MultiDrive – free backup, clone & wipe disk utility from Atola Technology

All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 11 posts ] 
Author Message
 Post subject: Help diagnosing 7200.11
PostPosted: January 3rd, 2012, 0:12 
Offline

Joined: January 2nd, 2012, 23:57
Posts: 5
Location: Canada
Greetings Guru's

I would be most grateful if I could get some help with my Seagate 7200.11 500gb drive.

At first I thought it might be suffering from the "disappearing" hard drive firmware bug.
The firmware is HP24.
I followed the guide for unbricking the drive and all seamed to go well. The drive answered
all the commands with the appropriate responses, however the drive is still not recognized
by the BIOS. If I place the drive in my external USB case, it will be recognized but still not
accessible. In Windows, trying to read the drive in the external USB case eventually results
in "i/o error". I have the feeling this is more of an ATA interface fault but could use some
help in finding the exact failure.
I have a serial interface and puTTY terminal.
What commands would be helpful in diagnosing the drive?

Thanks in advance for any help you can give.


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 3rd, 2012, 4:11 
Offline

Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY
Applying the "internet fix" was a REALLY BAD IDEA especially on HP24.

Even fixing the problem (that is 90-99% elsewhere) , expect mild to severe data corruption depending on what caused the original SYMPTOM (not the problem !).


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 3rd, 2012, 13:16 
Offline

Joined: January 2nd, 2012, 23:57
Posts: 5
Location: Canada
Thank you for your reply.
I take it from the tone of your scolding that I shouldn't expect any help here.


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 3rd, 2012, 13:41 
Offline

Joined: July 7th, 2010, 4:45
Posts: 924
Location: UK
Avro_Arrow1 wrote:
Thank you for your reply.
I take it from the tone of your scolding that I shouldn't expect any help here.



Most of the time new users come to the forum and have already tried various fixes without really knowing the fault & caused more issues or even lost the chance recovery because of poor internet DIY fixes not informing the user of the risks involved. The main culprit being the so called freezer trick.
Why is it people first try things & then ask for help afterwards?
The members here might not spoon feed you a fix but will remind you of the risks involved & gently guide you in the right direction so that you can learn if you put in the time & effort.
Expericence & knowledge come from research, testing, practice, time & effort.

Loki


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 3rd, 2012, 15:46 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 16955
Location: Australia
Avro_Arrow1 wrote:
Thank you for your reply.
I take it from the tone of your scolding that I shouldn't expect any help here.

Please don't judge all the members of this forum based on your negative experience with one particular individual. I made this mistake in the past, but have since come to realise that there are in fact quite a few people who are willing to help, at least to some degree. This is particularly true of the more recent members.

I'm not a data recovery professional, so I am free to help you to the limits of my ability (and patience), but others are constrained by commercial considerations. That said, the 7200.11 bug fix is just one of many trivial "data recovery" examples where large fees are charged for very little effort. Generally speaking, unless it's an invasive job, data recovery is a profession where what you know is worth much more than what you do. In the case of the 7200.11 bug fix, the Internet was an immensely positive force that empowered thousands of end users. It reduced a $1000+ data recovery to a DIY procedure costing only $5.

Having said the above, here is a thread that has given me an added perspective, and better appreciation, of at least some aspects of the DR business:
for-those-who-had-doubt-smartware-solution-t21584.html

It's a case where someone has made a substantial investment in finding a solution to a difficult problem, and now quite rightly wants to benefit from it.

_________________
A backup a day keeps DR away.


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 3rd, 2012, 21:42 
Offline

Joined: January 2nd, 2012, 23:57
Posts: 5
Location: Canada
I have worked in the electronics industry most of my life
and tinkered with computers since the days of DOS.
This is the first time I have had a hard drive actually fail
before I was done with it. I was not too surprised to find
out that the hard drive had a "back door" serial port, we used
such things in almost every other electronics device.
The thing is, I do understand how complex a hard drive is and
I do understand the programming language is exact and unforgiving.
That is why I am here, now.
I did have the good sense to not keep trying to boot the drive after
it stopped working, but to check around first to see if it was possible
to diagnose the problem. After the first try at fixing the problem
did not, I set the drive aside and continued to search, leading
me to this forum.


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 4th, 2012, 22:40 
Offline

Joined: January 2nd, 2012, 23:57
Posts: 5
Location: Canada
Here is some of the output from the drive:

F3 T>
TetonST 2.0 SATA Moose Gen 3.0 (RAP fmt 10 ) w/sdff (RV )
Product FamilyId: 27, MemberId: 04
HDA SN: 9QM4MHRK, RPM: 7206, Wedges: 108, Heads: 4, Lbas: 3A386030, PreampType: 6D 43
PCBA SN: 0000C8508CPE, Controller: TETONST_2(639D)(3-0E-3-5), Channel: AGERE_COPPERHEAD_LITE, PowerAsic: MCKINLEY Rev 04, BufferBytes: 1000000
Package Version: MS010C.HPD2.AD1300.HP24 , Package P/N: 100513562, Package Builder ID: 3K,
Package Build Date: 04/10/2008, Package Build Time: 11:54:07, Package CFW Version: MS01.HPD2.00069954.3K00,
Package SFW1 Version: C0FE, Package SFW2 Version: B100, Package SFW3 Version: ----, Package SFW4 Version: ----
Controller FW Rev: 04101154, CustomerRel: HP24, Changelist: 00069954, ProdType: MS01.HPD2, Date: 04/10/2008, Time: 115407, UserId: 00000761
Servo FW Rev: C0FE
RAP Format Rev: 0092, Contents Rev: 15 05 11 08
Features:
- Quadradic Equation AFH enabled
- VBAR with adjustable zone boundaries enabled
- Volume Based Sparing enabled
- IOEDC enabled
- IOECC enabled
- DERP Read Retries enabled

