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 Post subject: Skip Rate Error with HDDSuperClone
PostPosted: September 29th, 2021, 22:25 
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I have a damaged HDD with bad sectors in which I'm using HDDSuperClone to clone the data off the drive; does anyone have experience with HDDSuperClone as I continuously getting this error when it runs after approximately :20 minutes; Skip Reset Detected, skip rate either too high or too low ?

I don't know what to set it to so this error stops and I can clone the drive.


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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: September 30th, 2021, 5:05 
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If the data is important stop what you're doing at hand the device to a DR pro.

HDDSC skips ahead when it encounters a read error, when there are too many of those read errors without any good data being read HDDSC stops trying to copy data. There is a high degree of probability either there is head damage or damage to the platter surface although I have also seen this from firmware corruption.

There are tweaks to setting that can be made, you can try skipping that area of the disk or reading in reverse, but if the data has monetary or sentimental value I would suggest not hammering the drive and risk turning the data into dust.

If you post the log file I'll take a look.

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: September 30th, 2021, 21:35 
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Lardman wrote:
If the data is important stop what you're doing at hand the device to a DR pro.

HDDSC skips ahead when it encounters a read error, when there are too many of those read errors without any good data being read HDDSC stops trying to copy data. There is a high degree of probability either there is head damage or damage to the platter surface although I have also seen this from firmware corruption.

There are tweaks to setting that can be made, you can try skipping that area of the disk or reading in reverse, but if the data has monetary or sentimental value I would suggest not hammering the drive and risk turning the data into dust.

If you post the log file I'll take a look.


Attached is the log file up until the error occurred with HDDSuperClone.


Attachments:
HDrive_Defective.log [132.12 KiB]
Downloaded 373 times
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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 2nd, 2021, 4:22 
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That's hardly reading anything.

Assuming the drive is not making any odd noises my guess would be the drive is suffering from a common firmware issue. If you increase the skip threshold to 8-12K ms rather than 1K ms it may well read data. It however will be far too slow and may die before you have time to clone the disk.

There are DIY solutions online if you wish to take the risk, but this is an entry level recovery for a DR shop and should cost no more than 300 usd.

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 2nd, 2021, 9:29 
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The drive although not extremely loud, does make some skipping sounds. I'll try increasing the threshold between 8-12K, in hopes It gets something.

What are the DIY solutions you recommend ?


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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 2nd, 2021, 11:28 
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The good news is that there are no failed reads. Even better is that when I looked up the model it is a SATA drive, although it would appear it is connected via USB. You need to run the WD slow fix on it with HDDSuperTool. While that is possible through USB, it is much safer to do the fix with the drive directly connected to SATA.

If you were to use the Analyze feature in HDDSuperClone, it likely would show a high percentage for a slow issue.

https://www.youtube.com/watch?v=9EN1HkJ ... SuperClone

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 2nd, 2021, 19:04 
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Is there an extreme difference between using USB and SATA ?

Otherwise, I'll run the slow fix on the drive first then hopefully increasing the skip threshold between 8-12 will allow the clone to successfully complete.


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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 2nd, 2021, 19:23 
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The slow fix performs writes to the service area, and if something goes horribly wrong, it can possibly brick the drive. There is more of a chance of something going wrong through USB, SATA is safer. Usually it goes okay either way, but again, SATA is just safer when applying the slow fix.

And when recovering a failing SATA drive, it is always better to connect directly via SATA and not use a USB adapter. The adapter can add extra issues.

After running the slow fix, do not increase the skip threshold. The whole purpose of the fix is to fix the slow responding issue. Increasing the threshold could cause an issue with lack of skipping if there is a bad spot or weak head.

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 2nd, 2021, 21:08 
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maximus wrote:
The slow fix performs writes to the service area, and if something goes horribly wrong, it can possibly brick the drive. There is more of a chance of something going wrong through USB, SATA is safer. Usually it goes okay either way, but again, SATA is just safer when applying the slow fix.

And when recovering a failing SATA drive, it is always better to connect directly via SATA and not use a USB adapter. The adapter can add extra issues.

After running the slow fix, do not increase the skip threshold. The whole purpose of the fix is to fix the slow responding issue. Increasing the threshold could cause an issue with lack of skipping if there is a bad spot or weak head.


