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MrNico
 Post subject: 12TB disk is not recognized by OS (HGST HUH721212ALE601)
PostPosted: March 29th, 2024, 0:45 
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Joined: March 29th, 2024, 0:15
Posts: 2
Location: SouthAmerica
Hello, a few days ago I bought a 12TB hard drive on Amazon, as seen in the image. (HD.jpg)



My problem is that the disk turns on (you can hear it spinning without strange noises) and is recognized by the BIOS of my PC, but when Windows starts, it does not recognize it. I tried to boot with linux ubuntu, and hard drive error messages appear, as seen in the attached file. (logs.txt search for "ata3")
What do you think could be happening?

Mi Pc is a Lenovo ThinkCentre M720s with Windows 11.

I hope you can help me.
Thank you!


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fzabkar
 Post subject: Re: 12TB disk is not recognized by OS (HGST HUH721212ALE601)
PostPosted: March 29th, 2024, 11:51 
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Joined: September 8th, 2009, 18:21
Posts: 15539
Location: Australia
The drive appears to be faulty. It is unable to execute ATA commands and is identifying itself via the information in its ROM.

I suspect that the drive has been refurbished. It is reporting a diminished capacity of 23437770752 sectors. The full IDEMA capacity of a 12TB drive is 23442069168 sectors. That's a difference of 4298416 sectors or 2.2GB.

Code:
[    2.243820] ata3: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[    2.245957] ata3.00: ACPI cmd ef/10:06:00:00:00:00(SET FEATURES) rejected by device (Stat=0x51 Err=0x04)
[    2.245970] ata3.00: ACPI cmd f5/00:00:00:00:00:00(SECURITY FREEZE LOCK) filtered out
[    2.245978] ata3.00: ACPI cmd b1/c1:00:00:00:00:00(DEVICE CONFIGURATION OVERLAY) filtered out
[    2.246285] ata3.00: failed to read native max address (err_mask=0x1)
[    2.246292] ata3.00: HPA support seems broken, skipping HPA handling
[    2.246298] ata3.00: supports DRM functions and may not be fully accessible
[    2.246301] ata3.00: ATA-9: HUH721212ALE601, LEGL0002, max UDMA/133
[    2.246617] ata3.00: failed to enable AA (error_mask=0x1)
[    2.246959] ata3.00: Read log 0x00 page 0x00 failed, Emask 0x1
[    2.246999] ata3.00: NCQ Send/Recv Log not supported
[    2.247308] ata3.00: Read log 0x00 page 0x00 failed, Emask 0x1
[    2.247348] ata3.00: NCQ Send/Recv Log not supported
[    2.247632] ata3.00: Read log 0x00 page 0x00 failed, Emask 0x1
[    2.247666] ata3.00: 23437770752 sectors, multi 0: LBA48 NCQ (depth 32)
[    2.247948] ata3.00: Security Log not supported

https://support-en.wd.com/app/warrantystatusweb

    Serial Number - 8DJL0K8H
    Warranty Status - OUT OF LIMITED WARRANTY
    Model Number - 0F29596
    Description - LHC Drive ASM 12.0TB, 512e, SATA P3_PWDIS_Support, Wasabi, SED
    Warranty Expiration Date -

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MrNico
 Post subject: Re: 12TB disk is not recognized by OS (HGST HUH721212ALE601)
PostPosted: March 29th, 2024, 15:38 
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Joined: March 29th, 2024, 0:15
Posts: 2
Location: SouthAmerica
Hello, thank you for your response, the disk is indeed refurbished, my question is if it is possible to fix it in some way.
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fzabkar
 Post subject: Re: 12TB disk is not recognized by OS (HGST HUH721212ALE601)
PostPosted: March 29th, 2024, 17:17 
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Joined: September 8th, 2009, 18:21
Posts: 15539
Location: Australia
There is no support in the pro tools for this model, so DIY would not be feasible, AFAIK. To me, it looks like the refurbisher hid about 2.2GB of defects, but maybe there is a less pessimistic explanation for the reduced capacity.

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fzabkar
 Post subject: Re: 12TB disk is not recognized by OS (HGST HUH721212ALE601)
PostPosted: April 1st, 2024, 13:26 
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Joined: September 8th, 2009, 18:21
Posts: 15539
Location: Australia
fzabkar wrote:
The drive appears to be faulty. It is unable to execute ATA commands and is identifying itself via the information in its ROM.

I suspect that the drive has been refurbished. It is reporting a diminished capacity of 23437770752 sectors. The full IDEMA capacity of a 12TB drive is 23442069168 sectors. That's a difference of 4298416 sectors or 2.2GB.

Sorry, this is wrong.

The IDEMA standard has been superseded by SFF-8447.

SFF-8447, Specification for LBA Count for Disk Drives, Rev 0.5 May 14, 2015:

https://members.snia.org/document/dl/25903

Drives with advertised capacities that are less than 8TB still follow the IDEMA standard. However, those with capacities greater than or equal to 8TB are now subject to a revised formula. A 12TB drive has 23437770752 sectors.

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