Request for service. Would you take this platter damage case

[Pandemicc]

Hello everyone, and happy holidays!

This is a wd20jdrw-11c7vs1

The drive has two platters and the other platter has the same scratch. The photo was taken by a specialist, inside the clean room. The scratch occurred while cloning the drive, after the specialist takes platters to a donor drive.

Would you take this case? Or, can you suggest me a lab that can handle this drive? EU and UK area is preferred.

Attachments

[Lukas]

The drive has two platters and the other platter has the same scratch.

Since he already picked them up once, I'm guessing he can take a picture of the other surfaces.

The scratch occurred while cloning the drive, after the specialist takes platters to a donor drive.

For what purpose were the plates transferred to the new body?

I can see the fingerprint on the magnet and head assembly...

[Pandemicc]

The drive has two platters and the other platter has the same scratch.

Since he already picked them up once, I'm guessing he can take a picture of the other surfaces.

The scratch occurred while cloning the drive, after the specialist takes platters to a donor drive.

For what purpose were the plates transferred to the new body?

-the drive's lid is closed and returned so no chance for new photos I'm afraid.
- the drive was dropped, RW heads were broken hence the transfer.

[Lukas]

The heads are transferred, not the platters, because it's a simpler and safer process.
The platters are lifted to inspect their condition - there's no need to install them in a new chassis if the motor remains functional.
This is an SMR drive, it may be difficult to start even if the other three surfaces are intact.
Does the serial number on the sticker match the serial number on the sticker on the chassis side?

[Pandemicc]

The heads are transferred, not the platters, because it's a simpler and safer process.
The platters are lifted to inspect their condition - there's no need to install them in a new chassis if the motor remains functional.
This is an SMR drive, it may be difficult to start even if the other three surfaces are intact.
Does the serial number on the sticker match the serial number on the sticker on the chassis side?

yes the serial numbers on original's and the donor's do match

[Lukas]

yes the serial numbers on original's and the donor's do match

Do donor and patient have the same serial number? Interesting.
I asked if the patient's serial number on the sticker on the cover was the same as on the side of the body.
https://hex-serwis.pl/images/fake-hdd/p ... l-2tb.webp
https://hex-serwis.pl/images/fake-hdd/p ... ryjny.webp

[Pandemicc]

yes the serial numbers on original's and the donor's do match

Do donor and patient have the same serial number? Interesting.
I asked if the patient's serial number on the sticker on the cover was the same as on the side of the body.
https://hex-serwis.pl/images/fake-hdd/p ... l-2tb.webp
https://hex-serwis.pl/images/fake-hdd/p ... ryjny.webp

yes I understand. Original casing's sticker and the one on the lid do match, just the same for the donor

[Lukas]

Original casing's sticker and the one on the lid do match, just the same for the donor

So you have a donor and a patient drive.
The plates were moved - once or twice?
Because once, the patient's plates should have been in the donor's body, unless someone moved them again - but if so, why didn't he take other photos? It's a logical sequence.

[Pandemicc]

Original casing's sticker and the one on the lid do match, just the same for the donor

So you have a donor and a patient drive.
The plates were moved - once or twice?
Because once, the patient's plates should have been in the donor's body, unless someone moved them again - but if so, why didn't he take other photos? It's a logical sequence.

I really don't know any other details. The plates are in the donor's body right now, sealed, original casing is empty.

[Lukas]

On the one hand it's good, on the other it's not
If scratch occurs in this place on other surfaces, recovery will probably be forgotten.

[pepe]

the main problem is that the SA is in the filter. So even if there were no other issues, this alone determines the case.

[Arch Stanton]

https://forum.hddguru.com/viewtopic.php?f=13&t=45320