unknown hard drive issue PLEASE HELP!!!!

[dazza098]

hey i am new to this forum but really need help with my situation
my laptop a while ago all of a sudden blue screened on me and i could no longer access the hard drive
it doesnt show up in the bios but the drive is making the sound it does when nothing is accessing it like its spinning and only spinning with no clicks and no sound of it being read just a spinning disk but it does show up in device manager.
in device manager it comes up with a strange hardware i.d

anyways im wondering if their is any way i can access and back up my data from the drive as it has pictures dating back years aswell as a lot of videos and my years of music work that i have done leading up to my advanced diploma

i will upload a picture of what it said in device manager

please help i dont know where to start with this problem

Attachments

[data-medics]

Hmmm, that ID does indeed seem odd. If you go to disk management in admin tools, what capacity does it show? I'd guess the drive is having a firmware or hardware issue and is going into kernel mode.

[data-medics]

Hmmm, that ID does indeed seem odd. If you go to disk management in admin tools, what capacity does it show? I'd guess the drive is having a firmware or hardware issue and is going into kernel mode.

[dazza098]

it is unreadable it doesnt show up anywhere and when i try to list the volumes in device manager it sais it cant read it :/ do you think its a pcb issue? hopefully its an issue that can be resolved because i have a lot of data i dont want to lose on it dating back years

[data-medics]

Not in device manager, but in disk manager found in admin tools > computer management > disk manager. There you can check what capacity it shows. Also if you SATA connect it rather than USB it's easier to tell what's going on. I'd guess its not reading the factory ID through the USB adapter properly.

Last edited by data-medics on May 9th, 2015, 7:09, edited 1 time in total.

[chinopk]

agreed, it could be FW or Hardware issue but unlikely a pcb issue.

[data-medics]

Yes I highly doubt its the PCB, especially from a laptop drive. Most likely bad heads or SA damage.

[dazza098]

it comes up as not initialized and if i try to do anything with it then it sais it cant coz of an i/o error and when i put it straight in the bios doesnt recognize it properly

[data-medics]

What model HDD is it? Please include the numbers after the dash.

[dazza098]

Hitachi Travelstar 5K1000-1000 HTS541010A9E680 1 Terabyte

[dazza098]

ps its connected to a WD usb adapter hence why it sais WD

[Amarbir[CDR-Labs]]

ps its connected to a WD usb adapter hence why it sais WD

Well,
What Happens When You Connect To SATA Natively In a Desktop PC

[dazza098]

same thing happens and bios doesnt recognize it hang on give me a minute ill check and post what its detected as

[dazza098]

bios doesnt detect it and windows doesnt detect it when its hooked up straight to the pc :/ any idea what could cause that?

[data-medics]

Most likely hardware issues. If the drive isn't properly initializing, it won't correctly identify to BIOS and you're pretty much stuck.

While you certainly can try replacing the PCB (provided you have some soldering skills) I tend to doubt its the problem. I think your best bet is to have it looked at by a pro data recovery shop and see what they say.

[dazza098]

i have been researching on sending the pcb to a place where they put the rom on an identical pcb
do you think its worth a shot?

[royaldsouza1]

if it a firmware problem you will loose the money. Most DR-firms do a free diagnostic of the harddisk. Then you can take the next step a PCB swap by yourself or recovery by a firm.

[data-medics]

You should remember that there are risks to sending out the PCB. If it gets lost in the mail, or damaged, the price of recovery will skyrocket as they will also have to rebuild the ROM code.

[Keatah]

I'd just seek out a recovery firm and go from there.