HGST NetApp to OEM firmware upgrade with HUGO - failure

[ArturLorek]

Dear knowledgable people;
I managed to get hold of 4 NetApp SCSI/SAS3 10K 1.2TB drives HUC101812CS4204, which succesfully formatted from 520b to 512b sector size and became usable, yet show very high working temp. around 70-80C with 84 being the Drive Trip Temperature (according to SMART).

I hoped that maybe OEM firmware (as I understand the BIN available in the Files section to be) could help somehow and attempted to flash 1 drive using HUGO 6.4.1 (on Linux) and the firmware downloaded from this site (C4GNCDB0.zip).

Unfortunatelly Hugo returned unsuccesfull result:

# hugo update -f C4GNCDB0.bin -s <serial>

Attempting to update Firmware on 1 Devices...

Attempting retry 1 of 2 for this device: <serial>
Attempting retry 2 of 2 for this device: <serial>

Error updating Firmware on device: <serial>
Reason: Device failed to update firmware.

WARNING: Firmware on device 06GNK7YZ did not change from previous version.

Update Successful on 0 devices.
HGST recommends power cycling updated devices.

Could someone shine some light on whether the NetApp drives may have an update lock in their own firmware, or this firmware is not for this model (althought this is what is stated against this firmware file) or any other issue may be causing this ??

I would greatly appreciate some help please.

[Tomset]

https://forum.hddguru.com/viewtopic.php ... 7&start=40

[ArturLorek]

Great..... Looks like a non starter to me, since I have no fixed IP which is 1 of the conditions set out

[E123]

ArturLorek, DDNS, DynDNS etc. can help you.
https://www.google.com/search?q=DDNS

[Amarbir[CDR-Labs]]

Hi,
Its a 10K RPM Drive ,If you have made it work to 512 then i see no use in firmware update ,The temps are alright ,You just need to have active air cooling on these drives ,

[ArturLorek]

Hi,
Its a 10K RPM Drive ,If you have made it work to 512 then i see no use in firmware update ,The temps are alright ,You just need to have active air cooling on these drives ,

Yes, it is a 10K drive, works just fine with the NetApp firmware NA00, yet they run very hot in my little Fujitsu Primergy TX1320 M3. It is a Ultra Small Form Factor server, where the only fan on the drives is at the back of the backplane - inside the case. So in all fairness I feel it fans the backplane rather than the drives. If there was only 1 drive in the hot pluggable cage - I presume it would be just fine, but when 4 are slotted in - then they get to around 78degrees (with the Drive Trip Temp reported at 85Degrees)
I tried 2 of them in a Dell R320, where they have slightly more room and space around themselves and they were running at 54C tops, so I believe this indeed may be the case of just insufficient ventilation on the Fujitsu Primergy.
Funny enough - these are the same drives that Fujitsu supplies with the server (although they come with Fujitsu firmware naturally), so I thought the firmware may potentially make a difference on how they run temperature wise....

I will also try and see if there is a difference if they are formatted to the 4K instead of 512b sector size, since this is their physical sector (4096). I read user reports who said that when a 520b sector gets formatted to 512 the drives run very hot, but when they are formatted to the physical sector size (which is mostly 4096) they behave significantly better. But have yet to try that.