Problem with Seagate ST336607LW -- Cannot Read Capacity

[vaporbro]

Hello all,

I have just experienced a problem with my Seagate ST336607LW drive. I went to reboot my computer and the drive did not come up properly, seemingly out of nowhere.

The SCSI controller sees that there is a drive attached but cannot determine the capacity. I have another SCSI HD on the same controller that is working fine, so i know it is not a controller issue.

I downloaded Seagate's diagnostic utility and here is the output:
./st -i /dev/sg0
/dev/sg0
Vendor = SEAGATE
Product = ST336607LW
Version = 0007
Serial Number = 3JA6DTKQ
Copyright = Copyright (c) 2003 Seagate All rights reserved
SCSI Firmware = 09090007
Servo RAM Release = 2002D907
Servo ROM Release = 00000000
Servo RAM Date = D907
Servo ROM Date = 2002

-Cannot read capacity (Sense data = 03/31/00)
-this is a Seagate drive
-this drive supports DST
-short DST time = 120 seconds
-long DST time = 768 seconds
-Mode Page Settings [current value (default)]:
-WCE bit = 1 (1)
-RCD bit = 0 (0)
-AWRE bit = 1 (1)
-ARRE bit = 1 (1)
-DExcpt bit = 0 (0)
-Number of cache segments = 32 (32)
-PM bit = 0 (0)
-DLM bit = 0 (0)
-DTOLI bit = 0 (0)
-JIT bit 0 = 1 (1)
-JIT bit 1 = 1 (1)
-JIT bit 2 = 1 (1)
-JIT bit 3 = 1 (1)


trying to run diagnostics does not fair any better:
./st -t 10 /dev/sg0

Starting 10 % Generic Short Test on drive /dev/sg0 (^C will abort test)
test FAILED - sense data = 03/31/00

running fdisk results in the following error:
FATAL ERROR: Cannot get disk size

here is the output of hdparm:
readonly = 0 (off)
readahead = 256 (on)
geometry = 0/64/32, sectors = 0, start = 0

I am not sure what the problem may be, will this require that i send the drive in to a data recovery service? any ideas on cost?

thanks in advance

[dmarques]

That problem almost sure is related with G-List, but only in a data recovery company you can get help to recover that drive.
The cost will depend on wich company you'll use.

[vadonw]

Did you ever get this resolved? I have the exact same issue with the same model drive. Controller can see the drive but cant see capacity....spins loudly and that is it. I would be highly interested in finding out what the issue was, or where you sent it.

Thanks!

[beto]

Translator corruption or another SA modules badly or MHA problems too

[Doomer]

sense error code 03/31/00 - Medium Format Corrupted. Reassign Failed.
It is G-List problem

[hddlab]

Hello all,
...
I am not sure what the problem may be, will this require that i send the drive in to a data recovery service? any ideas on cost?
...
thanks in advance

If you do not have PC3000-SCSI, send the drive in to a data recovery service, at least 900USD.