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 Post subject: ST2000VM003 stopped working
PostPosted: January 31st, 2024, 5:46 
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Joined: January 31st, 2024, 5:22
Posts: 3
Location: Spain
Hello everybody!
I have a Seagate video 3.5 2tb from a NAS for some years, and suddenly it stopped to work. When I connect it to a USB SATA adapter it spins, make 2 clicks and stops. Sometimes it plays a short beep. The drive is not recognized by windows, but I got some data from Victoria 5.37:
Code:
 
  Model: ST2000VM003                         
  Firmware SC23                               
  Serial W1H3ADCH                           
  Capacity 8089950 LBAs               4 GB     
  CHS: 16383/16/63                8 GB     
  S.M.A.R.T Enabled, Errlog, Selftest           
  Cache Unk.size; L/A=ON; Wr=ON;   ok       
  Support LBA, HPA, DLM, DCO, DMA    UDMA-6   
  Erase Time ~ 3 hours 30 minutes               
  Security OFF                                 
  ATA-8: SATA3, NCQ, PEC, SCT, SFDLM, WrUnk, W-R-V         
  SCT: AC2, AC3, AC4, AC5                 
  Sector Logic 512 bytes            Phys 512

Can't read SMART:
10:33:22 : Get S.M.A.R.T. command... Error reading S.M.A.R.T!
No SMART logs.
I tried to pass the tests but the drive doesn't spins and fails.
Seagate Seatools reports an invalid serial number: 210987654321 ??
Used space: 0.00B
Free space: 4.14GB
And no SMART info.
CrystalDiskInfo doesn't even detect the disk.
I opened the disc to see if the reading heads where stuck, but they are ok. I closed it again immediately.
I'm thinking about get a new PCB and do the BIOS swap thing, but I have read somewhere that probably the firmware is corrupt.
So now, I don't know what else can I do. Do you have any clue?
I'm attaching a couple pictures of the disk.
Thanks so much in advance!


Attachments:
WhatsApp Image 2024-01-31 at 10.39.27 (1).jpeg
WhatsApp Image 2024-01-31 at 10.39.27 (1).jpeg [ 209 KiB | Viewed 632 times ]
WhatsApp Image 2024-01-31 at 10.39.27.jpeg
WhatsApp Image 2024-01-31 at 10.39.27.jpeg [ 227.18 KiB | Viewed 632 times ]
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 Post subject: Re: ST2000VM003 stopped working
PostPosted: January 31st, 2024, 7:21 
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Joined: December 5th, 2011, 5:38
Posts: 1626
Location: Italy
https://forum.hddguru.com/viewtopic.php ... 27#p308627
pepe wrote:
4GB capacity usually means drive is still in bootfw, could not load SA. 2 clicks point to head/surface damage as well.

_________________
My firmware database:
https://mega.nz/folder/O01DkBRI#MxP2J6ZNqXDcrX40I8MoQQ


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 Post subject: Re: ST2000VM003 stopped working
PostPosted: January 31st, 2024, 10:21 
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Joined: January 31st, 2024, 5:22
Posts: 3
Location: Spain
And there is no way to skip bootfw?
Thanks for your answer!


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 Post subject: Re: ST2000VM003 stopped working
PostPosted: January 31st, 2024, 10:44 
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Joined: June 23rd, 2008, 11:26
Posts: 505
Location: Austin, TX
michael chiklis wrote:
https://forum.hddguru.com/viewtopic.php?p=308627#p308627
pepe wrote:
4GB capacity usually means drive is still in bootfw, could not load SA. 2 clicks point to head/surface damage as well.


I agree, drive identifying as 4gb means that the heads are dead and possible media damage. firmware is not the issue.


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 Post subject: Re: ST2000VM003 stopped working
PostPosted: January 31st, 2024, 13:10 
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Joined: January 31st, 2024, 5:22
Posts: 3
Location: Spain
Ok! I'm sending it to a recovering shop. Thanks so much!!


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