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Data recovery and disk repair questions and discussions related to old-fashioned SATA, SAS, SCSI, IDE, MFM hard drives - any type of storage device that has moving parts
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Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 2nd, 2016, 11:25

drHDD wrote:Price for this case is $2000.

That means your charging 45c per hour. Now thats a bargain :shock:

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 3rd, 2016, 17:11

labtech wrote:Connect terminal and just power on. No need to issue commands for terminal output.


I started the terminal using putty, and I receiving as you can see in the pictures, a nonsense output.
I don't know if the cables or because I don't use a proper TTL-USB adaptor could be the problem.
Attachments
terminal_cable_connection.jpg
terminal_output.jpg

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 3rd, 2016, 17:35

Select a baud rate of 38400 bps.

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 3rd, 2016, 17:43

Configuration from putty:
Speed: 38400
Data bits: 8
Stop bits: 1
Parity: None
Flow control: None

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 3rd, 2016, 18:36

Have you followed the correct pinout?

http://www.kepmegosztas.com/img/b2e415fdc539c3e16732a0a5c4e24288/seagateconnector_pinout.jpg

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 3rd, 2016, 18:55

Also measure the voltages at the Tx and Rx pins, both at the HDD and at the adapter.

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 3rd, 2016, 21:46

I may be wrong, but from the picture, the cable you have isn´t a USB-> RS232 cable, that is, one for "creating" a serial port in a computer without one ?

If that is the case, you should not connect the hdd direct to that cable, but would need another adapter to do the conversion from TTL<->RS232 ( a MAX3232 kind of circuit )

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 4th, 2016, 18:21

I'll buy this one if it is doing my job.

http://www.ebay.co.uk/itm/CP2102-USB-2- ... SwNsdXTYsO

Thank you !!!

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 4th, 2016, 18:50

Could you tell me please if this one is ok for what I need:

http://www.ebay.co.uk/itm/CP2102-USB-2- ... SwNsdXTYsO

Thank you

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 4th, 2016, 20:16

sorry for double post

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 4th, 2016, 20:17

I just ordered

http://www.ebay.co.uk/itm/USB-to-TTL-UA ... Sw~OdVayDY

I hope it will be ok

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 5th, 2016, 19:02

It should be. At worst, you will have to adapt it to 1.8V

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 8th, 2016, 6:29

I've just received my TTL to USB adaptor and this is the info from terminal
Code:
Boot 0x40M
Spin Up
Trans.

Spin Up
SpinOK
TCC:0019

(P) SATA Reset

after I pressed CTRL+Z

ASCII Diag mode

F3 T>



What should I do next, please.

Thank you

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 8th, 2016, 11:24

Press CTRL + X and paste the output here.

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 8th, 2016, 17:07

labtech wrote:Press CTRL + X and paste the output here.

I have tried CTRL + X but it wasn't doing anything.
I have pressed CTRL + Z and after CTRL + X. Please find the file attached to see the output from terminal.
Attachments
CTRL+X.txt
(6.03 KiB) Downloaded 186 times

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 8th, 2016, 19:32

Looks fine so far.

And then: /7
X

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 9th, 2016, 15:52

labtech wrote:Looks fine so far.

And then: /7
X


ok

Code:
Boot 0x40M
Spin Up
Trans.

Spin Up
SpinOK
TCC:0016

(P) SATA Reset

ASCII Diag mode

F3 T>/7
F3 7>X
Head 00 Resistance 0111
Head 01 Resistance 0140
Head 02 Resistance 015B
Head 03 Resistance 0101
F3 7>


Could you please help me with the next steps ...

Thank you very much for your time.

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 10th, 2016, 6:34

Heads 1 & 2 seem weak. More than likely they are failing. Besides that, bad sectors have more than likely built up triggering firmware issues.

In short, the drive is very unstable and only a specialist IMHO will be able to do the job properly. Hopefully it is not too late. Need to keep it powered off.

Pcimage is highly recommended.

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 10th, 2016, 7:54

The HDD is all the time powered off.
I will receive the new 2Tb HDD WD Black Performance. It is possible to copy/clone data from the faulty one to the new one?
I've see some other cases resolved on the forum using the terminal commands.
Please help me with any advice that I can try at home.

Thank you for your support.

Re: Seagate Barracuda ST2000DM001 1CH164-510 fw cc27 problem

August 10th, 2016, 8:37

If the heads are failing, how can read (copy/clone is a read operation) data? Analogous, if a person eyes are building cataracts, can they read a book well? No, need surgery to remove the cataracts.

I advised in your best interest. I had nothing to gain from my suggestion. Pcimage won't pay me an affiliate commission or something, hahahaaa. Matter of fact, I lost time thinking about what to suggest and post to help in your (drive's) best interest.

Good luck.
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