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Hard drive problem.

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sagijs

Post subject: Hard drive problem.

Posted: April 16th, 2014, 18:41

Joined: April 16th, 2014, 18:36
Posts: 3
Location: Sweden

Hey guys.
I have quite huge problem. I had been trying to solve out my problem with mostly of everything i could come up with.

The thing is that my External Hard Drive is not responding , not being shown as harddrive but as Initio Default Controller. I have no possibility of rolling it back or do anything other with it.
I used a software called - "USB device viewer" and it´s showing me this text.

Quote:

---===>Device Information<===---

ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 0
*!*ERROR: No open pipes!

===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0200
bDeviceClass: 0xFF -> This is a Vendor Specific Device
bDeviceSubClass: 0xFF
bDeviceProtocol: 0xFF
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x13FDidProduct: 0x1618
bcdDevice: 0x0100
iManufacturer: 0x00
iProduct: 0x00
iSerialNumber: 0x00
bNumConfigurations: 0x01

===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0012 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0xC0 -> Bus Powered
MaxPower: 0x01 = 2 mA

===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x00
bInterfaceClass: 0xFF -> Vendor Specific Device
bInterfaceSubClass: 0xFF
*!*CAUTION: This appears to be an invalid bInterfaceSubClass
bInterfaceProtocol: 0xFF
*!*WARNING: must be set to PC_PROTOCOL_UNDEFINED 0 for this class
iInterface: 0x00
*!*ERROR: 0xFF is the prerelease USB Video Class ID

Maybe someone of you guys is having kinda of clue how to help me out , just give me advice what to do ? Cause i have alot of important files located on that hard drive which i´m in need...
I wish someone is going to be able to help me.

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fzabkar

Post subject: Re: Hard drive problem.

Posted: April 16th, 2014, 18:50

Joined: September 8th, 2009, 18:21
Posts: 17333
Location: Australia

What is the model of the drive?

Does it spin up?

_________________
A backup a day keeps DR away.

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sagijs

Post subject: Re: Hard drive problem.

Posted: April 16th, 2014, 18:53

Joined: April 16th, 2014, 18:36
Posts: 3
Location: Sweden

The model of the harddrive - MHZ2320BH G1

And sounds like it doesn´t make a sound at all...

fzabkar wrote:

What is the model of the drive?

Does it spin up?

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fzabkar

Post subject: Re: Hard drive problem.

Posted: April 16th, 2014, 19:30

Joined: September 8th, 2009, 18:21
Posts: 17333
Location: Australia

Can you access the drive if you connect it to a SATA port on your computer's motherboard?

Is the enclosure powered from the USB port or from an AC adapter?

_________________
A backup a day keeps DR away.

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sagijs

Post subject: Re: Hard drive problem.

Posted: April 16th, 2014, 19:40

Joined: April 16th, 2014, 18:36
Posts: 3
Location: Sweden

Now as i connected it to motherboard again with SATA it doesn´t even show up the harddrive..
Or anything as itself... I don´t get this anymore. Everything is getting more and more complicated..

It´s USB powered.

fzabkar wrote:

Can you access the drive if you connect it to a SATA port on your computer's motherboard?

Is the enclosure powered from the USB port or from an AC adapter?

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fzabkar

Post subject: Re: Hard drive problem.

Posted: April 16th, 2014, 20:00

Joined: September 8th, 2009, 18:21
Posts: 17333
Location: Australia

Inside the enclosure is a USB-SATA bridge board with an Initio chip. "USB device viewer" is detecting the bridge board but not the HDD attached to it. This would suggest that, either the enclosure is not getting enough power to spin up the drive, or the drive is faulty.

Can you hear if the drive is trying to spin? You may need to put your ear close to the cover.

If it is not trying to spin, can you upload a detailed photo of the component side of the HDD PCB?

_________________
A backup a day keeps DR away.

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