External hard disk issue [detect but not accessible]

Hi all,
HD Brand : WD , my passport
File System : NTFS
Windows : 7
I apologize for the general topic and posting this issue here (maybe related to others' sub-forum), but I would like to clarify the issue I am experiencing. I have several external hard drives, and the one I am referring to was purchased 13 years ago. It has not been damaged by water or impact.

When I connect it to the USB 3 port on my laptop, only 1 out of 4 partitions is visible. The other three partitions only display the drive names, without showing any volume information. Subsequently, my computer begins to fill a green progress bar at the top and becomes unresponsive (hangs). After a while, a message appears stating, "Format before use." I click on "Cancel."

First time I connected it, I received a message (Yellow exclamation in device manager) indicating that "drivers for the USB devices were not installed completely." I updated the drivers, and they now appear to be functioning correctly. The LED on the drive is blinking, and I can hear a buzzing sound, along with some movement inside the hard drive when I place my hand on it(I believe sound does not mean defecting and it's a natural sound)

Could you please assist me in retrieving my data, if possible? How can I check for the underlying problem? To be honest, this hard drive was my first one, and it contains all my important data, including old photos. I cannot bear the thought of losing them. Additionally, I would like to mention that I do not have confidence in handing it over to a technician or expert.

NOTE:defect drive of external HD is "O" , "P" , "Q" and "K"
Note: I have to eject HD by pulling it from the laptop's port and can't perform safety remove .

I attached 4 images
Disk 1 is my external Hard drive
thank you

Attachments

Maybe try an app like crystal disk info as it can provide some more diagnostic information. Post a picture of the results here so the community can help you better.

Zero Alpha wrote:Maybe try an app like crystal disk info as it can provide some more diagnostic information. Post a picture of the results here so the community can help you better.

Thanks for your response
I'll do that .

Another WD Busy problem; find anyone in Colobia who has PC3000 or MRT.

Hi
Hope someone could help me in this situation ,
I did live boot with Linuxmint , nothing shown but pop up messages, I attached some photos
HD sentinel couldn't run and respond (Not responding) , Gsmart also couldn't run,
One partition which was shown, now , is disappeared,
If you know any way please learn me , I really don’t feel good

How possible physical damage or format hard drive could recover , my external hD I'm sure that it hasn't been physically damaged.

Use linux to print the S.M.A.R.T status of the drive and paste results here.

Zero Alpha wrote:Use linux to print the S.M.A.R.T status of the drive and paste results here.

Hi and thanks for your response
Images has not been shown
I try to attach them again
How I could print SMART status ? via a software? If yes? Because system freezing I couldn't run any software ? is there any commands? Can you please inform me what are them ? I'm not familiar with Linux
thanks

vital_0x wrote:
Zero Alpha wrote:Use linux to print the S.M.A.R.T status of the drive and paste results here.

Hi and thanks for your response
Images has not been shown
I try to attach them again
How could I print SMART status ? via software? If yes? Because system freezing I couldn't run any software ? is there any commands? Can you please inform me what are them ? I'm not familiar with Linux
thanks

I find that there is smartctl command I'm not familiar with that even I do not know should I run long or short and whether it damages my external hard disk or not , I tried it and post it back here. please if any further commands related to my situation is needed inform me
thanks

Show DMDE partitions TAB.

Stop showing pics no one asks for.

Arch Stanton wrote:Show DMDE partitions TAB.

Stop showing pics no one asks for.

Thanks for your response
As I'm not as professional as you're

Show DMDE partitions TAB

Do you mean should I Install and use DMDE software? (This website: https://dmde.com/manual/datarecovery.html ) ?

Stop showing pics no one asks for

I'm sorry, I do .

Zero Alpha wrote:Use linux to print the S.M.A.R.T status of the drive and paste results here.

-----Output from -H command (smartctl)

Code:: smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.8.0-38-generic] (local build) Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org === START OF READ SMART DATA SECTION === SMART Status not supported: Incomplete response, ATA output registers missing SMART overall-health self-assessment test result: PASSED Warning: This result is based on an Attribute check.

-----------------Output from -i command-----------------------------

Code:: smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.8.0-38-generic] (local build) Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Western Digital Elements / My Passport (USB, AF) Device Model: **************** Serial Number: **************** LU WWN Device Id: **************** Firmware Version: 01.01A01 User Capacity: 1,000,204,886,016 bytes [1.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 5200 rpm Device is: In smartctl database 7.3/5528 ATA Version is: ATA8-ACS (minor revision not indicated) SATA Version is: SATA 2.6, 3.0 Gb/s Local Time is: Mon Nov 11 15:37:36 2024 UTC SMART support is: Available - device has SMART capability. SMART support is: Enabled

------------Output from -a command-----------------------

Code:: smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.8.0-38-generic] (local build) Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Western Digital Elements / My Passport (USB, AF) Device Model: ************ Serial Number: ************ LU WWN Device Id: ************ Firmware Version: 01.01A01 User Capacity: 1,000,204,886,016 bytes [1.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 5200 rpm Device is: In smartctl database 7.3/5528 ATA Version is: ATA8-ACS (minor revision not indicated) SATA Version is: SATA 2.6, 3.0 Gb/s Local Time is: Mon Nov 11 15:38:27 2024 UTC SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART Status not supported: Incomplete response, ATA output registers missing SMART overall-health self-assessment test result: PASSED Warning: This result is based on an Attribute check. General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 241) Self-test routine in progress... 10% of test remaining. Total time to complete Offline data collection: (25260) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 246) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SCT capabilities: (0x7035) SCT Status supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0 3 Spin_Up_Time 0x0027 142 133 021 Pre-fail Always - 5883 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 744 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 005 005 000 Old_age Always - 3195 9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 312 10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 683 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 559 193 Load_Cycle_Count 0x0032 199 199 000 Old_age Always - 3113 194 Temperature_Celsius 0x0022 121 093 000 Old_age Always - 29 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 52 198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 No self-tests have been logged. [To run self-tests, use: smartctl -t] SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay. The above only provides legacy SMART information - try 'smartctl -x' for more

197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 52

This is your issue probably. Clone / image the drive using something like OpenSuperClone, see https://old.reddit.com/r/datarecoveryso ... lone_guide

Also you can clone with ddrescue (linux) or dmde (windows/linux)

Arch Stanton wrote:
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 52

This is your issue probably. Clone / image the drive using something like OpenSuperClone, see https://old.reddit.com/r/datarecoveryso ... lone_guide

Hi thank you for your response , Yes I believe it is my problem.

laptokowiec wrote:Also you can clone with ddrescue (linux) or dmde (windows/linux)

Hi I am grateful for your response.

Could you compare those two and distinguish between them? which one is better in my situation?
and If you add HDD Super Clone I am more than grateful if you have had any experience with these 3 tools.

one question please:
I am a Windows user, I do not have Installed Linux but I boot with Linux Mint .
I could install Linux If needed.
I found a link here :https://html5.litten.com/make-full-image-of-broken-raw-infected-or-encrypted-hard-drive-with-free-tools/
As I am Windows user can I use Clonezilla with ddrescue from booting Windows or I have to installed Linux in one of my partition?
and Can I run ddrescue with bootable live Linux Mint ?

External hard disk issue [detect but not accessible]

External hard disk issue [detect but not accessible]

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Re: External hard disk issue [detect but not accessible]