Guys,

I sometimes wonder the Acelab's own forum is not as active as even this (or some other) communities. Especially, when it comes to the "UG" forum of this board, it seems to be way more better than Acelab's itself. Also, Roustam and party also seem to get less time to answer every specific queries there nowdays.

So may question is, do you feel that this board is somehow better than Ace's itself?

_________________
Bitlevel Data Recovery

i guess by going through questions/answers here u will know which one is better
no comments

_________________
Kuwait Data Recovery - UNIX GTC
The only reason for time is so that everything doesn't happen at once. By: Albert Einstein

Acelabs board is only slightly better if you have their infamous Techsupport contract. And until anything miraculous comes out of Acelab I am not paying for it.


So the answer is NO for both forums regarding pure technical info. This forum (Hddguru)is busy that is a good point and people do help each other out. Acelabs forum seems boring and mundane and closing parts of it if you don't have techsupport is annoying.

_________________
All went well until I plugged the drive in.

Hello Friends,

Recently some similar requests appear about it, so we decided to comment.

Our company's aim is that all users of PC-3000 products feel satisfied. And we are taking different measures for it. One of it is Technical Support service that includes among many other things forum as well. Forums are created to let users communicate with each other.

As you know, data recovery often demands urgent help, that's why our technical support engineers mostly use Skype, MSN, direct e-mail for helping our customers. It's almost always necessary to ask additional questions about a case or send some reports or screenshots.
Forum is sometimes not such quick and comfortable way, and many users can agree with it. However, it's very useful to provide information about new features and methods that were added to PC-3000 products, and for users to chat with each other in general. There are also another places where our users can communicate with each other and it is quite natural fact.


ACE Laboratory forum is not a place to make fun Its main aim is to provide information about our equipment and services we provide. Anyway, we'll surely take into account your opinions.


As for we will highly appreciate if you e-mail us what exactly discourages you about ACE Lab Technical Support Service, and we'll gladly try to meet your requirements. There are a lot of satisfied customers of it at the moment, and we need to know what should we do else to increase the level of Technical Support.

Many Thanks,
ACE Lab team

Well.... Why not have two levels of support?

1: 1 Year Contract For Updates Only (Economy option for Guru's)
2: 1 Year Contract Update + Technical Support + Access to AceForum (For the rest who need your help)

I for one never need "Technical" support just the updates ;o) And if I do contact tech support it's to report a bug or I have had way too much Baltika the night before !!!

_________________
All went well until I plugged the drive in.

I agree with Guru. I for one do not want to pay for a year of TS and forum. I would rather just pay an economy price for updates when needed for my tool. I did not have a wonderful time with TS in the beginning, the forum is useless in less you have been one of your famous supports for a lifetime on this one. Skype, MSN and email are a waste of time cause nothing is answered. Plus if you do find TS what do they say. Send Screen shot or terminal log to us and we will get back to you. When? I for one have a lot of I will get back to you never answered to me. Cases and problems were solved by other means on this one. So personally I am not willing to pay again for a TS that does not answer to me. BTW one time they gave me an economy price of 450 Euro for 6 months. This made me on this one. Half price for half year and they still wanted to say that I could have TS and forum on it. I asked only to pay for updates and for some reason I think they do not hear well on this one at all. Maybe translator is not working so good for them at the time or they chose not to read what you write and say to them at all.

How many updates came out this year? I know I got notification on two I can think of now here. Not sure if a third one came out or not on this one. For one or two updates a year to me 900 euro is a lot for asking on this one. If we can pick and chose our update say for around 100 to 150 euro each this one might be a lot more interesting for us on this one.

_________________
Iorana Haraharaini

In an earlier thread you stated that a data recovery company invests $500K in capital equipment, so Ace Lab's asking price of 900 Euro would seem like a drop in the ocean. AIUI, the going rate for removing a HPA is $890, and for removing a shorted diode is $1400. That's one year's worth of research and development in exchange for 10 minutes of your labour.

Who do you think you are to judge others and what they have to say. You are so quick for a come back on all posts here on this forum and "YOU ARE NOT A DR GUY". Where do you get your information from. All the forum you are a member of on the net which is all of them. Frank you are TARAVANA........... If you want to know what this means search on Internet is it Tahitian I will give you a clue on this one. You have no idea how long it takes to do a job and how to charge for one. You cry it cost 890 dollars to remove a HPA. HPA can easily be removed with MHDD in a mater of a few min and you know this one for sure. Wow I should be rich now charging this type of money for HPA issues. Too bad reality is not here and this is a dream for you. I feel like you have spent too much time on the internet and reality is far beyond your scope of knowledge now. You feel that everyone who does DR work is one rich person who charges a ransom to get back the data on poor peoples drive. Here on the islands I do this for work and also to assist others who lose their data. I am not in this business to hold their hard drive and data for ransom just to gain money in my pocket. Get a life Frank.

