Dear Gurus,
I have a 'Seagate M3 portable' external USB3.0 HDD which contains a famous ST2000LM007. On a beautiful sunshine day it stopped working suddenly, so I hope you can help me recover it.
It spins up and sounds like it's doing the usual head alignement when it gets powered, but it does not show up as disk volume. See dmesg log below:
Code:
[Sat Oct 9 19:37:44 2021] usb 2-1: new SuperSpeed USB device number 2 using xhci_hcd
[Sat Oct 9 19:37:44 2021] usb 2-1: New USB device found, idVendor=0bc2, idProduct=61b5
[Sat Oct 9 19:37:44 2021] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Sat Oct 9 19:37:44 2021] usb 2-1: Product: M3 Portable
[Sat Oct 9 19:37:44 2021] usb 2-1: Manufacturer: Seagate
[Sat Oct 9 19:37:44 2021] usb 2-1: SerialNumber: NM163ASR
[Sat Oct 9 19:37:44 2021] usbcore: registered new interface driver usb-storage
[Sat Oct 9 19:37:44 2021] scsi host2: uas
[Sat Oct 9 19:37:44 2021] usbcore: registered new interface driver uas
[Sat Oct 9 19:37:44 2021] scsi 2:0:0:0: Direct-Access Seagate M3 Portable 0710 PQ: 0 ANSI: 6
[Sat Oct 9 19:37:44 2021] sd 2:0:0:0: Attached scsi generic sg2 type 0
[Sat Oct 9 19:38:32 2021] sd 2:0:0:0: [sdc] Spinning up disk...
[Sat Oct 9 19:38:53 2021] .
[Sat Oct 9 19:39:54 2021] .
[Sat Oct 9 19:40:56 2021] .
[Sat Oct 9 19:40:56 2021] not responding...
[Sat Oct 9 19:41:47 2021] sd 2:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD IN
[Sat Oct 9 19:41:47 2021] sd 2:0:0:0: tag#0 CDB: Read capacity(16) 9e 10 00 00 00 00 00 00 00 00 00 00 00 20 00 00
[Sat Oct 9 19:41:47 2021] scsi host2: uas_eh_device_reset_handler start
[Sat Oct 9 19:41:47 2021] usb 2-1: reset SuperSpeed USB device number 2 using xhci_hcd
[Sat Oct 9 19:41:47 2021] scsi host2: uas_eh_device_reset_handler success
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: tag#0 CDB: Test Unit Ready 00 00 00 00 00 00
[Sat Oct 9 19:41:57 2021] scsi host2: uas_eh_device_reset_handler start
[Sat Oct 9 19:41:57 2021] usb 2-1: reset SuperSpeed USB device number 2 using xhci_hcd
[Sat Oct 9 19:41:57 2021] scsi host2: uas_eh_device_reset_handler success
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: Device offlined - not ready after error recovery
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Read Capacity(16) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Sense not available.
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Read Capacity(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Sense not available.
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] 0 512-byte logical blocks: (0 B/0 B)
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] 0-byte physical blocks
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Write Protect is off
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Mode Sense: 01 00 00 00
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Asking for cache data failed
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Assuming drive cache: write through
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: rejecting I/O to offline device
[Sat Oct 9 19:41:57 2021] sd 2:0:0:0: [sdc] Attached SCSI disk
During this the following output appears on diagnostic port:
Code:
Boot 0x80M
QB
Rst 0x80M
Srv DETCR init 0x0000
FTU
(P) SATA Reset
RAW OFF
PASS
(DOS Table) Worst Count: 00000000 At SU: FFFFFFFF NT: 00000000 OT: 00000000
PrgF
(MC POR Duration): 000000008C
Send Status: COMRESET seen
CSpd= 6Gbps
DSC
FAFH_TRIGGER_POWER_UP
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
No Phy: Staggered spin bypass
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
Send Status: COMRESET seen
CSpd= 6Gbps
PowerState = IDLE1
VC0
(DOS) File Save Wrst Ct: 0000 SU: FFFFFFFF NT: 00000000 OT: 00000000
HighPowerMode
XI2
VC1
VC2Up:Status 0001 Req 0002
PowerState = IDLE2
VC0
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
No Phy: Staggered spin bypass
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
Send Status: COMRESET seen
CSpd= 6Gbps
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
No Phy: Staggered spin bypass
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
Send Status: COMRESET seen
CSpd= 6Gbps
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
No Phy: Staggered spin bypass
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
Send Status: COMRESET seen
CSpd= 6Gbps
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
No Phy: Staggered spin bypass
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
Send Status: COMRESET seen
CSpd= 6Gbps
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
No Phy: Staggered spin bypass
(H) SATA Reset
SSPSaveSettings
SSPRestoreSettings
Send Status: COMRESET seen
CSpd= 6Gbps
I really hope that something has happened to its firmware and there is no physical damage, so I'll have chance to recover my family photos from it.
Thanks in advance!
PS:
Part number: 1R8174-568
Firmware: SBK2