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JohnnyBoyK
 Post subject: Chances of data recovery.
PostPosted: August 15th, 2023, 18:37 
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Joined: August 14th, 2023, 17:32
Posts: 4
Location: New York
Hi I have a Image of Intel 512GB m2 SSD drive that was created with HDDSuperClone. When I open the image to browse the files I see the modified dates at 2019. I don't see any current files. I check the software distribution folder and the files in there were at 2019. It almost looks like the system did a restore to factory settings. The customer states that she did not do a system reset.

Do you think if I send the drive out that it could be recovered?
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lcoughey
 Post subject: Re: Chances of data recovery.
PostPosted: August 15th, 2023, 21:55 
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Joined: February 9th, 2009, 16:13
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Location: Ontario, Canada
Is it an Optane SSD?

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JohnnyBoyK
 Post subject: Re: Chances of data recovery.
PostPosted: August 15th, 2023, 21:56 
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Joined: August 14th, 2023, 17:32
Posts: 4
Location: New York
lcoughey wrote:
Is it an Optane SSD?

yes
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digisupport
 Post subject: Re: Chances of data recovery.
PostPosted: August 16th, 2023, 1:37 
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Maybe recovery is possible.
Your drive is actually two drives a, 32 GB Optane part and a 512 GB SSD storage.

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pclab
 Post subject: Re: Chances of data recovery.
PostPosted: August 17th, 2023, 9:14 
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digisupport wrote:
Maybe recovery is possible.
Your drive is actually two drives a, 32 GB Optane part and a 512 GB SSD storage.


How to read the Optane memory that's on the same SSD PCB?

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osity
 Post subject: Re: Chances of data recovery.
PostPosted: March 7th, 2024, 10:48 
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Joined: May 3rd, 2015, 18:16
Posts: 72
Location: Detroit
We have been able to solve these.
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labtech
 Post subject: Re: Chances of data recovery.
PostPosted: March 7th, 2024, 12:16 
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Joined: August 18th, 2010, 17:35
Posts: 3640
Location: Massachusetts, USA
@JohnnyBoyK
Need more info...

How much total data is on the volume you are looking at? If it is much lower than 50GB, you are probably looking at the factory image volume. If it is in the 50GB-60GB range, then it is probably a fresh Windows installation, or a restore as you may suspect.

Are you looking in the Users folder that should contain the main user profile?

Maybe if you could show us what volumes are showing and their capacity in DMDE, R-Studio, UFS, we could make more sense of what is going on.

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