WD10TMVW - Cannot Access Data

[Dizidago357]

All,

Received a WD10TMVW-11ZSMS1 with USB 3.0. The drive spins up and sounds fine. Upon plugging into Windows, the drivers all install - however, the WD SES driver takes several minutes to install. Looking at the drive in Disk Management, you can see three partitions but only one of them has a file system assigned. A 200MB EFI System, a 931.16GB "Healthy" (Primary Partition), and 128MB Unallocated. When trying to scan with R-Studio I get constant access errors.

In Linux the drive IDs and shows the correct capacity also, but it has constant I/O errors. This does have the Initio encryption chip on it, and if I'm reading correctly through all the posts the SATA pinout is no good on these as your end result is a DDI image of encrypted data.

Does anyone have any advice or solutions? Don't have PC3K, but we have SD tools and DDI.

Thanks in advance,

Dizi

[pcimage]

All,

Received a WD10TMVW-11ZSMS1 with USB 3.0. The drive spins up and sounds fine. Upon plugging into Windows, the drivers all install - however, the WD SES driver takes several minutes to install. Looking at the drive in Disk Management, you can see three partitions but only one of them has a file system assigned. A 200MB EFI System, a 931.16GB "Healthy" (Primary Partition), and 128MB Unallocated. When trying to scan with R-Studio I get constant access errors.

In Linux the drive IDs and shows the correct capacity also, but it has constant I/O errors. This does have the Initio encryption chip on it, and if I'm reading correctly through all the posts the SATA pinout is no good on these as your end result is a DDI image of encrypted data.

Does anyone have any advice or solutions? Don't have PC3K, but we have SD tools and DDI.

Thanks in advance,

Dizi

You have PM

[kpeddie]

Having similar issue with a drive. Initio chip model has an E at the end so think its encrypted. Any point soldering a SATA port on? PM is fine.

Thanks
Ken

[boki019]

hi...
i have WD 10TMVW usb 3.0
IIt sounds OK, no clicking noise.
I see it in diska managment.
I see it OK in USB device viewer.
I can format it but veeeeery slow even in Qformat.
ican copy ON disk ( via USB 3.0) and copy FROM it back.

Problem is that all operations are veeerryyyyyyyy slow.......
10 Mb transfers 1 minute (approximately)
When i transfer MP3... they play jyst Ok from disk, .jpg`s also...

I updated FW with WD tool....
Don`t have another cable to try is it cable maybe...
MB is ASUS P8Z68 v pro....

Any help?

Thanks

[kpeddie]

anyone?

thanks

[fzabkar]

Having similar issue with a drive. Initio chip model has an E at the end so think its encrypted. Any point soldering a SATA port on?

What is the issue?

[boki019]

Any point soldering a SATA port on?

And me? Should i try to solder SATA? Or for me is something else?
PLS help

[fzabkar]

And me? Should i try to solder SATA? Or for me is something else?

Your USB cabling appears to be OK. If there was a problem with it, then you would not have been able to see the drive in USBView, nor would you have been able to update the firmware. I'm not a data recovery professional, but ISTM that the problem is internal to the HDD.

[boki019]

Thank You for reply...
So what are You suggesting me to do? what could be a problem?
How to make it work?
Thanks

edit: i don`t have any data on it.... it`s fresh formatted... and everything seems ok... but slooooowwww...
I tried WD support to see what they will say...... but 3 days still no answer...

[fzabkar]

Sorry, I don't believe there is any easy DIY solution.

[Vulcan]

@boki019:

IMHO you should not have joined this existing thread - your problem is different to the thread title (because you do have access to data which you write on the disk, as you already explained).

Anyway, here are the questions I suggest:

* Have you confirmed that the "slow" behaviour moves with your disk, by taking that disk to a different PC and checking that you see the same behaviour? Or to put it differently - how do you know that this is a disk problem, and not a problem with your PC?

* What is the history of the disk? How long have you been using it? Have you always been using it on this PC, so far? Has it always been slow, or is this a new behaviour after a period of normal speed usage?

* Have you run a graphical read benchmark (e.g. HD Tune) to see whether some parts of the disk are always slower than others?

* Have you tried to collect the SMART data from the drive (e.g. using smartmontools or the Windows version of WD DataLifeGuard tools)?

When you provide full and clear answers to those questions, I hope that will allow readers to better understand your problem.

[boki019]

@boki019:

IMHO you should not have joined this existing thread - your problem is different to the thread title (because you do have access to data which you write on the disk, as you already explained).