Frank you are everywhere. http://www.google.com/#hl=en&source=hp& ... f9c0f1c536 Just a small search can find you with your hand in the pie and cake of everyone else.

If you do not do recovery work and do not deal with the problems that we deal with how can you judge other. I feel that you had a problem one time with one of your drives and have taken it personally against all who do this work.

Now you are the TVS knight in Shinning PCB armor who has come to this forum to rain guilt on others who do this job for a living.

You are not a person to judge others and comment on everything that they say. I do not run behind all your stupid post of copy and paste and say what you are. I do not follow you around to all the forums you visit on the net and are members of them. You feel it is your civil duty to help and assist each person who post on all forums on the Internet. Find do so but leave this alone. If you are not in DR, you do not understand ACE, you have no dealing with them. Then BUTT out of this one. Stop trolling.

_________________
Iorana Haraharaini

Every job takes only a minute, with the proper tools, equipment, and knowhow, at least according to the loudest member of this forum. Furthermore, one of the prices I have mentioned is an actual example of a quote by one of your own colleagues.

And lastly, see http://en.wikipedia.org/wiki/Host_protected_area. That's HPA, not HDA. I would hope that you understand the difference.

Anyway, apology accepted. I may retetract it, though, once I find out what a Taravana is.

Guys would you stop BSing already?
Why you need to come back to the same shit in every topic?

It is clear as day that fzabkar likes what he's doing and he believes he's doing right thing and he's not going to stop what he's doing, so just stop convincing him. And as far as I see there are happy people who liked his help. Also there are people who weren't able to get things solved by his advice, because he doesn't know everything and unlikely going to improve his knowledge by a lot in nearest future. He also mentioned several times that he's not a Data Recovery person.

If you guys are DR persons then act like ones. Suggesting removing/replacing TVS diodes is not a Data Recovery, DR is a service. Service guys do not assume that client knows how to solder or WTF the TVS diodes are or what adaptives info in flash are etc., real DR guys offer help to clients and recover their data in exchange DR guys get paid for the job.
If a person is not willing to pay for DR IT IS NOT YOUR CLIENT - deal with it and forget it, move on. If such a person want to try DIY it's his/her right. They screw up and now they want DR? - excellent - just make fair price for messed up drives and offer your service, be civilized for crying out loud!

fzabkar, stop picking on people, if you saying you are not a DR person (which you are) then stop assuming you know what DR service is. It's just unbelievable, you almost in each thread trying to cavil at every word. Some guys don't like you - deal with it you will not convince them differently

_________________
SAN, NAS, RAID, Server, and HDD Data Recovery.

this forum, at this moment, really sucks, i belive that goes against us, DR people, lot of things posted here feeds the really really wrong thought that DR people is reach, they charge theire jobs with no backround sence, with no more justification than the meaning of one word ... expensive. People who say and think that kind of things, are just ignorants, they dont know nothing, is really easy to read a forum and learn how to fix 7200.11 bsy state, but is not easy, in fact is really complex and hard to discover how to do that by your self, learn by our selfs what the hell means every command, and this is just a small thing in the data recovey world. Is really hard to do what acelab does, first of all, understund from a to z a complex technology, the operations of hdds, one of the most closed industries in the world, in second place, acelab developed a technology to manage and deal with almost everithing concerning to that closed industrie products (hdds)....WTF, that have to cost something, and im afraid that is not cheap. THE KNOWLEDGE IS EXPENSIVE
Why we dont seee forums where people says a surgery is to expensive, anyone can help me with a DIY solution? because there is no DIY solution, Why we dont see people in forums wishing to mount a bio lab with 2 bucks? because that cannot be donne. Gentelmen, the acces to a vanguard technology was, is, and will be expensive, and it will be in taht way allways. Im really tierd of people talking allways about the tools are expensive, the charge rates ar expensive, bla bla bla, and its true, but for christ sick, The knowledge is MORE expensive....i really want, i really wish a DR forum for DR people, to share experiences, knowledge and whatever beetween mates, people that understund what we are saying and doing, that will be a goal, we have a lot of forums in the net, where "pc techs" says change the pcb, then freeze it for 2 hours and youll recover your data. Unfortunately the only two ways to be part of a decent data recovery forum are: paying to acelab, or speak and read russian.

"Unfortunately the only two ways to be part of a decent data recovery forum are: paying to acelab, or speak and read russian."

Not true.