I tried running the WD Slow Fix with HDDSuperTool it wouldn't run as I got this error;

Code:
Performing identify device command
Command failed!
sense_key=0x5 asc=0x24 ascq=0x0
error=0x0 count=0x0 lba=0x0 device=0x0 status=0x0 altstatus=0x0
command_status= 0x0
data_transferred= 0x200


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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 3rd, 2021, 3:24 
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Squirrel wrote:
I tried running the WD Slow Fix with HDDSuperTool it wouldn't run as I got this error;
Did you confirm the need to apply the slow fix and are you connected via sata or usb?

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 3rd, 2021, 11:39 
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Lardman wrote:
Squirrel wrote:
I tried running the WD Slow Fix with HDDSuperTool it wouldn't run as I got this error;
Did you confirm the need to apply the slow fix and are you connected via sata or usb?


I did confirm the need to apply the slow fix ?

As maximus mentioned, it could work either way; but thus far I'm only using USB.


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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 3rd, 2021, 12:07 
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Joined: January 29th, 2012, 1:43
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Location: United States
It looks like it is unable to perform SATA commands through the USB adapter. You need to hook it up directly to the computer as SATA.

Edit: If you are absolutely unable to connect via SATA, you could try a different USB adapter. But if you can connect via SATA then do it, and quit messing around with the USB adapter.

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 3rd, 2021, 17:11 
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AFAIK USB controllers need to support passing on SATA commands for this to work, no? It's why many don't support SMART while some (newer ones) do.

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 4th, 2021, 9:16 
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Arch Stanton wrote:
AFAIK USB controllers need to support passing on SATA commands for this to work, no? It's why many don't support SMART while some (newer ones) do.


I'm curious How do you know if the USB controller supports passing on SATA commands, I doubt it will say this anywhere open on the box for example ?


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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 4th, 2021, 19:24 
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Joined: January 29th, 2012, 1:43
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Squirrel wrote:
Arch Stanton wrote:
AFAIK USB controllers need to support passing on SATA commands for this to work, no? It's why many don't support SMART while some (newer ones) do.


I'm curious How do you know if the USB controller supports passing on SATA commands, I doubt it will say this anywhere open on the box for example ?

Probably never advertised. My rule is don't buy cheap (Chinese) no brand adapters. I have had one that didn't even report bad reads. Spend the money and get one that actually has a brand name. For instance I have had good luck with Sabrent adapters. Startech is another brand that comes to mind. A brand name will usually not want to sell you a totally junk item as it can hurt their reputation.

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 6th, 2021, 19:24 
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maximus wrote:
Squirrel wrote:
Arch Stanton wrote:
AFAIK USB controllers need to support passing on SATA commands for this to work, no? It's why many don't support SMART while some (newer ones) do.


I'm curious How do you know if the USB controller supports passing on SATA commands, I doubt it will say this anywhere open on the box for example ?

Probably never advertised. My rule is don't buy cheap (Chinese) no brand adapters. I have had one that didn't even report bad reads. Spend the money and get one that actually has a brand name. For instance I have had good luck with Sabrent adapters. Startech is another brand that comes to mind. A brand name will usually not want to sell you a totally junk item as it can hurt their reputation.


I know you strongly recommend directly using SATA directly; although, would you recommend this https://www.sabrent.com/product/USB-DSC ... escription
as a very close identical alternative ?


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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 6th, 2021, 20:18 
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Joined: January 29th, 2012, 1:43
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Location: United States
Squirrel wrote:
maximus wrote:
Squirrel wrote:
Arch Stanton wrote:
AFAIK USB controllers need to support passing on SATA commands for this to work, no? It's why many don't support SMART while some (newer ones) do.


I'm curious How do you know if the USB controller supports passing on SATA commands, I doubt it will say this anywhere open on the box for example ?

Probably never advertised. My rule is don't buy cheap (Chinese) no brand adapters. I have had one that didn't even report bad reads. Spend the money and get one that actually has a brand name. For instance I have had good luck with Sabrent adapters. Startech is another brand that comes to mind. A brand name will usually not want to sell you a totally junk item as it can hurt their reputation.


I know you strongly recommend directly using SATA directly; although, would you recommend this https://www.sabrent.com/product/USB-DSC ... escription
as a very close identical alternative ?

I would not call it a close identical alternative, just because I would not call any USB adapter a close identical alternative to a direct SATA connection. But yes, that should work. I have the 2.0 version of that adapter and it definitely passes ATA commands. I also have the following docking station from them and it also passes ATA commands. It is a bit costly, but to me shows the 3.0 version of their products will pass the ATA commands.
https://www.sabrent.com/product/EC-HD2B ... -function/

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 7th, 2021, 4:03 
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You may also wish to read the OP's findings about USB oddities on this thread https://forum.hddguru.com/viewtopic.php?f=1&t=41730 Working or not, USB & DR are always going to be like water and oil.

