Help with recovering data from Seagate external HDD

[Arcadian1986]

Hello guys, new to the forums here. I have a Seagate Portable 1TB External Hard Drive HDD – USB 3.0. Recently my computer is not able to read the external HDD. I see the light turn on and i hear a disk that sounds like it keeps trying to run over and over. It sounds like it keeps skipping over and over. My computer has been unable to read the HDD. I need help retrieving data from the HDD as I have a lot of family pictures in it. Any help is appreciated

[ddrecovery]

This drive is likely to be a Seagate 'Rosewood' family drive which are well known for being bad drives. The sound you are describing is likely to be the read-write heads passing over the platters trying the read the drive internal firmware, but due to damage are not able to. I would suggest turning off the drive asap and seek professional data recovery help if the data is important to you. Most pros will give you a free evaluation. Don't be tempted to look at/follow YouTube 'fixes', they will only do more damage to the drive.

[northwind]

This drive is likely to be a Seagate 'Rosewood' family drive which are well known for being bad drives. The sound you are describing is likely to be the read-write heads passing over the platters trying the read the drive internal firmware, but due to damage are not able to. I would suggest turning off the drive asap and seek professional data recovery help if the data is important to you. Most pros will give you a free evaluation. Don't be tempted to look at/follow YouTube 'fixes', they will only do more damage to the drive.

Exactly so.

[Arcadian1986]

ahhhh shoot. So i guess no program will help retrieve the files?
I would need to bring it to a shop to get it fixed

[ddrecovery]

ahhhh shoot. So i guess no program will help retrieve the files?
I would need to bring it to a shop to get it fixed

That's correct. But not a computer shop, a professional data recovery lab.