PCB Seagate ST3500320AS

[rchadwick]

Don't expect Seagate to help whatsoever. In general, manufacturers will only replace a defective drive under warranty, and don't care whatsoever about your data. They don't sell parts, or give information other than how to hook the drive up. Specifically, Seagate has their own DR division, so they are even more unlikely to help you.

Maybe we should wait for the manufacturers to 'leak' their secrets

[BlackST]

Or find the way by ourselves, as usual.

[madscientist]

I spoke to their tech support. Apparently, their tech support don't even know the tel for their DR service. Haha, I can't trust the,.

Anyone have any idea how to go about fixing the drive?

[hddguy]

Many DR companies offer free diagnostic tests, maybe it is worth sending it to a pro, determining the exact fault, then make a decision as to whether you should let the experts get the data back, or if you believe you can do it based on the diagnostic result given to you.

[volley001]

Hi,

I've the same problem with my Seagate 7200.11 500Gb 32Mb cache Firmware: SD15.
MHDD shows only BUSY flag active.
The DR companies said that thare are a lot of the problem with the HDD.

In my case the problem is in firmware which hangs up during initialization of the HDD.
It never become ready (i was waiting for too long).

I think I must send to Seagate Data Recovery and pay 1200 euros to get my data back.

Have anybody got the data back from Seagate Data Recovery service for 7200.11?

regards

[hddguy]

Where are you based?

[TerraNova]

I have exactly same drive same problem, suspect firmware corruptions but unfortunately i don't know solutions nor tools which support this drive model yet. Anyone?

[volley001]

I have exactly same drive same problem, suspect firmware corruptions but unfortunately i don't know solutions nor tools which support this drive model yet. Anyone?

Did you call or use Seagate Recovery Services?

[Doomer]

We can make DR for these drives (web-address in profile)
We have already successfully recovered data from bunch of such drives with different problems
Unfortunately that is not chip and nothing I can do about it

7200.11 drives are new and there is no tool (commercial or free) yet to fix such drives. As far as I know only our company have our own tools to work with 7200.11 drives

[volley001]

We can make DR for these drives (web-address in profile)
We have already successfully recovered data from bunch of such drives with different problems
Unfortunately that is not chip and nothing I can do about it

Can you make the copy sector by sector or only whole file recovery?

7200.11 drives are new and there is no tool (commercial or free) yet to fix such drives. As far as I know only our company have our own tools to work with 7200.11 drives

One French company promise me to get the data cheaper.
It sends the drives to UK.

[hddguy]

7200.11 drives are new and there is no tool (commercial or free) yet to fix such drives. As far as I know only our company have our own tools to work with 7200.11 drives

I am sure there are many companies successful and large enough to have a research and development department where every day specific faults and problems are tackled until answers are found. Trial and error, research and development, and determination and persistence are the keys.

Many companies offer free diagnostic and use non-destructive diagnostic processes to determine if data is recoverable, and access to SA of 7200.11 HD's, aswell as many other new disks, is possible and not strictly limited to available comercial software/hardware.

[Doomer]

to hddguy
Yeah right
give me their names
Even Ontrack uses PC3K for firmware repair is that big enough for you?

[Doomer]

One French company promise me to get the data cheaper.
It sends the drives to UK.

Well it's up to you
Send them if you preffer

[msurgeon]

Madscientist

You previously stated: Tried to access the drive with MHDD. Nothing at all. The drive has no abnormal sounds. Just spinning.
What, if any, messages did you get with MHDD? Did it properly identify the drive model? Did it show capacity?

[BlackST]

The symptom is stuck busy or zero cap.

[madscientist]

hi msurgeon,

it shows nothing at all

[TerraNova]

we need the seagate vendor commands set to work with this drive, this drive has a new command set, but unfortunately no one has it.

[madscientist]

I tried using MHDD again, this time round with a working drive. I unplugged and replugged the non-working drive and selected the same controller. The status shown was busy and the drive is not ready.

[volley001]

Madscientist

What, if any, messages did you get with MHDD? Did it properly identify the drive model? Did it show capacity?

Only BUSY flag is on.
The hdd repair specialist said that when he connected only PCB directly to PC it was the same think.
So it might be endless loop of firmware.

[madscientist]

hi volley001,

If it's really FW issues, I can say goodbye to the data then,