Seagate SSHD ST500lm000 Help Required...

[ROb]

Experts please advice ..
I have a SEAGATE SSHD ST500LM000
When i start the Utility in PC 3K it reports following Error
In sector edit it reads few sectors up to 63 sectors then it gives error everywhere.
Can not read modules as utility is not initialized completely.

HDD family detecting...

Family ID: 72

Selected family................................... : 72, Kahuna_5400
Model by ID....................................... : ST500LM000-1EJ162

Loading default settings!
Use the options dialog to review and save utility settings.
Then press OK!


Family default settings loading!


Tech Key...
Error starting command "En Tech" (ABR)

[ROb]

Only the Model is detected.
Its not loading any modules.
No SA access
No terminal Out

Has any one faced this problem

[ROb]

After going through the following thread in the forum and tweaking i am able to get the terminal access
Any suggestions experts ..

viewtopic.php?f=1&t=26917&start=20

[ROb]

SMART Clear is ok
G list clear is getting cleared
Translator Regen gives following Error
Any suggestions Experts ??


LED:000000BC FAddr:00007470
Rst 0x40M
Servo Processor Is Reset.

Spin Up

Spin issued


TCC:001F


LED:000000BC FAddr:00007470

LED:000000BC FAddr:00007470

Request spin / disc table recovery

LED:000000BC FAddr:00007470

LED:000000BC FAddr:00007470

[michael chiklis]

Try with CONGEN command before translator
F3 T>F,,22

[ROb]

Thanks Michael
I will try this and revert

[ROb]

Do you have data extractor ?

Yes SPILDIT i do have Data Extractor. Any suggestions there ?
Can't read there all sector black. Head map say "setkey error"

Try with CONGEN command before translator
F3 T>F,,22

I tried the above command and then translator re-generator
Refer following

F3 T>
ASCII Diag mode

F3 T>F,,22

(D) SATA Reset

F3 T>m0,2,2,0,0,0,0,22

LED:000000BC FAddr:00007470
Rst 0x40M
Servo Processor Is Reset.

Spin Up

Spin issued

TCC:0025

LED:000000BC FAddr:00007470
LED:000000BC FAddr:00007470

[ROb]

please note that
its

1. Clearing SMART
2. Clearing A LIST
3. Showing the DEFECT LIST
4. Reading FEW sectors in Initial area say up to 70 sectors in sector Edit / DE

[positivebit]

Solution is elsewhere

[ROb]

Any hints "positivebit" ?

[hddrepair-tech]

There is a firmware update for this model, depending on FW#

This firmware release only supports the following models:
Laptop SSHD (KahunaV)
Model PN
ST320LM002 1EJ16C
ST500LM000 1EJ162
ST750LM000 1EJ16G
ST1000LM014 1EJ164
VERY IMPORTANT!! - If your drive has the early SM11 firmware then this update to SM15 may require up to an hour to complete. This is due to a scan of the solid state memory. The update from SM14 to SM15 does not require the scan.

For more info
Type the serial number here:
https://apps1.seagate.com/downloads/req ... kie=en_US_

Let me know if this helps

[waqas_ali766]

hello,
Rob you need to first short the points of read channel to unlock access to terminal commands, other wise you always get LED error when ever you enter any command like clear smart, m0,2,2,,,,,22 and others

search my post in forum

Regards
Waqas Ali

[ROb]

Waqas Thanks for the suggestions
But please note that i am getting the terminal access here and also i am able to execute commands at terminal to say CLEAR SMART or A LIST
Only when i try to regenerate Translator i am getting the LED CC Error

I may me wrong but but i feel it may be a translator issue, since i am able to read few initial sectors. After say 70 sectors its not reading in DE or sector EDIT

FIRMWARE UPDATE for this model is not available the current ver. is updated. My FW Rev. is DEM4

Have any one faced this problem.

Thanks Again

[ROb]

Thanks spildit
Yes it does look like partial access issue.
I am not able to save or backup any modules. Any attempt to do so makes dry BUSY.
Even Fixing translator with FORK method makes it BUSY
It does not load modules when utility is initialized.

Attachments

[ROb]

Guys i just observed that if u wait for some time i get the following terminal out
Any suggestions Experts ?
Thanks many

Rst 0x40M
Servo Processor Is Reset.
(P) SATA Reset

SIM Error 2041 LBA 0000000000090AAD FD FC358028
RW Error 00000080
ABORT!
OpCode = 00000000
SenseCode = 03310000
ReadyStatusFlags = 0002A1A1

ABORT!
OpCode = 00000000
SenseCode = 03310000
ReadyStatusFlags = 0002A1A1

[hddlab]

Hey guy, IMHO you should use a Hyper Terminal software and do some "commands" for determine the trouble...

[ROb]

I have terminal access to it if enter before the following message appears

What command do u suggest here

After the following message appears the terminal is locked

i.e.
"SIM Error 2041 LBA 0000000000090AAD FD FC358028
RW Error 00000080
ABORT!
OpCode = 00000000
SenseCode = 03310000
ReadyStatusFlags = 0002A1A1"

[hddlab]

Sorry for my late reply, ROp and Spildit. If I were you I will try to load CERT code 1st then maybe we can know what's next action...

[waqas_ali766]

Hello
short the read channel. and remain shorted until it shows ready status or host fis error.
then clear glist
m0,2,2,,,,,22
N1
power reset
try this

Regards
Waqas Ali

[ROb]

HDD Lab could you elaborate more as pc 3k utility does not have option of loading certificates on utility for this model.

Waqas as i said in earlier post that it does clear G-list and SMART but any attempt to regenerate translator gives LED CC

Thanks Again