F3 1>NC

Error 00FD DETSEC 0000000A

F3 T>
Read Channel
0 1 2 3 4 5 6 7 8 9 A B C D E F
0000: 0990 0522 0500 0111 039A 0168 2017 0000 0000 0000 0800 0011 1000 0005 0000 0400
0010: 0000 0000 0004 0000 0000 0000 0080 80CD 80C0 0000 0000 0000 0000 0000 0000 0000
0020: 7777 7777 0012 0000 1EED 1EED FFFF FFFF 0004 E0F0 0004 7F02 1E4F 8278 0018 0032
0030: 002D 0030 0000 0000 323F 4100 0006 0717 0000 0000 0069 0000 0000 0000 0000 0000
0040: 0000 8021 8030 8FBB 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 FFFF FFFF
0050: 0001 0036 0000 0000 0350 01E2 0800 0003 0105 0100 0100 0100 0028 FC4E 00D1 0080
0060: 0703 0C00 0404 0404 22C8 22C8 22C8 22C8 0003 0100 201F 0960 9074 8080 0000 000F
0070: E400 88A3 000E 8333 0000 0000 0080 0096 4010 00D8 0005 003F 8000 057F C000 1001
0080: 0990 0522 0500 0111 8000 0396 059F 002F 1540 11E4 11E4 A1EF C300 0000 8000 0196
0090: 0073 0000 0003 2404 95B0 0021 0028 0930 0130 016B 7F27 E171 0028 0003 1000 8000
00A0: 0000 4800 0000 0000 709A 14D1 0049 0081 007C A213 1500 0000 0000 0000 0000 4040
00B0: 8881 B271 8D72 847A 8780 0081 001B B800 1919 0AA1 0000 0800 8000 1D91 0000 AB04
00C0: 739B 6F7B 6B5C 733A 6B1B 3D3C 3C3D 3C3B 3B3B 3C3B 3939 3536 3A3A 0100 2034 CE1F
00D0: 0F00 0000 0000 0000 0000 0000 004D 0005 0000 1100 2010 0000 00F4 0000 0000 0000
00E0: 5110 3F00 0000 FFFF 00BC 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
00F0: 001C 0009 6000 1030 0005 0000 0024 0000 0000 0FFF 0000 0000 0000 0000 2000 03FF
0100: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000 0000
0110: 0000 0000 0090 8000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0120: 0000 0083 8AFA 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0130: FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF 0000 0000 0000
0140: 0000 01DA 0000 4645 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
01A0: 6000 0080 0000 0004 0000 0000 4040 0080 0000 0009 4000 0000 0005 0000 000F 0000
01B0: 0000 0003 0000 0000 0004 0002 0000 0000 0000 0000 0000 000E 0000 0000 0000 0000
01C0: 0000 0000 FFFF 0000 F003 0000 0000 FF00 0000 0000 0000 0000 0100 0000 0072 0000
01D0: 0001 000A 000B 0000 0000 0000 0055 3200 0C7C 0000 0000 0000 0000 0000 0000 0000
01E0: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
01F0: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

Preamp
0 1 2 3 4 5 6 7 8 9 A B C D E F
Page 00 Reg Offset 00: 6D 63 45 22 70 00 00 00 60 42 01 02 0C 9E C0 80
Page 01 Reg Offset 10: 00 00 00 C0 80 80 80 80 80 80 80 80 80 80 80 80

Power ASIC
0 1 2 3 4 5 6 7 8 9 A B C D E F
00: 00 FC
10:
20: 0229 7FF8 0000
30: 00 00
40: FB02 FC02 FC02 FC02 FC02 FC02 FC02 FB02 FC02 FB02 FB02 FB02 FB02 FB02 FB02 FC02
50: 0000 FFEC C000 2290 33 08 02 18 00 2C
60: 00 00 00 00 00 37 09 00
70: 40 25 76 00 08 8A 07 44 00 00 03 60 04 04

F3 T>
Current R/W User LBA 00000000 LLL CHS 000000.0.0000 PLP CHS 000000.0.0000
R/W Status 1 R/W Error 00000080 Ready

F3 T>
Error 100C DETSEC 00008000

Does this help at all?


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 5th, 2012, 1:18 
Offline

Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY
Absolutely no. P.s. It seems you are trying random commands - just one step away from turning the drive completely FUBAR. There are commands of just 1 letter ( ! ) that will kill the drive in a flash .


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 5th, 2012, 13:59 
Offline

Joined: January 2nd, 2012, 23:57
Posts: 5
Location: Canada
Another really useful answer from a "so called" expert.


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 5th, 2012, 14:31 
Offline

Joined: July 18th, 2006, 3:05
Posts: 7476
Location: ITALY
Avro_Arrow1 wrote:
Another really useful answer from a "so called" expert.


And how should we call you then , dude ?

You are so shortsighted that you can't see the good advice that in a nutshell is "STOP TINKERING WITH THE DRIVE" either if you want to recover data (if still possible....) or if you want to re-use it.


Top
 Profile  
 
 Post subject: Re: Help diagnosing 7200.11
PostPosted: January 13th, 2012, 12:39 
Offline

Joined: January 14th, 2011, 13:19
Posts: 23
Location: Ost Belgien
It seems that (at least) sector 0 is unreadable. That's why Windows will not show you anything but an unpartitioned drive.

I had a similar case two weeks ago, with a WD drive which worked 177 hours according to SMART informations. (IMHO, WD drivers are the worst.)

You should try to duplicate your drive with ddrescue (not "dd_rescue"). Although sectors 0 to 7 were dead, I was able to recover most of the data.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 11 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: Google [Bot] and 26 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group