Salvation Data -No BBS No Support No Fun Does Not Work

[Amarbir[CDR-Labs]]

Hi ,
Last Week I Lay My Hands On the Salvation seagate HD Doctor .I Must Say the Tool Was Excellent in Built quality and All the Items That Came With It Too Were of Extreme Good Built Quality .But There are too many problems in the product or i have a defective piece .

No BBS
Totally Useless and No Salvation staff Replies there ,So The Support There is a NO No

No Support
You Have To Wait For Ages To Get One Problem solved.even if the staff Tried To coordinates With you they Cannot Solve the Problem

No Fun Does Not work

I Will start the bug List Now .I Have No IDea that This Product I Have Is Defective or all the products are like this

U6 Family :
.
Once You Try To Do A Logical Scan Of the HDD So that You Can put the bad sectors into P list the HDD Switches off After The Scan "Why ? "

IF you start The HDD Again And Add The Defects Into P List And Then again Switch Off and Switch On And You Can the HDD Again You again Have Those Bad Sectors "HAA HAA "

After For Example You do All This And Want To Zero Fill the HDD ,The Motor of the HDD Goes Off "I Wonder How Zero filling Works If The HDD Motor Is OFF " .

I Can Carry On And On With the List ,As Laura Visits this forum And I Think See Gets Most the customers Here I Would Like Her To Reply To This Or Tell Some Of there So Called Expert To Reply To This ,I Also Have Soo Many Issues With The Baracudda Series .Laura I Am Usig Ver 1.40 Of The Software .

[Amarbir[CDR-Labs]]

Hi ,
Check this Out All Users Are Unsatisfied ,The Salvation support Is Nonesense ,See The Direct Link To the Seagate Area

http://support.salvationdata.com/forum/ ... 89c2573ad5

Come On Guys Speak Out

[kelly]

Hi ,
Check this Out All Users Are Unsatisfied ,The Salvation support Is Nonesense ,See The Direct Link To the Seagate Area

http://support.salvationdata.com/forum/ ... 89c2573ad5

Come On Guys Speak Out

Not guy but girl speaking out here
I'm afraid I have to disagree. We have succeeded in repairing a couple of U6 series Seagate drives with HD Doctor for Seagate. In fact the first time we used the device was successfully we had a few hiccups until we were more comfortable with the software. Maybe you should try to arrange your schedule around Salvationdata's working hours for a day or two and contact Bruce via email. He spent some time working remotely with my husband at the beginning of this week and from what I hear it went quite well. My husband found his time with Bruce informative although we still have an issue with a couple of WD drives that HDD WD couldn't fix but that is still work in progress.

If you cant arrange to work same time as SalvationData staff then at least send them an email to support@salvationdata.com and include some screen shots so that they can see what you are up against.

The bugs that are mentioned in the post you refer to seem to me as if they were ironed out in the update...You are running this on 32 bit XP or win 2k I hope.

Just my 2 cents
Salvationdata Rocks

Kelly

[thatdellguy]

I own all there products but one. I find them be a great value and there tech support is awesome. In a lot of cases I find it more useful that pc3k. Bruce even helped me over the internet. I dont know of any other company that will remote into your pc and actually help you. Thanks Salvationdata.

[Starling]

In a lot of cases I find it more useful that pc3k.

like what?

[Amarbir[CDR-Labs]]

Hi ,
Check this Out All Users Are Unsatisfied ,The Salvation support Is Nonesense ,See The Direct Link To the Seagate Area



http://support.salvationdata.com/forum/ ... 89c2573ad5

Come On Guys Speak Out

Not guy but girl speaking out here
I'm afraid I have to disagree. We have succeeded in repairing a couple of U6 series Seagate drives with HD Doctor for Seagate. In fact the first time we used the device was successfully we had a few hiccups until we were more comfortable with the software. Maybe you should try to arrange your schedule around Salvationdata's working hours for a day or two and contact Bruce via email. He spent some time working remotely with my husband at the beginning of this week and from what I hear it went quite well. My husband found his time with Bruce informative although we still have an issue with a couple of WD drives that HDD WD couldn't fix but that is still work in progress.

If you cant arrange to work same time as SalvationData staff then at least send them an email to support@salvationdata.com and include some screen shots so that they can see what you are up against.

The bugs that are mentioned in the post you refer to seem to me as if they were ironed out in the update...You are running this on 32 bit XP or win 2k I hope.

Just my 2 cents
Salvationdata Rocks
Kelly

Hi ,
The question is Not If they Helped You Or Not ,Ref To My First email i said its full of bugs ,Go to thier BBS everyone is also saying that ,I have HD Seagate doctor and i am only talking about that ,

@ Kelly : Can you Zero Full a U6 Without the Spindle Motor Working ?
: Can you Accept a Bug in which After Many Operations The HDD Switches Off itself

Last edited by Amarbir[CDR-Labs] on March 8th, 2008, 0:42, edited 1 time in total.

[Amarbir[CDR-Labs]]

I own all there products but one. I find them be a great value and there tech support is awesome. In a lot of cases I find it more useful that pc3k. Bruce even helped me over the internet. I dont know of any other company that will remote into your pc and actually help you. Thanks Salvationdata.

Here See This For the Support

And See Response From Mr Bruce ,I Have Waited Manay Many Hours For This Man ,He Never Responds To any chats Helping a User For 15 Minutes One Day In a Blue Moon Does Not MEan Professional Help .

[Amarbir[CDR-Labs]]

In a lot of cases I find it more useful that pc3k.

like what?

Hi starling ,
I Can tell you what salvation hd doctor for salvation has or does not in comparison to ACE PCI And UDMA .The Documentation Sucks

[DRNJ]

I have both PC-3000 and Salvation Data.
Both systems have about the same function when it comes to data recovery.