"Why we dont seee forums where people says a surgery is to expensive, anyone can help me with a DIY solution? because there is no DIY solution, Why we dont see people in forums wishing to mount a bio lab with 2 bucks? "

Beacuse too much people are on the dole, are dropouts, are spoiled kids with internet access paid by mom and dad and have too much time in their hands, or have a sick concept of life obtained by putting on a mixer anarchy, instant communism, consumer rights bullshit and rage against the minority of people who dominate the technology while they have to deal with it.
As it is impossible to bleach the gene pool from all this without being racist or something worse, let the natural selection do its own job, the manufacturers their and us, our
It is also a matter of fact that when people have serious health problems either they go to charlatans or they want the best of the best and whine if someone else doesn't care for them (hey ! I am a human being! I DESERVE it) while when IRS or the equivalent ask for taxes.... yes, that is. I see a strange analogy with data recovery....

Think of DIY as First Aid. You don't need a surgeon to cut your nails, neither do you need a DR pro to cut your TVS diode.

Furthermore, people can see the full gory details of open chest surgery on their TV sets, but I've yet to see a disclaimer that cautions people against trying it at home.

However, I have seen Monty Python's "How to Take Your Appendix Out on the Piccadilly Line":
http://www.alycewilson.com/python/subway.jpg

Here are real DIY surgeries:
http://listverse.com/2008/12/09/top-10- ... surgeries/

As always, I reflect on any criticism of my behaviour. However, in order to be truly objective, you need to take into account the perceptions and criticisms by newcomers who are unaware of the "dynamics" of HDD Guru. Invariably these visitors leave with a very low opinion. In fact some have likened this forum to a pack of vultures.

As for me, I received the same treatment, and I have even been abused (for daring to exceed my lowly station and presume to offer help to a "guru"), so it is your colleagues who have set the standards and who have laid down the rules of engagement. Unlike Jesus, I don't believe in turning the other cheek. I don't "pick on" people, I only react to them picking on me, and on others.

As for poehere, she has steadfastly campaigned to undermine me. I can brush off her snide "TVS Knight" ridicule, but I find her statement that someone "franked" his drive to be particularly offensive. In fact I recall how her colleagues mercilessly ridiculed a visitor who failed in a DIY attempt. As it turned out, he had done nothing to exacerbate the initial fault, nor had I. I will provide more detail in the appropriate thread.

So, in response to poehere's disparaging remark, I chose to respond in like fashion, using the same word. I have no doubt she understood my motivation. Furthermore, I find the complaints about pricing to be hyprocritical. In fact, I find it particularly offensive how certain members patronisingly and condescending advise visitors to keep adding coins to their money jars until such time as they have accumulated enough cash to pay for professional services. Perhaps these cash strapped "gurus" should have their own Ace Labs piggy banks.

As for enjoying what I do, yes I enjoy helping people and exercising my brain at the same time, but I don't enjoy conflict, unless it is to humble an arrogant antagonist. For me, posting to HDD Guru feels like going into battle, especially so now, as I have the feeling, from your latest post, that the DR community sees me as some kind of threat. In fact I have been contacted by one DR person who expressed this absurd sentiment early on. While her PM was cordial, I found the implications morally repulsive.

As for dealing with peoples' dislike for me, how do I deal with an individual who appears to hate me simply because I want to help the same people that he wants to "take under his wing"? And how do I deal with someone who abuses me for helping him?

As for my own credentials, I'm not a DR guy now, but that does not mean that I am a complete stranger to data recovery. In fact I was recovering data on Data General clones years before many of your colleagues even heard of computers. I didn't have any special tools, or special software, or any documentation other than the help that was available from the command line. Furthermore, the OS was a proprietary one. Nevertheless I worked out the structure of its FMINFO sector in a few hours, and had a dead machine booting with all data intact. On other occasions, I rebuilt the root directory after the customer had mistakenly initialised his file system. I did this by writing a 30-word, DG Nova, machine language program that scanned the drive for sectors corresponding to the second level of the tree. Each level 2 entry had a backward link to the root. I used these links to reconstruct the root by hand, byte by byte. I also worked out how to make additional free space available on non-booting volumes by disabling hidden system areas and zeroing their respective entries in the Cluster Allocation Table. On still another occasion I recovered a corrupted sector by hot-swapping two disc packs, and Halt/Continuing the CPU in between. None of this was documented. BTW, the only machine language reference I had was a single DG page with a listing of all the commands and op codes.

I apologise if the above appears self indulgent, but I want it to be clear that I'm not just a TVS jockey. I should also say that I repaired those same drives to component level, on-site, but I don't consider that to be data recovery.

There are many data recovery companies and engineers who take pride in their work. I for one enjoy recovering family pictures, births and marriages. All data recovery companies cannot be tared with the same brush, that is my only annoyance.


