Acelab's Registered Forum

[book14]

Compare to this two forums.
I think I can get more friends here. And the ACE's forum is not as active as here of course. I can also get a lot of knowledge here.

But with the TS of ACE lab, I grow up quickly. They share their experience and teach me how to use their products "correctly". I talk to their members almost five days a week by MSN. I get the answer quickly (Even a unrecoverable case , but at least I don't have to try too much ).
I am grateful to their help.

[dobrevjetser]

I must say i am quite satisfied with the TS from Ace.
They respond quickly and give (most of the time) good suggestions/answers.
Sometimes they do not respond, but i can imagine i'm not the only one nagging them

Overall, I'm glad this service exists.

Dobre

[ACE team]

Dear Friends,

At first thank you for spending your time and efforts to write your opinions. Every data recovery professional is very busy, so devoting part of their valuable time to this discussion is appreciated.

they have is a dead concentration on creating and updating the products, rather than supporting it.

Updating the product means the most important support because it allows the customers to solve those cases that no one among their rivals can do. The new features can bring the customers much more money.
Our company creates the new unique technology with detailed descriptions how to use it, so thousands of happy customers can apply it in their business.

At the same time, we develop our Technical Support department, so that it would be easier and user-friendly for our customers to apply PC-3000 technology.

Technical Support for PC-3000 is the same project as PC-3000 itself. It demands also a great deal of efforts, time and costs. Believe us, we take maximum possible efforts to create the Service that meets the understanding and vision for each of thousands of our customers.

All your requests will be taken into consideration, thus it will help to develop Technical Service project more and more .

We are not against to communicate with our users in another resources, but sending all these requests to us directly by e-mail, online, or in our forum will save your time and you will get quicker feedback.

Sorry if we have not now replied exactly each customer's request here, we'll make our best to further develop and enhance our Technical Support service taking into account your wishes as far as we can..

So I get back to my job

Thank you,
ACE Lab team

[Doomer]

Sorry if we have not now replied exactly each customer's request here, we'll make our best to further develop and enhance our Technical Support service taking into account your wishes as far as we can..

Please post here when your TS is mature enough people would try to believe you again I guess
I have a strong feeling AceLab considering bug reports as something they were given by default not even trying to appreciate them but in many cases ignoring them or even punishing providers of bug reports for importunity (this especially thrives on Russian AceLab forum and email conference) . This AceLab's relaxation obviously happens because of lack in competition and I don't see it is going to change soon.

[einstein9]

sorry to tell but i disagree with you

during the last few weeks i saw my self some kind of improvement really
am not joking it is the truth at least with me i saw the difference

and i really hope that they do better and better

[Clusterox]

I have a strong feeling AceLab considering bug reports as something they were given by default not even trying to appreciate them but in many cases ignoring them or even punishing providers of bug reports for importunity

Then what would you call SD? The seem to be happily married forever with their bugs

[Doomer]

sorry to tell but i disagree with you

during the last few weeks i saw my self some kind of improvement really
am not joking it is the truth at least with me i saw the difference

and i really hope that they do better and better

Let's hope together

[Doomer]

Then what would you call SD?

I'm not investing money in BS...I mean SD

[crecomp]

I for one am not a big fan of Ace Ts support, as I find that can wait hours for support to a question which with the time difference is really annoying.
That said Ace develops a fantastic tool and let's all be realistic and truthful if this tool was not available many of us would not be in this field as we would not go out and develop our own tools
As for the pricing of the ts updates like anything else in life no one is asking us to buy the support, if you feel it is useful and you can justify the money buy it, otherwise really stop complaining, Ace is not separating the kind of support we can buy.
We are doing data recovery as we have made a commitment to put the time in to study and teach ourselves this filed, the investment to get started with a fully operational lab is expensive so the cost of support is another small yearly add on that needs to be factored in to running a business just like insurance and other business expenses.