grevan wrote:
I was just wondering when charging for a data recovery, what is considered as satisfactory, and, or what's your approach when for example some percentage of data recovered are corrupted files?
Of course some files can be worked afterwards, corrupted jpegs, etc
Would you charge for this extra step or is it part of the package ?
Thanks for any insights.
Peace.
Such muddy waters..
For example I see $300 data recovery states "if Company recovers 99% or more of Customer’s data from a device, Customer will pay previously agreed upon rate". This is just an example and I pick it because I could find it. Many companies are more shady about this condition.
Now what is data? 99% of device cloned? The 1% missing could be vital file system meta data, so 99% cloned/imaged could result in only 50% of files recovered in a nice file system tree.
What if we need to resort to RAW recovery? How would you even start to determine a percentage of data being recovered?
How about you spend two days recovering a drive, 99% of data looks great but just the two videos of the wedding are corrupt while rest is intact?
Sure you can try to repair the video files. You can try repair JPEGs as you say. You say that rather 'lightly'.
I sometimes spend same amount of time on repairing 5 severely damaged JPEGs that it would take to recover 100's of them from a SD Card in the first place. Something like this can easily take an hour:
Attachment:
example900.jpg [ 70.43 KiB | Viewed 16125 times ]
No way that's part of the standard package! Suppose 50% of the for example 600 recovered photos is like that?
What if files were corrupt to begin with? I have had cases where people started with corrupt RAW photos, did follow all kinds of advice in end user forums and end up with files being lost all together. They have been digging the hole deeper and deeper before I get my hands on it but fail to tell me this story. They managed to make signature based recovery and file system based recovery as good as impossible! So, then they pay me recovery AND file repair, as before I can even begin to repair I need to figure out a way to recover the files in the first place.
_________________
Joep -
http://www.disktuna.com - video & photo repair & recovery service