Anyway, here are the questions I suggest:

* Have you confirmed that the "slow" behaviour moves with your disk, by taking that disk to a different PC and checking that you see the same behaviour? Or to put it differently - how do you know that this is a disk problem, and not a problem with your PC?

* What is the history of the disk? How long have you been using it? Have you always been using it on this PC, so far? Has it always been slow, or is this a new behaviour after a period of normal speed usage?

* Have you run a graphical read benchmark (e.g. HD Tune) to see whether some parts of the disk are always slower than others?

* Have you tried to collect the SMART data from the drive (e.g. using smartmontools or the Windows version of WD DataLifeGuard tools)?

When you provide full and clear answers to those questions, I hope that will allow readers to better understand your problem.

thank You
I didn`t want to open another topic, so i tried here, sorry..... will try on new topic tommorrow....
It is a disk problem. I tried on several PC`s and same results.... But only with his usb cable. I don`t have any other cable to try ...
This is a new behaviour. Worked just fine...
I didnt try any benchmark...only copy To and FROm disk... will do that tommorrow and SMART daata also.... (it`s 1Am here )

Thank You for Your anwers...

EDIT:
i just tried WD DataLifeGuard SMART and i got:



tried HD tune but benchmark returned read error after few seconds... error scan was slooooowwwww. and with much errors...

[boki019]

I tried all this, thanks... and my post is waiting for approval?????

[Vulcan]

Your earlier post was awaiting approval because you included an image - it has now "appeared".

It is a disk problem. I tried on several PC`s and same results.... But only with his usb cable. I don`t have any other cable to try ...

As fzabkar said earlier, it's not a cable problem and thanks for confirming that the behaviour moves with the drive onto other PCs.

i just tried WD DataLifeGuard SMART and i got:

Although that version of DLG isn't showing the raw SMART values, unfortunately, attribute 1 confirms that the drive is having problems reading the media. Also, although the "cooked" value of attribute 5 (re-allocated sectors), currently 156, is above the threshold of 140, this value of 156 will mean that there are already maany reallocated sectors.

In short - the drive itself is sick, although we cannot know why based on the currently available information. At least you have not lost data. If you run the SMART drive tests from DLG, then I hope one or more will fail, and will report a failure code to allow you to prove to WD that the drive is faulty.

According to its serial number, that drive seems to be made for USA consumers - so I don't know what challenges you might have trying to get warranty service for it in Europe, but if you were in the USA then it would currently be within its warranty period. I can only suggest that you continue to try to get the drive replaced, either via your place of purchase, or via WD directly. I strongly suggest that you erase the disk before you return it, if any personal information was ever stored on it.

One final question: What has changed, since the last time the drive was working OK, and the first time you saw this slow performance? Was the drive knocked, or lent to a friend etc. (e.g. transported somewhere)? Can you remember what could have happened?

[boki019]

Thank You for reply...

Oh, the picture was problem...i see now

I lended it to a friend... a lot of friends actually....
Yes it is from USA...my friend sent it to me...
I don`t know what exactly gone wrong with it
I tried all 3 tests from DLG and all 3 failed
Sloooow performance, even detecting HD is 10+ seconds... ( after i plug it and start program...)

I tried quick test, and it pass Cable test and then start next one and 20 sec. later:

Quick test on drive 4 did not complete!
Status code = 04 (unknown test element) Failure
Checkpoint=96 (unknown test)
SMART self-test did not complete on drive 4!

Any ideas? or suggestions to see what is wrong?
Ill try to contact WD again , since no answer yet.....

Thank You..

Edit: and on extended test it shows 250 hours remaining

[Vulcan]

Hi,

You will not be able to further diagnose the internal problem with the disk - there is an internal disk problem, and that is all you will ever know (unless you pay for a DR company to diagnose it, but of course that makes no sense in this situation). Since the SMART self-test failed, I do not suggest allowing the extended test to complete - cancel it now.

Based on your comments about lending the disk to people, perhaps it was knocked or dropped during that time. Since you did not always have the disk with you, you do not know how it was handled elsewhere...

You can attempt to follow the WD RMA process via their website, but as I said, it might be a problem for you, that you are in another geo / region from where the drive was purchased (and I doubt that you have a purchase receipt). I have never been in exactly that situation, to give any further advice.

[boki019]

Thank You Vulcan...
In meantime WD support replied on my email, so i will try tham...
Thank You very much!!!

[Vulcan]

You're welcome - good luck!