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 Post subject: Need Help!!!! Toshiba Canvio 1 TB External Hard Drive
PostPosted: May 26th, 2025, 6:01 
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Joined: May 14th, 2025, 8:15
Posts: 2
Location: India
Hi Everyone.

I have Toshiba Canvio 1TB External Hard Drive (USB 3.0). Few days back it stopped working.
When I opened the casing, I found that drive is spinning normally without making any kind of noise or defect but the chip located near the USB 3.0 gets hot instantly after plugging the USB. I have marked the front and back side on the PCB in the photos attached where it is heating.
I tried using different USB port and cables but none worked. It is not in the warranty.
I need help to find out what could be the problem.


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WhatsApp Image 2025-05-22 at 5.44.31 PM.jpeg
WhatsApp Image 2025-05-22 at 5.44.31 PM.jpeg [ 562.83 KiB | Viewed 283 times ]
File comment: Chip marked with red is getting heated
2.jpg
2.jpg [ 1.07 MiB | Viewed 283 times ]
File comment: Back side
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1.jpg [ 1.37 MiB | Viewed 283 times ]
File comment: Toshiba Canvio 1TB External HDD
WhatsApp Image 2025-05-22 at 5.44.28 PM.jpeg
WhatsApp Image 2025-05-22 at 5.44.28 PM.jpeg [ 806.82 KiB | Viewed 283 times ]
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 Post subject: Re: Need Help!!!! Toshiba Canvio 1 TB External Hard Drive
PostPosted: May 26th, 2025, 16:36 
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Joined: September 8th, 2009, 18:21
Posts: 16960
Location: Australia
Your heat source appears to be the inductor that is associated with the Vcore supply for the VIA USB-SATA bridge IC. I would first measure the 5VUSB supply voltage and confirm that it is OK. If the bridge is indeed faulty, then a PCB swap plus firmware transfer should recover your data.

Can you remove the PCB and show us the other side?

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 Post subject: Re: Need Help!!!! Toshiba Canvio 1 TB External Hard Drive
PostPosted: August 2nd, 2025, 3:52 
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Joined: May 14th, 2025, 8:15
Posts: 2
Location: India
fzabkar wrote:
Your heat source appears to be the inductor that is associated with the Vcore supply for the VIA USB-SATA bridge IC. I would first measure the 5VUSB supply voltage and confirm that it is OK. If the bridge is indeed faulty, then a PCB swap plus firmware transfer should recover your data.

Can you remove the PCB and show us the other side?




Thanks a lot


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