]    disk    HITACHI  DKW2E-H4R0SS     ABAB  /dev/sdc   35000cca0730b2368  /dev/sg2   4.00TB
[0:0:3:0]    disk    HITACHI  DKW2E-H4R0SS     ABAB  /dev/sdd   35000cca073124ecc  /dev/sg3   4.00TB

Code:

smartctl -a /dev/sdd
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.4.73-1-pve] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               HITACHI
Product:              DKW2E-H4R0SS
Revision:             ABAB
Compliance:           SPC-4
User Capacity:        4,000,787,030,016 bytes [4.00 TB]
Logical block size:   512 bytes
LU is fully provisioned
Rotation Rate:        7200 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x5000cca073124ecc
Serial number:        PEGA23ZX
Device type:          disk
Transport protocol:   SAS (SPL-3)
Local Time is:        Wed Mar 24 12:05:27 2021 EET
SMART support is:     Available - device has SMART capability.
SMART support is:     Enabled
Temperature Warning:  Disabled or Not Supported

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK

[labtech]

HGST stands for Hitachi Group Storage Technologies or something like that.
So, it is a Hitachi drive.