Momentus 5400.6 - 0MB problem - solution don't work

Hello,

Today I've encountered following problem with Seagate Momentus 5400.6, after powering on it was recognized and DRD, DSC leds appeared.
After opening utility, the capacity was ( )MB, so I tried to use the solution, but without good result, You can see the attachment.
Tried also to read response from terminal, it showed only:

Rst 0x08M

After trying to regenerate translator, it failed, but terminal showed a few responses:
LED:000000CC FAddr:00237EC5

Would You please provide advices, how to solve this problem and what do You think the problem is related to?
Swapping the heads could solve the problem ?

By the way, I have successfully done HDD resources backup.

Thanks for answers folks!

Attachments

if your Heads also Bad it shows same error.....

microsoftengineer wrote:if your Heads also Bad it shows same error.....

this is a 0 LBA & might be also 000000CC as well

no heads issue related to it.

Ace provided a ready to use solution with instructions which might fix the problem.
I used the solution (You can see it on 2nd picture above) but it was terminated by an error.

In the past, I've successfully repaired a few 7200.11 where it was similar problem, but according to Momentus 5400.6 it's my first case with this family and want to be sure, what next steps shall I perform to repair the drive.

Thanks in advance for advices and hints.

According to clayron's instructions from:
seagate-st9500325as-5400-t15155.html#p99337

I'm sending the log to forum, so maybe somebody will give me a hint how to solve the problem.

Code:: Rst 0x08M RW cmd 002F req = 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 00 00 A0 E1 opts = 00000000 RW Err = 84150180 ASCII Diag mode F3 T>/2 F3 2>Z Spin Down Complete Elapsed Time 0.140 msecs F3 2> ATA 15 Cmds Ts(ms) dT(ms) Op Cnt LBA 0 99999999 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 RW 32 Cmds Ts(ms) dT(ms) xT(ms) Type Option Mode St EC Info 4294967295 99999999 0 FF FFFFFFFF FFFFFFFF FF EFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 713 714 13943 2F 000000 000000 2 84150180 SPN_UP NORMAL 14650 13937 99999999 2F 000000 000000 FF FFFFFFFF SPN_UP NORMAL 14673 23 4 1B 000000 000000 1 00000080 MEM_DBG 14677 4 0 03 000000 000000 1 00000080 RD_CHNL 14678 1 2870 30 000000 000000 1 00000080 SPN_DN NORMAL 90319 75641 0 27 000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0 012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90320 1 0 27 000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0 012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90320 0 0 27 000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0 AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90321 1 0 30 000000 000000 1 00000080 SPN_DN NORMAL U Spin Up Complete Elapsed Time 1.225 secs F3 2> ATA 15 Cmds Ts(ms) dT(ms) Op Cnt LBA 0 99999999 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 RW 32 Cmds Ts(ms) dT(ms) xT(ms) Type Option Mode St EC Info 4294967295 99999999 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 713 714 13943 2F 000000 000000 2 84150180 SPN_UP NORMAL 14650 13937 99999999 2F 000000 000000 FF FFFFFFFF SPN_UP NORMAL 14673 23 4 1B 000000 000000 1 00000080 MEM_DBG 14677 4 0 03 000000 000000 1 00000080 RD_CHNL 14678 1 2870 30 000000 000000 1 00000080 SPN_DN NORMAL 90319 75641 0 27 000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0 012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90320 1 0 27 000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0 012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90320 0 0 27 000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0 AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90321 1 0 30 000000 000000 1 00000080 SPN_DN NORMAL 146539 56218 1226 2F 000000 000000 1 00000080 SPN_UP NORMAL 147766 1227 19 00 002014 000000 1 00000080 SEEK USR TRK CH 000000.0 /T F3 T>V4 Reassigned Sectors List Original New log log log phy phy LBA PBA cyl hd sctr zn cyl hd sctr SFI Alt Pending Total Alted Total Entries Entries Entries Alts Alts Head 0 0 Head 1 0 Total 0 0 0 0 0 Total Alt Removals: 0 Checksum = 0000 F3 T> ATA 15 Cmds Ts(ms) dT(ms) Op Cnt LBA 0 99999999 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 0 0 00 0000 000000000000 RW 32 Cmds Ts(ms) dT(ms) xT(ms) Type Option Mode St EC Info 4294967295 99999999 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF 713 714 13943 2F 000000 000000 2 84150180 SPN_UP NORMAL 14650 13937 99999999 2F 000000 000000 FF FFFFFFFF SPN_UP NORMAL 14673 23 4 1B 000000 000000 1 00000080 MEM_DBG 14677 4 0 03 000000 000000 1 00000080 RD_CHNL 14678 1 2870 30 000000 000000 1 00000080 SPN_DN NORMAL 90319 75641 0 27 000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0 012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90320 1 0 27 000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0 012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90320 0 0 27 000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0 AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 90321 1 0 30 000000 000000 1 00000080 SPN_DN NORMAL 146539 56218 1226 2F 000000 000000 1 00000080 SPN_UP NORMAL 147766 1227 19 00 002014 000000 1 00000080 SEEK USR TRK CH 000000.0 170941 23175 28 02 001121 000000 1 00000080 XFR RD SYS LBA B 00007E5D L 00000180 BO 000000 BES 003C000.0047FFF.003C000 170970 29 14 02 001121 000000 1 00000080 XFR RD SYS LBA B 00007FDD L 00000100 BO 000000 BES 0048000.004FFFF.0048000 170984 14 1 27 001121 000000 1 00000080 SND_SRV 516F 0000 0000 0000 0000 0000 0000 0000 0001 01FF 00D0 0000 0000 0001 CBA5 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

