Why is it that when someone calls Seagate about their "bricked" drive, they are referred to i365 and given a price range of $800 to $2500 to get the data off the drive? I'm not complaining, as I'm gaining a lot of new clients as a result. However, it does seem odd that they would charge so much for a problem that they caused in the first place. Am I the only one charging $300 to correct the firmware issues?

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Luke
Recovery Force Data Recovery

My pricing is similiar to yours; I would say anything over $500 is way too much at this point. This issue is run of the mill now. If it was a different, new firmware issue that you put some serious R&D time into figuring out, and you where one of the only techs on the continent who could do the recovery; then obviously a 4 digit price is acceptable, but for something that is so common at this point it doesn't make any sense.



regards,

Technically though, they're not obligated to do anything. At this point any free or discounted repairs they're providing are just a face-saving maneuver and when they decide that their reputation is no longer being diminished it'll be full price all the way.

Of course that means the smaller fries can take a lot of that business by not charging a ridiculous amount. That's the free market at its best.

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You don't have to backup all of your files, just the ones you want to keep.