Seagate Barracuda Pro 8TB ST8000DM0004 7200rpm

[brian_mk]

The drive was part of a RAID array that failed.
I replaced the drive and rebuilt the RAID.
Thankfully no data was lost.

Before thowing the drive in the skip I hooked up a terminal to the serial port to check the diagnostics and error messages.
This is what I get:-
====

▒▒
Boot▒0x0100M
AJ0K46
DN01▒▒▒▒
SpinUp
▒FAIL▒▒Servo▒Op=0100▒Resp=0003
▒0100▒0000▒0000▒0001▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒ResponseFrame▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒7200▒7200▒CE00▒2F3A▒CE00▒ 0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒ 0000▒0000▒0000▒0003▒Loop=007F
▒FAIL▒▒Servo▒Op=0100▒Resp=0003
▒0100▒0000▒0000▒0001▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒ResponseFrame▒11A7▒0000▒0000▒5EB6▒0000▒0000▒0000▒0000▒09DF▒0037▒CE00▒1207▒CE00▒ 0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒ 0000▒0000▒0000▒0003▒Loop=007F
▒FAIL▒▒Servo▒Op=0100▒Resp=0003
▒0100▒0000▒0000▒0001▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒ResponseFrame▒11A2▒0000▒0000▒5EE2▒0000▒0000▒0000▒0000▒09EE▒0037▒CE00▒2A07▒CE00▒ 0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒ 0000▒0000▒0000▒0003▒Loop=007F
▒0300▒0000▒0000▒0001▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0F00▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0501▒0016▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
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▒0101▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
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▒0001▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
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▒0101▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0501▒002B▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0101▒F23E▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0501▒0016▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0001▒E0E6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
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▒0001▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
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▒0101▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
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▒0001▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
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▒0101▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
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▒0001▒E0E6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0201▒000A▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒00▒0000▒0000▒0000▒0000▒0000▒0000▒0 000▒0000▒0000▒0000
▒0501▒00C0▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0001▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0201▒000A▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0400▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0101▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0F00▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0501▒0016▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0001▒E0E6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0201▒000B▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0501▒00C0▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0001▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0201▒000B▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0400▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0101▒DEA6▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0501▒002B▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒0101▒F23E▒0000▒0010▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000 ▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
FindBadHeads▒0555
▒RECOV▒Servo▒Op=0100▒Resp=0005
TCC:0014

▒SIM▒FileFD=FC000000▒ErrorCode=0B110302▒DiscLBA=FFFFFFFFFFFFFFFF▒Duration=000000 00▒ms[LBA=0x00014DCB]N0
▒FAIL▒▒Servo▒Op=0155▒Resp=0003
▒0155▒0666▒04E6▒7FFF▒7FFF▒7FFF▒0000▒0003▒0000▒140D▒42BC▒0006▒FFFF▒05C2▒0000▒0F00 ▒003A▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒ResponseFrame▒0000▒0001▒0002▒5DCC▒0000▒0000▒0000▒0000▒0A06▒0037▒CE00▒2A15▒2800▒ 0000▒16EF▒01D8▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒ 0000▒0000▒0000▒0200▒Loop=204E?
▒FAIL▒▒Servo▒Op=0155▒Resp=0003
▒0155▒0666▒04E6▒7FFF▒7FFF▒7FFF▒0000▒0003▒0000▒140D▒42BC▒0006▒FFFF▒05C2▒0000▒0F00 ▒003A▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒ResponseFrame▒0000▒0001▒FFFF▒5CA2▒0000▒0000▒0000▒0000▒0A06▒0037▒CE00▒2A15▒2100▒ 0000▒16EF▒01B2▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒ 0000▒0000▒0000▒0000▒Loop=204E?
▒FAIL▒▒Servo▒Op=0155▒Resp=0003
▒0155▒0666▒04E6▒7FFF▒7FFF▒7FFF▒0000▒0003▒0000▒140D▒42BC▒0006▒FFFF▒05C2▒0000▒0F00 ▒003A▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000
▒ResponseFrame▒0000▒0001▒FFFF▒5654▒0000▒0000▒0000▒0000▒0A06▒0037▒CE00▒2A15▒2100▒ 0000▒16EF▒01BC▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒0000▒ 0000▒0000▒0000▒0000▒Loop=204E+[LBA=0x00014DCB]NO0
▒SIM▒FileFD=FC000000▒ErrorCode=44150183▒DiscLBA=0000000000014DCB▒Duration=000000 0F▒ms
▒SIM▒FileFD=FC000000▒ErrorCode=0B110302▒DiscLBA=FFFFFFFFFFFFFFFF▒Duration=000000 00▒ms
▒SIM▒FileFD=FC00420E▒ErrorCode=0B110302▒DiscLBA=FFFFFFFFFFFFFFFF▒Duration=000000 00▒ms
▒SIM▒FileFD=FC00420E▒ErrorCode=04150182▒DiscLBA=FFFFFFFFFFFFFFFF▒Duration=000000 00▒ms
▒SIM▒FileFD=FC00420E▒ErrorCode=0B110302▒DiscLBA=FFFFFFFFFFFFFFFF▒Duration=000000 00▒ms
SimError▒-▒Remaining▒in▒BootFW
Perform▒a▒double▒download▒without▒a▒power▒cycle
▒▒

====

I have no idea what this means.
Is it game over or is there a chance of repair?

[mr44er]

That's what backups and RAIDs are for (RAIDs aren't a real backup!). Throw the thing away, hard drives are consumables.

Is it game over or is there a chance of repair?

