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MindMergepk
 Post subject: External Mac Drive Unlocking Problem
PostPosted: April 23rd, 2016, 10:16 
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we got an Element 1TB drive from customer stating that he locked the hard drive under Mac disk utility and now password is not working. Customer is sure about the correct password. we have image the external drive to another external drive and trying to unlock it with the provided password with no luck.

any hint will be highly appreciated.

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einstein9
 Post subject: Re: External Mac Drive Unlocking Problem
PostPosted: April 23rd, 2016, 10:38 
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Joined: May 13th, 2010, 11:17
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MindMergepk wrote:
we got an Element 1TB drive from customer stating that he locked the hard drive under Mac disk utility and now password is not working. Customer is sure about the correct password. we have image the external drive to another external drive and trying to unlock it with the provided password with no luck.

any hint will be highly appreciated.


There is no password for Elements only Passport

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MindMergepk
 Post subject: Re: External Mac Drive Unlocking Problem
PostPosted: April 23rd, 2016, 10:49 
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drive was locked under Mac > Disk Utility not with smartware

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dick
 Post subject: Re: External Mac Drive Unlocking Problem
PostPosted: April 23rd, 2016, 13:21 
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Joined: January 8th, 2008, 5:21
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Is it a Filevault encrypted drive password required?
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MindMergepk
 Post subject: Re: External Mac Drive Unlocking Problem
PostPosted: April 24th, 2016, 4:32 
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dick wrote:
Is it a Filevault encrypted drive password required?


yes, it is filevault encrypted drive, customer has correct password but its not working.

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