I charge a fixed price, sometimes you win sometimes you lose

_________________
All went well until I plugged the drive in.

The whole thing is going off topic and exaggerating a bit, isn't it ?

i guess that i know who you are really, since that am really clear with all of you at ACELab, u know my nickname here and also in ur forum, i explained to you many times about the problem of deleting users from the forum and how this effects old posts, you have many posts which cannot be opened + i ask you a question and you answer the day after tomorrow.

Really, you know me as i was clear like Crystal, i asked you for Training and you said not ready now in English, i asked stupid Questions on the begining but no one was there to answer or have the time, ooh i forgot, i sent you a Picture on MSN for the WD10TMVV HDD and till this moment you never replied.

I emailed you 7 questions, you Answered 5 only

I told you AM READY TO PAY SOMEONE AT THAT TIME TO DEDICATE SOME TIME FOR MY INIT. QUESTION BUT ALL ARE PROMISES

Finally, here, i met few good friends who are helping me for FREE even with some cases that i got, and now at least i know how to operate the PC3000 without your help. i might buy another pc-3000 but will never ever pay for your support really because i prefer to pay someone here on this forum rather than you.

Add it to your record and am sorry for telling you this ..
thnx

_________________
Kuwait Data Recovery - UNIX GTC
The only reason for time is so that everything doesn't happen at once. By: Albert Einstein

Ouch !

i forgot to mention something here also because it makes me feel better,

I met someone here from this forum and i went to 1 week training on pc3k and also pcb repair it was really the best and also i got what i wanted to know from the gentleman + he gave me few tips to start from

which am doing now, before this trip i did not understand the pc3k , but now really and no joke am getting the 2nd. pc3k soon from Acelab + some other.

and this all goes to the Man who gave me some time from his spare + made few $$$ from the time/training

i really wish him a good luck and all the rest of you guys who helped me here
:>

_________________
Kuwait Data Recovery - UNIX GTC
The only reason for time is so that everything doesn't happen at once. By: Albert Einstein

I know this to be true. Oh so very true with ACE. When I first got the UDMA + DE I had nothing but PCI fatal errors on my UDMA card. It would lock up all the time and was not useable at all. I tried over and over again with ACE to get this problem fixed. I have countless number of emails sent off to them and none answered back to me. I finally got one answer from them on the problem and I had a great laugh on this one. There response to me was "to try doing a hot swap." Wow the card is locked up and can not work and the sytem has to be shut down and rebooted and the card reset in the PCI slot. Well to cut it short after countless hours of wasted time, changing OS from French to English. I finally started to see what the specs were on the PCI ports of the MB I was using. I found different MB that had different specs on them. Finally I found one that worked with this card. No thanks to ACE and their TS support at all. I know this is not normal but considering I live on an island and supplies are hard to get and limited it is hard to get some material that will work the first time with this board. To import here is outragous and takes a lot of time and custom charges will kill you here on the islands.

I have here countless email messages to them. I too had a terminal card that never worked from the beginning on this one. I sent to them time and time again an email about this one. They refused to answer back and ignore this email from me. Finally now the 3 months warrenty is expired on the terminal card. So now guess what ACE is there to answer my email. Now it is pay me again for a new card and we will send you one. What they do not tell you in the beginning on this one is that all their adaptors come with only a 3 month warranty on them. The card is the only thing that has a year warrenty on it. In their contact to you nothing is laid out except that for first year you have full TS, warrenty on the tools for defects, forum, and updates. Nothing is ever clear to you that after this time you are asked for 900 euro to continue on using this tool.

To me the 900 euro would be fine to pay if you got what you are paying for. But to get the support you get from them in the first year you own this tool is not worth paying for again from them. I have here tons of email messages. One time I finally got through to them on MSN and they asked me to run some structure tests and send to them. Well guess what they still have them and long ago the drive is fixed and gone from here but the answer from them never came to me on this one.

One answer to me was they have a lot of loyal supporters. Yes people need updates and need the latest drive added to the program. So OC they are loyal to pay for this one. The progam that was sent to me with my card was so bad you could not even use it. Finally after posting here I find out that my progam is full of non translated Russan and that is why the garbage is showing up on my progam and can not read the fields on this one. Finally after this ACE sent to me in my update box the right progam for me to use with my board. This was a improvement on this one but still they can not get it right and still you have areas in this program that are not translated. Even in the newer updates they still have non translated areas in their progam.

I agree with einstein their TS stinks and it is not worth paying them for this one. I would rather just pay for program updates and go on with my work. But to them this one is not possible. So as it goes until they change their policys and allow us to pay for the updates when we need them then it is not worth paying them the money for TS and forum usage just to get one or two updates per year from them on this one.

_________________
Iorana Haraharaini