??? There is no worth, you don't have dataloss if you have a healthy RAID again.

[Omega]

That's what backups and RAIDs are for (RAIDs aren't a real backup!). Throw the thing away, hard drives are consumables.

Is it game over or is there a chance of repair?

??? There is no worth, you don't have dataloss if you have a healthy RAID again.

Exactly. This is why raids exist. Fault tolerance. drive dies, you replace it check the old one in trash/recycle/use for target practice.

[fzabkar]

Before thowing the drive in the skip I hooked up a terminal to the serial port to check the diagnostics and error messages.
This is what I get:-
====

FindBadHeads▒0555
▒RECOV▒Servo▒Op=0100▒Resp=0005
TCC:0014


SimError▒-▒Remaining▒in▒BootFW
====

I have no idea what this means.
Is it game over or is there a chance of repair?

It sounds like there is a head problem which is preventing the drive from loading the "discware" from the platters. Instead it remains in BootFW (in the ROM on the PCB).

Sell the PCB, bin the rest.

[brian_mk]

After replacing the failed drive, I can hear a series of soft clicking sounds when the PC is idle.
Is this something I should worry about?
As far as I can tell, CrystalDiskInfo doesn't show anything abnormal.
I have attached a zip file containing a short mp3 recording made by holding my phone against the PC case.

Attachments

9 Oct, 21.27.mp3.zip

(871.64 KiB) Downloaded 17 times

[brian_mk]

CrystalDiskInfo for the two drives in the RAID.

Attachments

[Omega]

Normal behavior. I wouldnt worry about it. Drives are healthy. But DO NOT rely on a raid to be a backup. Please back up your data properly.

[fzabkar]

The first drive is reporting 19 (= 0x13) Command Timeouts where the drive took longer than 7 seconds to complete a read or write request. I would keep an eye on that attribute.

[brian_mk]

Normal behavior. I wouldnt worry about it. Drives are healthy. But DO NOT rely on a raid to be a backup. Please back up your data properly.

I have an external 6TB USB 3 drive I use for main backups (Acronis True Image). As the backup files are compressed, that's enough to hold two full backups of the 8TB RAID plus several full backups of the 256GB SSD.
A full RAID backup to a USB 3 drive takes about 14 hours so I don't do it that often. Even an incremental backup of the full RAID takes a long time while the backup software figures out which files need to be added.
To help with this I have a separate 5TB USB 3 drive. This stores backups for selected specific folders on the RAID such as 'photos'. I carry out more frequent incremental backups on these selected folders e.g. after uploading images from my camera or editing images in Lightroom and/or Photoshop.

I have just bought a 10TB SATA drive and installed it in a removeable caddy/drawer for additional backups & security. I remove it from the PC when not in use, so the drive is not spinning all the time when the PC is powered up. Hopefully it will be more reliable that way. It should make backups quicker than using the external USB drives.

[brian_mk]

The constant 'ticking'/'clicking' noise from the replacement HDD is driving me up the wall.
I have tried using Task Manager, DiskMon & ProcMon to see if it's caused by a Windows 10 process such as Defender or Update.
If I interrupt the boot process by entering the Intel RST menu, the noise is still there, suggesting it's nothing to do with Windows 10.
What is it?
I am pretty sure the noise wasn't there before I replaced the failed RAID drive.

[mr44er]

Seagate has this EPC (extended power choice) stuff, but that's just new buzz for APM. Maybe that works counterwise against that what is set in Windows.

First guess would be idle_a and idle_b, but you should compare it with the other disk via https://github.com/Seagate/openSeaChest/releases

[SWM]

In my opinion, it's obvious there's overheating and poor power supply.
Most likely, the drives are stacked too close together.
Replace the power supply with a working one. Move the drives apart by at least one slot.
Sorry...

[brian_mk]

In my opinion, it's obvious there's overheating and poor power supply.
Most likely, the drives are stacked too close together.
Replace the power supply with a working one. Move the drives apart by at least one slot.
Sorry...

I cannot agree.
CrystalDiskInfo displays the drive internal temp. This morning it's only showing 20degC.
The clicking noise doesn't seem to be affected by temperature.

The noise only appeared after I replaced the failed drive.
To me that suggests it is not connected with the power supply but a problem with the drive itself.
I have tried disconnecting and re-connecting the supply cables.

I don't understand why the RAID should be doing anything at all when the PC is idle or held in the BIOS.
The RAID is only a secondary drive. The primary bootable (C:) drive is a SSD.

I know very little about the internal workings of these drives but it's as if the drive controller is continually sensing that the heads are not properly parked and pulling them back to the home position (or to an end stop) every second or so.
As a test, I suppose I could try temporarily mounting the replaced drive vertically instead of horizontally.

[SWM]

I can already see your current temperature from the raw value 0xBE (max:0x1A = 26C, min:0x13 = 19C). Where do the worst values ​​of 0x56 and 0x54 come from with a threshold of 0x40?
Regarding power: raw 0xC0 = 7216 and 182. Just read the SMART, let it click, read the SMART again, and see what's changed.

[fzabkar]

I can already see your current temperature from the raw value 0xBE (max:0x1A = 26C, min:0x13 = 19C). Where do the worst values ​​of 0x56 and 0x54 come from with a threshold of 0x40?

Those normalised values are decimal. They represent "100 - Temperature". Therefore, the threshold is 60C (= 100 - 40), and the worst case values are 44C and 46C.

[SWM]

Thanks to Frank for the detailed explanation.
In my limited experience, HDD Seagate don't live long above 40C...
Well, maybe they last the warranty period...