Hi,

I have recently purchased a 1 terabyte hdd. But unfortunately it drop from the table approx 2 feet. Now it is not showing in the notification area, as were showing before.

Anybody would have encounter this problem. This is the first time i have seeing such a unusual behavior from HDD.

Following is the video link which i have made to explain the problem. So that easily convey what is the problem.

I am hoping the good reply and possible solution.

Thanks and regards. https://www.dropbox.com/s/nziupsq5huyw2xi/WD%20External%201TB%20HDD%20problem.3gp?m

Consult a PRO DR Company if the data is really important to you..

Unfortunately, the behavior is not unusual. It is quite normal after a drop, especially of the drive was operating while being dropped. The HDDs internal architecture is complex and highly sensitive to shock.

DIY procedures are very limited due to again how the drive is designed. If the files are important, best thing to do is stop powering the drive on and consult with somebody specialized in data recovery. If you had a password set via Smartware, it will be a good idea to inform the professional of it.

*Do not expect cheap, like a couple hundred dollars, and could be time-consuming, all because of the damage potential.

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Hard Disk Drive (HDD), Solid State Drive (SSD, SATA, NVMe, etc), USB Flash Drive and RAID Data Recovery Specialist in Massachusetts

Thanks for the advise i already sent the hard drive for return merchandise authorization (RMA).