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 Post subject: Fu*** up case
PostPosted: October 8th, 2012, 14:06 
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Joined: July 12th, 2010, 4:38
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Location: Portugal
Hi

Got a Seagate HDD with a stiction problem.

Quoted the case, the client accepted, all OK.

I performed the unstiction, got all the files and now the client said that had a second thought, canceled the job and wants the HDD back.

The HDD is working fine now. If I give him the HDD he can get the files out.

Did you ever had this kind of thing? What did you do??

I'm pissed....

Thanks

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 14:31 
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Joined: December 27th, 2006, 10:15
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Location: Belgium
Put the heads back as they were.

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 14:42 
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Joined: September 5th, 2010, 12:29
Posts: 1038
Location: South Africa
Move the heads back onto the platters to recreate the original problem.

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 14:49 
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Joined: March 20th, 2010, 4:34
Posts: 256
Location: Turkey
if client accepted, he should pay..

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 15:02 
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Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY
Did you ask him to sign and accept quote? Everything depend on what the agreements are. Otherwise I would do something else (PM me !)


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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 15:05 
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Joined: October 21st, 2007, 8:48
Posts: 1712
dobrevjetser wrote:
Put the heads back as they were.

Nick_CT wrote:
Move the heads back onto the platters to recreate the original problem.


That's what I used to do in this case.


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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 15:32 
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Joined: December 27th, 2006, 10:15
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Location: Belgium
But if he signed, he should pay...

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 15:42 
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Joined: October 19th, 2010, 4:21
Posts: 339
Location: Johannesburg, South Africa
How much client was charged?


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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 16:23 
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Joined: May 21st, 2007, 16:10
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Location: Gothenburg/ Sweden
SAjunky wrote:
How much client was charged?

That has nothing to do with this case....If you curious, PM OP.

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 16:35 
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Location: Johannesburg, South Africa
mr_spokk wrote:
SAjunky wrote:
How much client was charged?

That has nothing to do with this case....If you curious, PM OP.

No. I am not curious, but my suggestion depends on the response. It is why it is important.


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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 18:07 
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dobrevjetser wrote:
But if he signed, he should pay...


Actually, it was sealled by phone...

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 18:08 
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SAjunky wrote:
How much client was charged?


I charged the best price I could.
Why?

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 18:10 
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dobrevjetser wrote:
Put the heads back as they were.



I'll try that.

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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 18:43 
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Location: Johannesburg, South Africa
pclab wrote:
SAjunky wrote:
How much client was charged?


I charged the best price I could.
Why?

Why? As if you have charged the same as for headswap, you can do whatever you like, even suggested on the forum, as you are already being judged by devil.
But if you have charged the right price. I suggest to give the damn drive back as is and say "thank you for chosing my services". This is what I would do in your place.


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 Post subject: Re: Fu*** up case
PostPosted: October 8th, 2012, 18:57 
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Joined: August 18th, 2010, 17:35
Posts: 3669
Location: Massachusetts, USA
Good idea to record the conversions.

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 Post subject: Re: Fu*** up case
PostPosted: October 9th, 2012, 3:59 
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labtech wrote:
Good idea to record the conversions.



Arrgghh not easy....

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 Post subject: Re: Fu*** up case
PostPosted: October 9th, 2012, 4:01 
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Location: Portugal
SAjunky wrote:
pclab wrote:
SAjunky wrote:
How much client was charged?


I charged the best price I could.
Why?

Why? As if you have charged the same as for headswap, you can do whatever you like, even suggested on the forum, as you are already being judged by devil.
But if you have charged the right price. I suggest to give the damn drive back as is and say "thank you for chosing my services". This is what I would do in your place.


How much do you charge on these cases? Or you do it for free?
What do you think it's the right/fair price?

Whatever.... :roll: :roll:

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 Post subject: Re: Fu*** up case
PostPosted: October 9th, 2012, 4:13 
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Joined: October 13th, 2008, 7:29
Posts: 1493
Verbal agreement is just as strong as written contract in my country. Make him pay.


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 Post subject: Re: Fu*** up case
PostPosted: October 9th, 2012, 5:37 
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Joined: October 19th, 2010, 4:21
Posts: 339
Location: Johannesburg, South Africa
pclab wrote:
But if you have charged the right price. I suggest to give the damn drive back as is and say "thank you for chosing my services". This is what I would do in your place.


How much do you charge on these cases? Or you do it for free?
What do you think it's the right/fair price?

Whatever.... :roll: :roll:[/quote]
I don't know what is a right price, but I was dealing with customers in the past and all I can say that sometimes you must do something for free. You don't know what really happened to the customer and if you do what was suggested by others, you would pass judgement on the person. It happened wrong with drive failure, it happened something else later (you don't know) and if you give something from yourself, you can break chain reaction at your place.


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 Post subject: Re: Fu*** up case
PostPosted: October 9th, 2012, 5:54 
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Joined: December 27th, 2006, 10:15
Posts: 1852
Location: Belgium
You risk that if you give the drive in working condition to the client he will use it again and in a few days/weeks/months it will fail again, but then with media damage since it has been opened, and YOU will be the guilty one. (whatever you say to the customer, he will use it again if its working)

My 2 cents.

Dobre

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