VoodooPL wrote:By the way, I have successfully done HDD resources backup.

It is not heads then
Probably some read errors in SA
Read all SA tracks in check what's bad

After performing steps in terminal described above, what I did next is reading CP's and SA modules (all of them were read without errors) then I performed translator regeneration and it solved the problem.

The weird thing is that during first attempt of regenerating translator it finished with an error.
Whatever, the disk works fine and the case is closed.

Thanks for all answers guys!

I am having a similar issue with momentus 5400 drive - 500GB

It was about one year ago that hdd died. Its operating space was a laptop that didn't get moved around much, mostly sitting on the desk the whole time. The laptop's carton box with which it came had some crash/compression damage, but internals were all ok and laptop worked for about 2 months just fine.

A day before HDD died I ran a surface check on it and it showed 0 damaged sectors and 0 replaced sectors, so I proceeded with copying everything I had to it and nuked original HDD's (BIIIG Mistake) - that was about 300GB of data. Perhaps it got overheated from writing so much? I was just planning to order external backup HDD's in the end of the week and just wanted to make everything ready so I can back it up nicely.
I went to the shop to buy some food and by the time I came back - laptop - blue-screened. ~0.5h
No clicks, HDD was still spinning.
I rebooted laptop and bios said HDD has 0 MB capacity (0 LBA also?)
In other PC's it did the same thing.

I ordered a new drive of similar caracteristics, just a newer version of firmware - swapped the boards - no effect, the broken drive just 'clicked' like crazy with a new board (baad idea, but I didn't expect that), the new one with the old board sat around doing nothing, spun up fine, but that was it. When swapping the boards back, it was same as before, new drive worked (still works), old one doesn't.
Tried cleaning the contact, different PC's - nothing

Does anyone have any idea what to do next ?
VoodooPL - you had a similar issue ? Could you fix the drive if I mail it to you ?

TLDR;
Hdd spins, but cannot access
Bios reports 0MB / 0LBA
SMART and Surface checks previous day were flawless

microsoftengineer wrote:if your Heads also Bad it shows same error.....

For bad heads the hard drive must be clicking right?

I'm saying because i have same problem but hard drive it's clicking and don't let me enter Diag mode.

Spildit wrote:
gacpac wrote:
microsoftengineer wrote:if your Heads also Bad it shows same error.....

For bad heads the hard drive must be clicking right?

I'm saying because i have same problem but hard drive it's clicking and don't let me enter Diag mode.

Then either heads are gone or the ROM on the PCB is damaged or not native.

on F3 arch if you loose ROM or if you use a ROM that it's not of the own drive you will get just clicking as well.

When i do Ctrl + Z i can get Diag Mode for a second and then the error continue like

Rst 0x08M
RW cmd 0002 req = 89 3E 00 00 17 02 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121

RW Err = C3160084

RW cmd 0002 req = 89 3E 00 00 01 00 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121

RW Err = 43110081

RW cmd 0002 req = 75 5F 02 00 17 02 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121

RW Err = 43110081

RW cmd 0002 req = 75 5F 02 00 01 00 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121

RW Err = 43110081

I know that the PCB it's native so i have still another choice. Thanks for the help

Spildit wrote:I would try to replace heads.

Exactly what i was thinking.

Thanks really for the help

Momentus 5400.6 - 0MB problem - solution don't work

Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work

Re: Momentus 5400.6 - 0MB problem - solution don't work