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VoodooPL
 Post subject: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: March 12th, 2011, 7:07 
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Joined: May 11th, 2010, 9:03
Posts: 54
Location: Poland
Hello,

Today I've encountered following problem with Seagate Momentus 5400.6, after powering on it was recognized and DRD, DSC leds appeared.
After opening utility, the capacity was ( )MB, so I tried to use the solution, but without good result, You can see the attachment.
Tried also to read response from terminal, it showed only:

Rst 0x08M

After trying to regenerate translator, it failed, but terminal showed a few responses:
LED:000000CC FAddr:00237EC5

Would You please provide advices, how to solve this problem and what do You think the problem is related to?
Swapping the heads could solve the problem ?

By the way, I have successfully done HDD resources backup.

Thanks for answers folks!


Attachments:
5400-6.jpg
5400-6.jpg [ 100.53 KiB | Viewed 12881 times ]
5400-6-2.jpg
5400-6-2.jpg [ 161.74 KiB | Viewed 12881 times ]
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microsoftengineer
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: March 12th, 2011, 7:18 
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Joined: January 4th, 2010, 5:12
Posts: 215
Location: Dubai U.A.E
if your Heads also Bad it shows same error.....
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einstein9
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: March 12th, 2011, 7:26 
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Joined: May 13th, 2010, 11:17
Posts: 2776
Location: Kuwait
microsoftengineer wrote:
if your Heads also Bad it shows same error.....



this is a 0 LBA & might be also 000000CC as well

no heads issue related to it.

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VoodooPL
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: March 12th, 2011, 7:41 
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Joined: May 11th, 2010, 9:03
Posts: 54
Location: Poland
Ace provided a ready to use solution with instructions which might fix the problem.
I used the solution (You can see it on 2nd picture above) but it was terminated by an error.

In the past, I've successfully repaired a few 7200.11 where it was similar problem, but according to Momentus 5400.6 it's my first case with this family and want to be sure, what next steps shall I perform to repair the drive.

Thanks in advance for advices and hints.
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VoodooPL
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: March 14th, 2011, 11:59 
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Joined: May 11th, 2010, 9:03
Posts: 54
Location: Poland
According to clayron's instructions from:
seagate-st9500325as-5400-t15155.html#p99337

I'm sending the log to forum, so maybe somebody will give me a hint how to solve the problem.

Code:
Rst 0x08M
RW cmd 002F req = 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 00 00 A0 E1
            opts = 00000000

RW Err = 84150180

ASCII Diag mode

F3 T>/2

F3 2>Z

Spin Down Complete
Elapsed Time 0.140 msecs
F3 2>
ATA  15 Cmds
Ts(ms)     dT(ms)   Op Cnt  LBA
         0 99999999 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000

RW  32 Cmds
Ts(ms)     dT(ms)   xT(ms)  Type Option Mode  St EC       Info
4294967295 99999999        0 FF  FFFFFFFF FFFFFFFF FF EFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
       713      714    13943 2F  000000 000000 2 84150180 SPN_UP NORMAL
     14650    13937 99999999 2F  000000 000000 FF FFFFFFFF SPN_UP NORMAL
     14673       23        4 1B  000000 000000 1 00000080 MEM_DBG
     14677        4        0 03  000000 000000 1 00000080 RD_CHNL
     14678        1     2870 30  000000 000000 1 00000080 SPN_DN NORMAL
     90319    75641        0 27  000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
                                                          012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90320        1        0 27  000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
                                                          012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90320        0        0 27  000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0
                                                          AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90321        1        0 30  000000 000000 1 00000080 SPN_DN NORMAL U

Spin Up Complete
Elapsed Time 1.225 secs
F3 2>
ATA  15 Cmds
Ts(ms)     dT(ms)   Op Cnt  LBA
         0 99999999 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000

