Data recovery and disk repair questions and discussions related to old-fashioned SATA, SAS, SCSI, IDE, MFM hard drives - any type of storage device that has moving parts
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WXM1E23NMSK8 (WD My Passport) - Can't access files

September 3rd, 2018, 15:31

I don't know what happened because the last time I used it, it was working fine. Now, it shows up on My Computer but after a while and when I try to access it I get the following message:

E:\ is not accessible
The request could not be performed because of an I/O device error

Disk Management says that it's healthy. I tried various methods already but no good. Thru Windows File Explorer - got the same message, using Linux - go a message that it can't access it, and data recover software didn't work (it was extremely slow).

Does anyone have any idea what caused this? Any chance that I can fix it or is my only option to take it to a data recovery service?
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Disk Management Screenshot

Re: WXM1E23NMSK8 (WD My Passport) - Can't access files

September 3rd, 2018, 17:44

Can you create an image of the drive using linux dd?
At least, if all else fails you've got a copy of all valid data which you can then try to recover from that image.

Re: WXM1E23NMSK8 (WD My Passport) - Can't access files

September 3rd, 2018, 22:40

Drive has bad sectors, likely many, which would explain the slow behavior.
Cannot be repaired in a reliable manner for continued use. It can be temporarily "repaired" for data recovery.
Can look into "slow responding" solution if you are technically savvy.
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