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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 11th, 2021, 23:53 
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Joined: September 29th, 2021, 13:15
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Location: Toronto
Quote:
I would not call it a close identical alternative, just because I would not call any USB adapter a close identical alternative to a direct SATA connection. But yes, that should work. I have the 2.0 version of that adapter and it definitely passes ATA commands. I also have the following docking station from them and it also passes ATA commands. It is a bit costly, but to me shows the 3.0 version of their products will pass the ATA commands.
https://www.sabrent.com/product/EC-HD2B ... -function/


I just returned on almost identical; although it wasn't Sabrent. :) I'll give that one a try, as you mentioned it will pass ATA commands therefore hopefully allow me to clone the drive. It doesn't get the greatest review on Amazon, but I'll take your word for it.


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 Post subject: Re: Skip Rate Error with HDDSuperClone
PostPosted: October 23rd, 2021, 20:17 
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I bought this; https://www.sabrent.com/product/USB-DSC ... escription although it's not working without the following errors, the first error was when running WD Slow Fix.

Quote:
HDDSuperClone 2.2.24_20210801
No activation license found.
HDDSuperTool 1.10_20170129
Scripts 1.9_20190413

Q) Quit
A) ATA Passthrough
S) SCSI Passthrough
D) Direct IDE
Choose which mode > a
Finding devices

Q) Quit
R) Refresh drive list
1) /dev/sda (240057409536) PNY CS900 240GB SSD PNY0618223915020ED75
2) /dev/sdb (120034123776) KINGSTON SH103S3120G 50026B724400B7D1
3) /dev/sdc (1000204886016) WDC WD10EZRX-00A8LB0 WD-WMC1U7009051
4) /dev/sdd (750156374016) WDC WD7500AADS-00M2B0 WD-WMAV50568496
5) /dev/sde (0) sense-data 05 20 00
Choose which drive > 4

Main menu
q) Quit
h) Toggle script help
1) Device information
2) Read sectors
3) Write sectors
4) Erase sectors
5) Tools
6) Security
7) VSC
8) Custom
Enter your choice:
> 7
7

VSC menu
q) Quit
p) Previous menu
h) Toggle script help
1) WD dump mod 42 (older Caviar drives)
2) WD royl (Marvel) dump mod 02
3) WD royl (Marvel) dump mod 32
4) WD royl (Marvel) patch mod 02 (slow fix)
5) WD royl (Marvel) patch mod 32 (slow fix additional)
6) WD royl (Marvel) dump all modules
7) WD royl (Marvel) dump selected module
8) WD royl (Marvel) read rom
9) WD royl (Marvel) check rom file
10) WD royl (Marvel) write rom (dangerous)
11) WD royl (Marvel) write module (dangerous)
Enter your choice:
> 4
4
Western Digital ROYL patch module 0x02 using vendor specific commands.
This is to resolve a common WD slow issue, where the drive reads slow.
Definition of the "slow responding issue":
- The drive is reading very slow, but all reads are GOOD.
This may not help any if the reads are bad due to a weak or bad head.
WARNING: THIS IS DANGEROUS AND COULD KILL THE DRIVE!!!
USE AT YOUR OWN RISK!!!

WD ROYL Patch Mod02
This modifies data in the service area of the drive!
Use at your own risk!
These commands can take several minutes and appear to be hung.
Please be patient and let it finish on its own.
q) Quit
p) Previous menu
1) Read the module to a file and create the patch.
2) Write the patched data back to the disk.
3) Restore the original dump.
Enter your choice:
> 1
1
Performing identify device command
Model: WDC WD7500AADS-00M2B0
Serial: WD-WMAV50568496
Reading the module
enable vsc
prepare for read
Error performing passthrough IO on input device (No such device).
ata28cmd 0xd6 0x01 0xbe 0x4f 0xc2 0xa0 0xb0
There was an error processing the script 'wd_royl_patch_mod02'. Exiting...
Total program run time = 88 seconds


The second error was when I tried to clone the drive to another drive.

Quote:
Performing identify device command
Model: WDC WD7500AADS-00M2B0
Serial: WD-WMAV50568496
Reading the module
enable vsc
prepare for read
Error performing passthrough IO on input device (No such device).
ata28cmd 0xd6 0x01 0xbe 0x4f 0xc2 0xa0 0xb0
There was an error processing the script 'wd_royl_patch_mod02'. Exiting...
Total program run time = 88 seconds


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