The biggest difference is PC-3000 had good documentation and support.
Salvation Data has bad documentation and support.

But remember PC-3000 costs $11,000 vs. $2,000 for all SD units.

Where does that extra $9,000 go?
Into support and documentation (and maybe a nice vacation home).

Both PC3000 and Salvation Data are engineering tools and should only be used by engineers.

I bet you can buy a heart bypass surgery kit from China for $200 but does that make you a heart surgeon?

If you wanted documentation and support you should have bought the PC-3000.

If you want training for Salvation data you have to pay for it.

This guy is gives Salvation Data Training and lives near you.
http://www.diskanalyzers.com/

It would be nice if the administrator of this forum could start a section for discussion of Salvation Data Products.

[Starling]

Where does that extra $9,000 go?
Into support and documentation (and maybe a nice vacation home).

It goes into research and development.
You know why SalvationData still doesn't have support for WD AAJS drives? Simply because Acelab didn't release their PC3000 update yet and SD didn't have chance to trace it in order to add it to their HD Doctor.

[rameez]

This guy
http://www.diskanalyzers.com/

I have talked to him he cant evem speak english , and one more thing what ever problems i have asked him he has never been able to solve it .

[DRNJ]

He can speak English, at least well enough that I can understand.
Is your native language English?

I had cases where I could communicate with person A in English.
I could communicate with person B in English.
But person A could not communicate very well with person B in English
Be patient and take your time.

[DRNJ]

Where does that extra $9,000 go?
Into support and documentation (and maybe a nice vacation home).

It goes into research and development.
You know why SalvationData still doesn't have support for WD AAJS drives? Simply because Acelab didn't release their PC3000 update yet and SD didn't have chance to trace it in order to add it to their HD Doctor.

I bet Ace Lab’s research and development department is taking apart Salvation Data’s “HD Doctor for Hitachi” right now trying to figure out how to get the Repair NVRAM: function to work in their product.

Ace lab needs competition. It is the only thing to get them off their fat butts and get updates out quickly.

Salvation Data needs to provide good training and documentation for their product.
If they do it right, they could make millions on just the training alone.

[sadiq005]

Hi All i agree with Amarbir.i am to owner of Salvationdata product.not even Single hard drives has been fixed by Salvation Team.Document is not good.hard drives problems are different .Manuals are different.we buy product to Earn money.not for time pass reading Manuals.

Thanks.

[Amarbir[CDR-Labs]]

I have both PC-3000 and Salvation Data.
Both systems have about the same function when it comes to data recovery.

The biggest difference is PC-3000 had good documentation and support.
Salvation Data has bad documentation and support.

But remember PC-3000 costs $11,000 vs. $2,000 for all SD units.

Where does that extra $9,000 go?
Into support and documentation (and maybe a nice vacation home).

Both PC3000 and Salvation Data are engineering tools and should only be used by engineers.

I bet you can buy a heart bypass surgery kit from China for $200 but does that make you a heart surgeon?

If you wanted documentation and support you should have bought the PC-3000.

If you want training for Salvation data you have to pay for it.

This guy is gives Salvation Data Training and lives near you.
http://www.diskanalyzers.com/

It would be nice if the administrator of this forum could start a section for discussion of Salvation Data Products.

Hi There ,
I Can Train that Fellow

[Starling]

I bet Ace Lab’s research and development department is taking apart Salvation Data’s “HD Doctor for Hitachi” right now trying to figure out how to get the Repair NVRAM: function to work in their product.

By Repair NVRAM you mean claring 4 last bytes of NVRAM? That's one very sophisticated achievement.

[DRNJ]

Check out the: IBM/Hitachi NVRAM Tutorial
Here:
http://support.salvationdata.com/tutorial.htm

[salvationlaura]

Starling,

I am not trying to offend you but Let me say something that PC3K doesn't have:

1) the HD Doctor for Maxtor, the Read/write on SA in PCHS; does PC3k have it? Then when will PC3K will release it?

2) The Fujitsu Solution, supports most of the MH series of Fujitsu 2.5" laptop drives known at present (MHA/ MHD/ MHE/ MHF/ MHH/ MHJ/ MHK/ MHM/ MHL/ MHN/ MHR/ MHS/ MHT, not including the old models with small capacity), and how about PC3K?

3) The RVRAM Repair, I bet that we are earlier than PC3K or released at the same time. We are all studying and overcoming the technical problems, it's nothing but timing.

Then can you explain these? We have our own engineers and we have done a lot for our research and working hard to make good tools. Why you can only see the good side of PC3K by ignoring our advantages?

Regards,

Laura Lee

Where does that extra $9,000 go?
Into support and documentation (and maybe a nice vacation home).

It goes into research and development.
You know why SalvationData still doesn't have support for WD AAJS drives? Simply because Acelab didn't release their PC3000 update yet and SD didn't have chance to trace it in order to add it to their HD Doctor.

[salvationlaura]

In a lot of cases I find it more useful that pc3k.

like what?

Hi starling ,
I Can tell you what salvation hd doctor for salvation has or does not in comparison to ACE PCI And UDMA .The Documentation Sucks

Yes, it sucks. But I didn't write it. We will make a perfect manual, detailed .But don't say that we make a good manual because PC3K has a good one.

[salvationlaura]

To Amarbir:

I, Laura, am here on behalf of our SalvationDATA to inform you that we will be responsible for our customers' problem. If this Seagate Doctor is defective, we will give you a brandnew one, tested before sending and try it on U6 disk.

And we are arranging DHL to pickup the package,we pay the freight and we will solve your problem.

But I think the things will be clear soon.

Thank you for all your attention and your supports to us!

Regards,

Laura Lee