Salvation Data a word of warning to purchasers

[BlackST]

The Seagate tool is probably the best out of the lot, it has actually paid for itself a few times over. Mind you it did take some work to convince them that the first one was faulty, whatever hdd I attached it would just "beep" and switch the power off, sometimes right away and sometimes at random. Not good when you're writing fw! Eventually after days of whining I got them to admit it was faulty, I returned it and they replaced it straight away. New one has worked fine ever since (the handful of times I've used it anyway).

If you had called me I would have explained you how to fix the problem in 2 seconds. AND most probably it was NOT the box.

[pcimage]

The Seagate tool is probably the best out of the lot, it has actually paid for itself a few times over. Mind you it did take some work to convince them that the first one was faulty, whatever hdd I attached it would just "beep" and switch the power off, sometimes right away and sometimes at random. Not good when you're writing fw! Eventually after days of whining I got them to admit it was faulty, I returned it and they replaced it straight away. New one has worked fine ever since (the handful of times I've used it anyway).

If you had called me I would have explained you how to fix the problem in 2 seconds. AND most probably it was NOT the box.

It WAS the box, the device did exactly the same when Salvation tested it. The replacement box worked first time straight out of the box with no changes my end, and has worked fine ever since (about 2 years now)

[BlackST]

Had one with exact symptom and found a solution in 2 seconds (1 to think, 1 to apply ) , maybe my case was different.

[pcimage]

Had one with exact symptom and found a solution in 2 seconds (1 to think, 1 to apply ) , maybe my case was different.

Maybe same symptom, but that does not mean the solution is the same!

[BlackST]

But you didn't ask me

[HDD Spaz]

how about the riddles stop and you tell us the solution ?

[BlackST]

Do you have same problem ? PM me then

[HDD Spaz]

no but I can't see the point of you mentioning it if your not going to share it with the public. It's not as if it's trade secrets, it's a fix to get a dodgy bit of kit to work.

[fzabkar]

no but I can't see the point of you mentioning it if your not going to share it with the public. It's not as if it's trade secrets, it's a fix to get a dodgy bit of kit to work.

Ah, at last someone on the other side of the fence sees my point of view. It's annoying, isn't it?

[BlackST]

I can see something else, instead, and that's why. Simple

P.S. while I see something else , I don't see the other points. Doing two things at the same time sometimes is not good.

[Touchclarity]

Jibber - Jabber.....

[crecomp]

Do anyone have anything good to say about the Fujitsu tool? I.e. Does it actually support clear g-list on newer drives etc... Or was it just bads in SA preventing the OP from doing this?

Curious, does anyone else use the tool and what did they find with it? did it actually clear any Glist errors on the drive or actually fix the drive for them?

It does report that the Glist is cleared but the drive behaves identically with no difference.

I just can say that the Seagate tool works just fine. But it's me. Some additional K-H and understanding (and probably patience) is required.

About the Fujitsu tool, I have the feeling that the problem is ELSEWHERE , but again it's me.

Quite possible and i have no disagreement here that the seagate tool works, i personally dont have one so cant comment. With the Fujitsu tool it was purchased to handle a drive that was not supported by other tools i have, otherwise i would not buy the tool. Possibly the problem may be elsewhere so if someone has a spare minute and wants to send a pm with where they think the issue may lie it will be useful and great.

somehow i still have a very stong feeling that the issue is going to be with the tool not being able to address the drive correctly, as was proven when i worked on a Toshiba hard drive with glist issues that the Toshiba HD Doctor could not clear but the job was successfully completed on pc3k with all data recovered successfully.

[crecomp]

Hello to all and an update on this matter

After some further discussion with salavation data we have reached a fair decision and as such I mo longer have anything bad to report on this case

In the end we reached a fair agreement and the issue has been resolved with salavation data

I have no further comments to make re the case.
Koko at SD tools has done the right thing in this particular case.

[drc]

After some further discussion with salavation data we have reached a fair decision and as such I mo longer have anything bad to report on this case

Because the tool works now, or...?

[crecomp]

Because they decided to offer me a refund
This was some good customer service at last.
All I was after was good customer service from day 1 so well done to SD where they have done the right thing

[bodegab]

Hi All,

I would like to share just like Crecomp my recent and unfortunate bad experience about Salvation Data Head Replacement Tool kit.Here is the chines product:

http://www.salvationdata.com/data-recov ... oolkit.htm

They are was nice and client friendly until my purchase in email. When I got this tools (they're calling "HD HPE PRO - Hard Drive Repair") couple of days later my experiences was this is ABSOLUTELY USELESS "tools" for hdd replacing. The coast was 250$ and I paid via Paypal. I wrote polite but complaining email for "Ashley" (this was the chines man or somebody or UFO) but it disappeared. I did not get a response to my complaint and I have no idea what should I do?!

This "toll kit" include many kind of white peace of plastic things like fishing equipment or toothpick. These seems to be appeared to be suitable for the job but this was a deception on a video.

http://www.youtube.com/watch?v=t7I3SsORAnY

The main problem this "system" the tool is touching hardly and strongly booth surface of platters. The more problems are the tools is not the right size even if they're writing on the "supported list".

So I would like to remind everyone who wants to buy from SalvationData product.

If anyone has ideas or opinions in this situation I will be grateful if you share with me.

Gabor / Hungary

[loki]

They didn't even rotate the platters to create the air cushion for when they moved the heads to the tool.
The heads would have touched the platters through out the moving process.

If you want professional milled tools for head replacements then look at http://hddsurgery.com/shop but they are not cheap

Loki

PS sorry to say this but welcome to the world of Salvation Data

[crecomp]

Sorry to hear about your experience with these tools.
I doubt you will get a refund, but at least you warned others to be aware of the tools produced by salvation
Possibly you can try and complain to salvation and point them to the link here
Keep at it and every time someone had a comment or question about these tools make sure you express your viewpoints.
Maybe then salvation will listen to you and give you a refund
I personally have not and will not ever go near their tools ever again
Good luck

[pcrecovery]

FWIW, this week we had a Seagate case from another company who uses SD doctor on it but made drive worse. Seems you had better be very careful with some of the more recent models when regenerating the translator...or do it the right way yourself....you need to account for more than Plist with many models...anyway, I too bought the Samsung and Toshiba/Fujitsu tool, but had to sell them as they did not help me at all and we never updated. I found that UDMA will work if you choose a "similar" family (Glist problem for example)...@ Crecomp glad you received your money back.

[BlackST]

Disagree. You can do DISASTERS even with UDMA if you don't know what you are doing. Effectively, some things work, other not. SD tools have - like every other - limits, but first you have to know YOURS. This is the difficult part...