WD BAD PCB Device USB My Passport Essential SE 750 GB
September 2nd, 2012, 14:52
Hello,
I have the following problem with my external hard drive. It is a model 'My Passport Essential SE 750 GB USB 2.0/3.0'.
P/N: WXK1A80R6230T
Model: WDBACX7500ABK-00
Always it has worked correctly, but from yestardaya when I connect it to a PC or Laptop pops a message "WD BAD PCB USB Device" and "WD Ses USB Device", then request install the driver, but it doesn't recognition the Driver.
When I go to Windows Storage Disk Management, the device doesn't appear.
I have used the Victoria Software and the Device been showed and the follow information:
But I don't know use this software.
Also, the UVCView Software showed:
Appreciate any help to assist me recover the possible amount of data I can.
Thank you in advance.
I have the following problem with my external hard drive. It is a model 'My Passport Essential SE 750 GB USB 2.0/3.0'.
P/N: WXK1A80R6230T
Model: WDBACX7500ABK-00
Always it has worked correctly, but from yestardaya when I connect it to a PC or Laptop pops a message "WD BAD PCB USB Device" and "WD Ses USB Device", then request install the driver, but it doesn't recognition the Driver.
When I go to Windows Storage Disk Management, the device doesn't appear.
I have used the Victoria Software and the Device been showed and the follow information:
- Code:
Model: WD BAD PCB;
Capacity: 1 LBAs
Firmware: 0000
Disk Size: 1LBAs 0kb
CHS: 0/0/0
Features: Not ATA
Sector: 512 Byte Revice it!
[Warning] Invalid drive geometry!
But I don't know use this software.
Also, the UVCView Software showed:
- Code:
---===>Device Information<===---
English product name: "BAD PCB"
ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 2
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x84 -> Direction: IN - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x03 -> Direction: OUT - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x0000
bcdDevice: 0x1008
iManufacturer: 0x01
English (United States) "WD"
iProduct: 0x02
English (United States) "BAD PCB"
iSerialNumber: 0x03
English (United States) "0671E8D00671E9F2"
bNumConfigurations: 0x01
===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0x80 -> Bus Powered
MaxPower: 0xFA = 500 mA
===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x84 -> Direction: IN - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x03 -> Direction: OUT - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
Appreciate any help to assist me recover the possible amount of data I can.
Thank you in advance.
Re: WD BAD PCB Device USB My Passport Essential SE 750 GB
September 3rd, 2012, 5:28
odelmar wrote:Hello,
I have the following problem with my external hard drive. It is a model 'My Passport Essential SE 750 GB USB 2.0/3.0'.
P/N: WXK1A80R6230T
Model: WDBACX7500ABK-00
Always it has worked correctly, but from yestardaya when I connect it to a PC or Laptop pops a message "WD BAD PCB USB Device" and "WD Ses USB Device", then request install the driver, but it doesn't recognition the Driver.
When I go to Windows Storage Disk Management, the device doesn't appear.
I have used the Victoria Software and the Device been showed and the follow information:
- Code:
Model: WD BAD PCB;
Capacity: 1 LBAs
Firmware: 0000
Disk Size: 1LBAs 0kb
CHS: 0/0/0
Features: Not ATA
Sector: 512 Byte Revice it!
[Warning] [b][u][size=150][color=#FF0000]Invalid drive geometry[/color][/size][/u][/b]!
But I don't know use this software.
Also, the UVCView Software showed:
- Code:
---===>Device Information<===---
English product name: "BAD PCB"
ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 2
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x84 -> Direction: IN - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x03 -> Direction: OUT - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x0000
bcdDevice: 0x1008
iManufacturer: 0x01
English (United States) "WD"
iProduct: 0x02
English (United States) "BAD PCB"
iSerialNumber: 0x03
English (United States) "0671E8D00671E9F2"
bNumConfigurations: 0x01
===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0x80 -> Bus Powered
MaxPower: 0xFA = 500 mA
===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x84 -> Direction: IN - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x03 -> Direction: OUT - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
Appreciate any help to assist me recover the possible amount of data I can.
