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 Post subject: Issue with My Passport Ultra WD
PostPosted: May 1st, 2021, 10:04 
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Joined: May 1st, 2021, 10:03
Posts: 2
Location: Egypt
Hello,
I have an issue with My Passport Ultra WD. When I plug it in to my laptop, it blinks for seconds then disconnects automatically. It does not show in my computer. Furthermore, I have tried to connect it to another PCs with another cables but the problem persists. Yesterday, I visited a store that deals with such errors. The representative opened the HD (without connecting it to the PC) and told me that this is a manufacturer error that is accelerated by either plugging it in to a smart tv or unplug from a PC without ‘safely remove’. Also, he told me that every HD consists of a board and a media, in my case, the board is unrepairable but he can extract the media for me which will take 5 working days.
My question is, can I do this by myself? How?


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 Post subject: Re: Issue with My Passport Ultra WD
PostPosted: May 2nd, 2021, 8:15 
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Joined: August 18th, 2010, 17:35
Posts: 3636
Location: Massachusetts, USA
Does this store have a website? Or social media accounts? It does not sound like they data recovery specialists.

That drive is difficult to work with, even for specialists. So, for you, without tools and knowledge would be very difficult to recover the files.

This specialist comes highly recommended in your area:
https://forum.hddguru.com/memberlist.ph ... ile&u=7100

_________________
Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts


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 Post subject: Re: Issue with My Passport Ultra WD
PostPosted: May 2nd, 2021, 11:17 
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Joined: May 1st, 2021, 10:03
Posts: 2
Location: Egypt
labtech wrote:
Does this store have a website? Or social media accounts? It does not sound like they data recovery specialists.

That drive is difficult to work with, even for specialists. So, for you, without tools and knowledge would be very difficult to recover the files.

This specialist comes highly recommended in your area:
https://forum.hddguru.com/memberlist.ph ... ile&u=7100


Yes, the store has a FB page.
How can i contact him? i'm not authorized to send msgs here.
Thank you


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