I have a 500GB HGST drive, model HTS545050A7E362 Z5K500-500 that is not responding in the DDI.

It gives me error PHY=3.

I'm guessing this is a firmware level issue? If so, any chance and PCB swap could resolve this?
I've attached a photo of the DDI screen.
Any advise is appreciated. Thanks guys.

DDI can't help you if its FW issue, you'll need something like PC3K

You'll need pc3k or similar to diagnose what the actual issue is.

_________________
PC Image Data Recovery
http://www.pcimage.co.uk

New!! HDD-PCB.COM for all your PCB and donor HDD requirements!

Is the drive clicking or making unusual noises? Yeah, like the others said, not much you can do to troubleshoot it properly with a DDI.

_________________
Death is nothing, but to live defeated and inglorious is to die daily.
Data Recovery Cape Town

You need to use tools such as repair hard drive MRT DFL PC3K to repair firmware

_________________
I am from cuudulieuocung.org and I am currently banned from this forum for creating multiple accounts to promote my crappy website.

Drive is not clicking or making unusual noises.

Not clicking and ready (stays spinning) then probably firmware corruption (bad/corrupt glist). But (not sure if it will help or not), you can try the relatively new "Hitachi Techno-On" feature in DDI (F9, I believe). If this doesn't help, it will need something beyond DDI.

_________________
$300 Data Recovery - Los Angeles Data Recovery

I will try that. Thanks!