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WD My Passport Ultra - connection sound, but can't access it

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pickleit

Post subject: WD My Passport Ultra - connection sound, but can't access it

Posted: July 9th, 2021, 10:16

Joined: May 21st, 2017, 10:42
Posts: 18
Location: Bristol, UK

WD My Passport Ultra 1TB

Issue:
--------
makes connection sound, but can't access it on a PC.

dmesg log:
-------------
I have attached the dmesg log.

errno 110 = ETIMEDOUT 110, Connection timed out

Sound:
--------
I have also attached a .wav file of the sound the drive makes.

Can anyone help?
Is this a PCB fault?
Is this a Head fault?
Is this a Actuator/motor fault?

Thanks

David

Attachments:

20210709-1139_Recording_21.zip [2.71 MiB]
Downloaded 288 times

dmesg - log.txt [3.6 KiB]
Downloaded 278 times

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ddrecovery

Post subject: Re: WD My Passport Ultra - connection sound, but can't acces

Posted: July 9th, 2021, 12:38

Joined: June 11th, 2013, 17:01
Posts: 1681
Location: Phoenix, AZ USA

You need professional help. Try contacting either
Sean @ www.pcimage.co.uk or
Chris @ www.trcdatarecovery.com
Both are very fair and honest and will give you an evaluation of the HDD.

_________________
HDD, SSD, Flash and RAID Data Recovery
Founder of The Data Recovery Professionals Group

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pickleit

Post subject: Re: WD My Passport Ultra - connection sound, but can't acces

Posted: July 9th, 2021, 12:51

Joined: May 21st, 2017, 10:42
Posts: 18
Location: Bristol, UK

ddrecovery wrote:

You need professional help. Try contacting either
Sean @ http://www.pcimage.co.uk or
Chris @ http://www.trcdatarecovery.com
Both are very fair and honest and will give you an evaluation of the HDD.

What do you suspect the problem might be?

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ddrecovery

Post subject: Re: WD My Passport Ultra - connection sound, but can't acces

Posted: July 9th, 2021, 12:53

Joined: June 11th, 2013, 17:01
Posts: 1681
Location: Phoenix, AZ USA

If your drive is spinning up and the connection sounds then its not a PCB issue.
So its either firmware, bad sectors or failed/weak heads.

_________________
HDD, SSD, Flash and RAID Data Recovery
Founder of The Data Recovery Professionals Group

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Lardman

Post subject: Re: WD My Passport Ultra - connection sound, but can't acces

Posted: July 9th, 2021, 14:36

Joined: November 7th, 2020, 5:31
Posts: 928
Location: The_UK

You might be lucky with that one listening to it, if the data has value of around (~300gbp) turn it off and don't play with it any more, probably isn't a DIY job but not as bad as it could be.

_________________
Data Recovery Services in the UK.
https://www.usbrecovery.co.uk/

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