View topic - ST3500820AS do not spin after a falling down

Main » Forums home » Conventional hard drives

All times are UTC - 5 hours [ DST ]

ST3500820AS do not spin after a falling down

Page 1 of 1

[ 5 posts ]

Previous topic | Next topic

Author

Message

positivebit

Post subject: ST3500820AS do not spin after a falling down

Posted: April 11th, 2011, 5:57

Joined: March 28th, 2011, 17:45
Posts: 441
Location: italy

my customer reports that the hard drive was falling down,
and after that is not responsive.
in attachment there is the sound i recorded,
please put the volume at max.

to me it looks likes the motor doesn't spin.
any suggestion?

Attachments:

Clip audio.zip [71.92 KiB]
Downloaded 205 times

Top

Nick_CT

Post subject: Re: ST3500820AS do not spin after a falling down

Posted: April 11th, 2011, 6:57

Joined: September 5th, 2010, 12:29
Posts: 1038
Location: South Africa

I have a ST3500320AS with exactly the same problem, same noises. Spindle motor is jammed after falling.

_________________
Death is nothing, but to live defeated and inglorious is to die daily.
Data Recovery Cape Town

Top

BlackST

Post subject: Re: ST3500820AS do not spin after a falling down

Posted: April 11th, 2011, 7:30

Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY

Time for professional service.... and clean room work.

It's beyond DIY in any case.

Top

positivebit

Post subject: Re: ST3500820AS do not spin after a falling down

Posted: April 11th, 2011, 8:47

Joined: March 28th, 2011, 17:45
Posts: 441
Location: italy

Nick_CT wrote:

I have a ST3500320AS with exactly the same problem, same noises. Spindle motor is jammed after falling.

did u perform a platter swap? did it work?

Top

Nick_CT

Post subject: Re: ST3500820AS do not spin after a falling down

Posted: April 11th, 2011, 8:56

Joined: September 5th, 2010, 12:29
Posts: 1038
Location: South Africa

positivebit wrote:

Nick_CT wrote:

I have a ST3500320AS with exactly the same problem, same noises. Spindle motor is jammed after falling.

did u perform a platter swap? did it work?

No, the customer did not accept the quote.

_________________
Death is nothing, but to live defeated and inglorious is to die daily.
Data Recovery Cape Town

Top

Page 1 of 1

[ 5 posts ]

Main » Forums home » Conventional hard drives

All times are UTC - 5 hours [ DST ]

Who is online

Users browsing this forum: No registered users and 35 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum