ontrack data recovery

[zebong]

Maybe Ontrack, send some disk´s to acelabs to recovery ...

[HDD Spaz]

I know for a fact ontrack use pc3000. Most DR companies claim to use your own deleveloped hardware/software. Makes them look better so they can add some zero's to the final recovery bill.

[BlackST]

As I have my own solutions, I am entitled to add some zeroes to the bills from this moment on. Just ordered some T-shirts (oh... are we less "powerful" than the big boys ?!)) : BLACK T-Shirts with a giant white word on the back : PERIOD.

... useless post but need a bit of humour, overworking today....

[littlendian]

Well I don't know.. from my experience there is not one single tool that will help you get data back from every situation. Data recovery normally requires engineering a different solution for each case, something that commercial software cannot do and it is there where proprietary tools come into play and makes the difference.
Anyway, If I was looking for a Dr company I would ask to speak to an engineer directly, after all sales reps are just that, sales people.

Regards.

[guru]

Because of the amount of info on the net today we often have requests to speak to engineers.

Talking about tools:-

Pc3000 UDMA is a good product but not perfect. I do use my own software also to automate some process and also have a clear window into the heart of the drive.

And typical recoveries can use our own in-house tools to do the job quicker and cleaner

One point would be where Acelabia do not support a new product and my engineers need something NOW not next week or next year

[guru]

Just want to add that IBAS knew NOTHING ... way behind the game in early 2000-2005.. And I know 100% this fact

Just because someone was established first does not make them any better than anyone else. Experience counts for a lot, but ambition, dedication commitment and research can make all the difference.

We had a guy from Ontrack come for an interview once, he told me he could not recover a RAID 5 using Winhex as they have their own unique software for assembly of arrays. Also, he could not repair common SA faults as there were different departments for different problems. And to confirm, he said they do use PC3000.

I am not doubting that as a company they are successful and experienced and have a good success rate, but as for individual engineers maybe not so much.

Maybe they are so dependant on the 'in house' tools, probably acquired from Vogon and Ibas, that outside of Ontrack the skills and experience would not count for much.

Would be interesting to get some clarity. Keep your friends close, your competition closer lol

[Zero Alpha]

The Ontrack® Data Recovery process outlined below is simple yet thorough–keeping you
informed every step of the way, while behind the scenes our engineers use complex technologies
to recover data from even the most catastrophic situations.

1 Consultation
A. Evaluate data loss
B. Determine solutions

2 Pre-Service Evaluation
A. Analyse damage
B. Determine condition of data
C. Provide comprehensive results report
D. Produce complete directory file listing

3 Recovery Service
A. Recover data using over 120 proprietary tools
B. Secure protocol (Government approved)

4 Return Recovered Data
A. Media of choice including CDs, DVDs, & USB drives
B. Data restoration instructions
C. Post-recovery expert support

[HeadCrash]

As I have my own solutions, I am entitled to add some zeroes to the bills from this moment on. Just ordered some T-shirts (oh... are we less "powerful" than the big boys ?!)) : BLACK T-Shirts with a giant white word on the back : PERIOD.

... useless post but need a bit of humour, overworking today....

Hi BlackST can I order size L for that T-shirt? I'll be making payment by paypal. Ohhh whats on the black of the t-shirt? Black Horse?

[HeadCrash]

Come on guys....even Seagate DR uses PC3000

[Doomer]

The Ontrack® Data Recovery process outlined below is simple yet thorough–keeping you
informed every step of the way, while behind the scenes our engineers use complex technologies
to recover data from even the most catastrophic situations.

1 Consultation
A. Evaluate data loss
B. Determine solutions

2 Pre-Service Evaluation
A. Analyse damage
B. Determine condition of data
C. Provide comprehensive results report
D. Produce complete directory file listing

3 Recovery Service
A. Recover data using over 120 proprietary tools
B. Secure protocol (Government approved)

4 Return Recovered Data
A. Media of choice including CDs, DVDs, & USB drives
B. Data restoration instructions
C. Post-recovery expert support

And i365 is the only DR company in North America which sertified by ISO9001, so what?
How this one, two, three and A, B, C would help answer the question of topicstarter?

[quasimodo]

Not sure what they use, but one thing in my opinion is clear. A DR professional working alone or for a small company will after time have gained more expertise then most DR professionals that work for a big name and just work in a single department. I believe that at one of the big companies the cleanroom engineer does not work on Raid assembly and The File System guy does not align heads. Of course they have all the greatest and newest tools, but without them their recovery rate my fall drastically. It kinda reminds me of my IT days where at a fortune 500 company you would have the Exchange Server team, the Active Directory team, the cisco router team and the desktop support help desk. Although All experienced in their department most have had limited cross exposure, or it had been way outdated. Where as the small business IT guy had to know all of the above.

But of course their are exceptions and very smart DR guru's working for larger firms such as Doomer

[Russwinters]

But of course their are exceptions and very smart DR guru's working for larger firms such as Doomer

I believe that all large DR companies probably have at least one or two guys who are extremely talented in every aspect of DR, and then have many others spread across different depts. who are trained in specific things. The few guys are the "gurus" and basically oversee all the dept. and take the real tough ones.


That is my guess anyways, I can only speculate how a large company would be structured; im just one of those "One man army" DR techs.

[hddguy]

A DR professional working alone or for a small company will after time have gained more expertise then most DR professionals that work for a big name and just work in a single department. I believe that at one of the big companies the cleanroom engineer does not work on Raid assembly and The File System guy does not align heads. Of course they have all the greatest and newest tools, but without them their recovery rate my fall drastically.

I totally agree, and this is the point I tried making in my earlier post, but couldnt make my point as well as you have!

[guru]

Here.... I have techs who are Guru's on WD ... On Seagate on HGST ... Each engineer works on one brand

And of course I over see it all

[hddguy]

Here.... I have techs who are Guru's on WD ... On Seagate on HGST ... Each engineer works on one brand

And of course I over see it all

This what makes Guru a Guru I guess

[Olive]

I read online and find that Ontrack is also using tools from SalvationDATA also, check here: http://www.chinadaily.com.cn/bizchina/2 ... 708442.htm．Data Compass is also one of the tool in their lab. Is it right?

If it is. So we can say that whatever a big or professional company is, it should have its own home tool, but also it need use tools more effective from other companies to expand their business and solve more problem.

I also have my own tool for hard disk Platter exchange and data recovery, but I also use tools from other company also. I always use SalvationDATA tools as it is very easy to use and their support is very good. And i never use pc3000 as it is really hard to use and the support will cost my money a lot.

How about your opinions?

[HDD Spaz]

I read online and find that Ontrack is also using tools from SalvationDATA also, check here: http://www.chinadaily.com.cn/bizchina/2 ... 708442.htm．Data Compass is also one of the tool in their lab. Is it right?

If it is. So we can say that whatever a big or professional company is, it should have its own home tool, but also it need use tools more effective from other companies to expand their business and solve more problem.

I also have my own tool for hard disk Platter exchange and data recovery, but I also use tools from other company also. I always use SalvationDATA tools as it is very easy to use and their support is very good. And i never use pc3000 as it is really hard to use and the support will cost my money a lot.

How about your opinions?

Olive, you work for SD?

[Olive]

No. I am just a common customer of them. And I like them because they help me in my work. It so amazing.

[guru]

Hmmm past year I'm not so hot... Many new things to look at and little time :O(

Would be nice to do some R&D this year looool

[tyson]

If this company is not so good in DR recovery then what company would you recommand for a common user to choose. Would a smaller company be better or a private person. How do you know if you are choosing a good company to trust your disk to?