Thank you in advance.
this message for sure (80-90% of cases), if you try Victoria, it will read capacity as 2TB (correct?)
and there is no DIY for such case
Re: WD BAD PCB Device USB My Passport Essential SE 750 GB
September 3rd, 2012, 11:22
Hi,
Victoria shows the information that attachment. Do you say that this issue doesn't has fix?
I do not know why, but today is listed as unknown by 'Windows Storage Disk Management' in Windows 7, but not in XP Windows.
any other ideas to recover the data?
Thanks for the respond.
Victoria shows the information that attachment. Do you say that this issue doesn't has fix?
I do not know why, but today is listed as unknown by 'Windows Storage Disk Management' in Windows 7, but not in XP Windows.
any other ideas to recover the data?
Thanks for the respond.
- Attachments
-
Re: WD BAD PCB Device USB My Passport Essential SE 750 GB
September 3rd, 2012, 11:27
I did not say anything yet
but here u go with options:
1- if dropped, then heads issue
2- ur case here FW issue if not dropped and needs Pro. help DIY will not fix it
good luck
but here u go with options:
1- if dropped, then heads issue
2- ur case here FW issue if not dropped and needs Pro. help DIY will not fix it
good luck
Re: WD BAD PCB Device USB My Passport Essential SE 750 GB
September 4th, 2012, 5:53
There is MHDD script for translator regeneration. Not sure it will work on newer drives. I had similiar drive with someone else important data on it, so I didn't try to fix it.
In addition, Passport series have encrypting USB converter, so all data on the drive is scrambled. When you connect driive directly to PC SATA interface, even the drive is recognised you can't see your data, it will show random pattern except secor 0.
I suggest to connect it to PC SATA and see if drive is recognised correctly by BIOS (but don't allow to boot Windows). If so, try clone this disk using DOS utilities like DMDE or Linux life CD. If successful, put a clone to WD enclosure and see if a clone works in the enclosure.
If clone is also not recognised, then you need replacement for USB converter. Myself I would check voltages on the converter PCB first, but I don't know how to advise, not having PCB on my hands.
In addition, Passport series have encrypting USB converter, so all data on the drive is scrambled. When you connect driive directly to PC SATA interface, even the drive is recognised you can't see your data, it will show random pattern except secor 0.
I suggest to connect it to PC SATA and see if drive is recognised correctly by BIOS (but don't allow to boot Windows). If so, try clone this disk using DOS utilities like DMDE or Linux life CD. If successful, put a clone to WD enclosure and see if a clone works in the enclosure.
If clone is also not recognised, then you need replacement for USB converter. Myself I would check voltages on the converter PCB first, but I don't know how to advise, not having PCB on my hands.
Re: WD BAD PCB Device USB My Passport Essential SE 750 GB
September 5th, 2012, 11:55
Hi,
Thank you for your respond. Afther a long searh, I have find this soluction tu connect the PCB to SATA connector. Do you think that this connection let me recover the datas?
http://www.datarecoverytools.co.uk/2010 ... tor-suite/
Thanks
Regards
Thank you for your respond. Afther a long searh, I have find this soluction tu connect the PCB to SATA connector. Do you think that this connection let me recover the datas?
http://www.datarecoverytools.co.uk/2010 ... tor-suite/
Thanks
Regards
Re: WD BAD PCB Device USB My Passport Essential SE 750 GB
September 5th, 2012, 19:43
odelmar wrote:Do you think that this connection let me recover the datas?
1. Your drive has SATA interface, plus extra USB converter board. I responded above to this case.
2. Your drive has USB interface, no extra USB converter. In such case, I can't tell you if this connection (assuming made it correctly) will bring out encrypted or unencrypted data. Also read the following:
Now we can diagnose or restore the WD hard drive as usual ones by handling the firmware section
There is a small chance that on-board USB converter is blown and the rest PCB fully operational, then answer is yes, you can get data out. Otherwise read a quote what must be done first. In other words it means that firmware repair must be done (perhaps in most cases). Remember what I wrote about translator regeneration: I didn't make decision to take a risk.
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