MultiDrive – free backup, clone & wipe disk utility from Atola Technology

All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 12 posts ] 
Author Message
 Post subject: Request for service. Would you take this platter damage case
PostPosted: December 26th, 2025, 16:47 
Offline

Joined: February 2nd, 2023, 19:01
Posts: 90
Hello everyone, and happy holidays!

This is a wd20jdrw-11c7vs1

The drive has two platters and the other platter has the same scratch. The photo was taken by a specialist, inside the clean room. The scratch occurred while cloning the drive, after the specialist takes platters to a donor drive.

Would you take this case? Or, can you suggest me a lab that can handle this drive? EU and UK area is preferred.


Attachments:
WhatsApp Image 2025-12-14 at 14.22.09.jpeg
WhatsApp Image 2025-12-14 at 14.22.09.jpeg [ 136.63 KiB | Viewed 394 times ]
Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 16:58 
Offline
User avatar

Joined: July 10th, 2022, 15:11
Posts: 126
Location: Poland
Pandemicc wrote:
The drive has two platters and the other platter has the same scratch.

Since he already picked them up once, I'm guessing he can take a picture of the other surfaces.

Pandemicc wrote:
The scratch occurred while cloning the drive, after the specialist takes platters to a donor drive.

For what purpose were the plates transferred to the new body?

I can see the fingerprint on the magnet and head assembly...

_________________
Data recovery Poland (RAID, HDD, SSD) - https://hex-serwis.pl


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 17:00 
Offline

Joined: February 2nd, 2023, 19:01
Posts: 90
Lukas wrote:
Pandemicc wrote:
The drive has two platters and the other platter has the same scratch.

Since he already picked them up once, I'm guessing he can take a picture of the other surfaces.

Pandemicc wrote:
The scratch occurred while cloning the drive, after the specialist takes platters to a donor drive.

For what purpose were the plates transferred to the new body?

-the drive's lid is closed and returned so no chance for new photos I'm afraid.
- the drive was dropped, RW heads were broken hence the transfer.


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 17:04 
Offline
User avatar

Joined: July 10th, 2022, 15:11
Posts: 126
Location: Poland
The heads are transferred, not the platters, because it's a simpler and safer process.
The platters are lifted to inspect their condition - there's no need to install them in a new chassis if the motor remains functional.
This is an SMR drive, it may be difficult to start even if the other three surfaces are intact.
Does the serial number on the sticker match the serial number on the sticker on the chassis side?

_________________
Data recovery Poland (RAID, HDD, SSD) - https://hex-serwis.pl


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 17:09 
Offline

Joined: February 2nd, 2023, 19:01
Posts: 90
Lukas wrote:
The heads are transferred, not the platters, because it's a simpler and safer process.
The platters are lifted to inspect their condition - there's no need to install them in a new chassis if the motor remains functional.
This is an SMR drive, it may be difficult to start even if the other three surfaces are intact.
Does the serial number on the sticker match the serial number on the sticker on the chassis side?

yes the serial numbers on original's and the donor's do match


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 17:11 
Offline
User avatar

Joined: July 10th, 2022, 15:11
Posts: 126
Location: Poland
Pandemicc wrote:
yes the serial numbers on original's and the donor's do match

Do donor and patient have the same serial number? Interesting.
I asked if the patient's serial number on the sticker on the cover was the same as on the side of the body.
https://hex-serwis.pl/images/fake-hdd/p ... l-2tb.webp
https://hex-serwis.pl/images/fake-hdd/p ... ryjny.webp

_________________
Data recovery Poland (RAID, HDD, SSD) - https://hex-serwis.pl


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 17:15 
Offline

Joined: February 2nd, 2023, 19:01
Posts: 90
Lukas wrote:
Pandemicc wrote:
yes the serial numbers on original's and the donor's do match

Do donor and patient have the same serial number? Interesting.
I asked if the patient's serial number on the sticker on the cover was the same as on the side of the body.
https://hex-serwis.pl/images/fake-hdd/p ... l-2tb.webp
https://hex-serwis.pl/images/fake-hdd/p ... ryjny.webp

yes I understand. Original casing's sticker and the one on the lid do match, just the same for the donor


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 17:22 
Offline
User avatar

Joined: July 10th, 2022, 15:11
Posts: 126
Location: Poland
Pandemicc wrote:
Original casing's sticker and the one on the lid do match, just the same for the donor

So you have a donor and a patient drive.
The plates were moved - once or twice?
Because once, the patient's plates should have been in the donor's body, unless someone moved them again - but if so, why didn't he take other photos? It's a logical sequence.

_________________
Data recovery Poland (RAID, HDD, SSD) - https://hex-serwis.pl


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 17:29 
Offline

Joined: February 2nd, 2023, 19:01
Posts: 90
Lukas wrote:
Pandemicc wrote:
Original casing's sticker and the one on the lid do match, just the same for the donor

So you have a donor and a patient drive.
The plates were moved - once or twice?
Because once, the patient's plates should have been in the donor's body, unless someone moved them again - but if so, why didn't he take other photos? It's a logical sequence.

I really don't know any other details. The plates are in the donor's body right now, sealed, original casing is empty.


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 26th, 2025, 17:32 
Offline
User avatar

Joined: July 10th, 2022, 15:11
Posts: 126
Location: Poland
On the one hand it's good, on the other it's not :)
If scratch occurs in this place on other surfaces, recovery will probably be forgotten.

_________________
Data recovery Poland (RAID, HDD, SSD) - https://hex-serwis.pl


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: December 27th, 2025, 19:24 
Offline

Joined: October 3rd, 2005, 0:40
Posts: 4753
Location: Hungary
the main problem is that the SA is in the filter. So even if there were no other issues, this alone determines the case.

_________________
Adatmentés - Data recovery


Top
 Profile  
 
 Post subject: Re: Request for service. Would you take this platter damage
PostPosted: January 1st, 2026, 8:22 
Offline
User avatar

Joined: May 13th, 2019, 7:50
Posts: 1150
Location: Nederland
https://forum.hddguru.com/viewtopic.php?f=13&t=45320

_________________
Joep - http://www.disktuna.com - video & photo repair & recovery service


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 12 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 27 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group