At the start of August I updated to 7.7 on PC3000 Portable 3. Since then a fault has developed on Port 0 for SATA devices. When powering on a SATA device everything is normal, until a 'hard reset' is used.

When 'hard reset' is used all lights on the status register change to the faded colour. The same as if when you power on the port and no device is physically connected. The only method to get PC3000 to recognise the device again is to close all PC3000 software and power off PC3000 Portable 3 at the mains plug, then power on again and relaunch the software.

All, NVMe function on Port 0 still works normally.

Whilst I can't be 100% sure this fault did not exist before 7.7 update, I am fairly certain it did not.

Has anyone else had a similar fault, either before or after 7.7 update?

Thanks,
John

_________________
CDR - Manchester Data Recovery Services
0161 408 4857
http://www.cheadledatarecovery.co.uk/

Added information:

* Downgrading back to 7.6 and the same fault is still observed.
* Using the "PC-3000 Controller Reset (F6)" button also causes the SATA disk to disconnect and show a blank status register as if no disk is attached.

_________________
CDR - Manchester Data Recovery Services
0161 408 4857
http://www.cheadledatarecovery.co.uk/

Hello, same problem at my pc3000. After update Port0 ist not working. I wrote Roman from AceLab and he wrote me i should try downgrade. But still after downgrade ist Port0 with issues. As no drive is connectet. Also on Port2 sometimes same issue Im really angry now. I will contact him again.

I'm getting this issue at this moment, are you guys running windows 11 at the latest version?

_________________
Slim Farza

Arobas Uldry Tunis
I.T. support and data recovery.

http://tunis.ausarl.ch

So I did test port 0, with sata, m.2 AHCI and NVMe, in stand alone mode it works just fine and tried on my second computer and same result it works. But on my laptop port 0 used to work just fine and then it stopped. no updates were installed on windows.

_________________
Slim Farza

Arobas Uldry Tunis
I.T. support and data recovery.

http://tunis.ausarl.ch