RW  32 Cmds
Ts(ms)     dT(ms)   xT(ms)  Type Option Mode  St EC       Info
4294967295 99999999        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
       713      714    13943 2F  000000 000000 2 84150180 SPN_UP NORMAL
     14650    13937 99999999 2F  000000 000000 FF FFFFFFFF SPN_UP NORMAL
     14673       23        4 1B  000000 000000 1 00000080 MEM_DBG
     14677        4        0 03  000000 000000 1 00000080 RD_CHNL
     14678        1     2870 30  000000 000000 1 00000080 SPN_DN NORMAL
     90319    75641        0 27  000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
                                                          012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90320        1        0 27  000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
                                                          012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90320        0        0 27  000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0
                                                          AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90321        1        0 30  000000 000000 1 00000080 SPN_DN NORMAL
    146539    56218     1226 2F  000000 000000 1 00000080 SPN_UP NORMAL
    147766     1227       19 00  002014 000000 1 00000080 SEEK USR TRK CH 000000.0 /T

F3 T>V4
Reassigned Sectors List
Original     New    log log   log     phy     phy
    LBA      PBA    cyl  hd  sctr zn  cyl hd  sctr     SFI

         Alt   Pending  Total    Alted  Total
       Entries Entries Entries    Alts   Alts
Head 0              0
Head 1              0
Total        0      0       0        0      0
Total Alt Removals:    0
Checksum = 0000

F3 T>
ATA  15 Cmds
Ts(ms)     dT(ms)   Op Cnt  LBA
         0 99999999 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000
         0        0 00 0000 000000000000

RW  32 Cmds
Ts(ms)     dT(ms)   xT(ms)  Type Option Mode  St EC       Info
4294967295 99999999        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295        0        0 FF  FFFFFFFF FFFFFFFF FF FFFFFFFF
       713      714    13943 2F  000000 000000 2 84150180 SPN_UP NORMAL
     14650    13937 99999999 2F  000000 000000 FF FFFFFFFF SPN_UP NORMAL
     14673       23        4 1B  000000 000000 1 00000080 MEM_DBG
     14677        4        0 03  000000 000000 1 00000080 RD_CHNL
     14678        1     2870 30  000000 000000 1 00000080 SPN_DN NORMAL
     90319    75641        0 27  000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
                                                          012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90320        1        0 27  000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
                                                          012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90320        0        0 27  000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0
                                                          AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
     90321        1        0 30  000000 000000 1 00000080 SPN_DN NORMAL
    146539    56218     1226 2F  000000 000000 1 00000080 SPN_UP NORMAL
    147766     1227       19 00  002014 000000 1 00000080 SEEK USR TRK CH 000000.0
    170941    23175       28 02  001121 000000 1 00000080 XFR RD SYS LBA B 00007E5D L 00000180 BO 000000 BES 003C000.0047FFF.003C000
    170970       29       14 02  001121 000000 1 00000080 XFR RD SYS LBA B 00007FDD L 00000100 BO 000000 BES 0048000.004FFFF.0048000
    170984       14        1 27  001121 000000 1 00000080 SND_SRV 516F 0000 0000 0000 0000 0000 0000 0000 0001 01FF 00D0
                                                          0000 0000 0001 CBA5 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000


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Doomer
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: March 14th, 2011, 12:06 
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Joined: September 29th, 2005, 12:02
Posts: 3558
Location: Chicago
VoodooPL wrote:
By the way, I have successfully done HDD resources backup.

It is not heads then
Probably some read errors in SA
Read all SA tracks in check what's bad

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VoodooPL
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: March 14th, 2011, 17:03 
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Joined: May 11th, 2010, 9:03
Posts: 54
Location: Poland
After performing steps in terminal described above, what I did next is reading CP's and SA modules (all of them were read without errors) then I performed translator regeneration and it solved the problem.

The weird thing is that during first attempt of regenerating translator it finished with an error.
Whatever, the disk works fine and the case is closed.

Thanks for all answers guys!
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AzureSky
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: April 18th, 2012, 21:26 
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Joined: April 18th, 2012, 21:00
Posts: 9
Location: Slovenia
I am having a similar issue with momentus 5400 drive - 500GB

It was about one year ago that hdd died. Its operating space was a laptop that didn't get moved around much, mostly sitting on the desk the whole time. The laptop's carton box with which it came had some crash/compression damage, but internals were all ok and laptop worked for about 2 months just fine.

A day before HDD died I ran a surface check on it and it showed 0 damaged sectors and 0 replaced sectors, so I proceeded with copying everything I had to it and nuked original HDD's (BIIIG Mistake) - that was about 300GB of data. Perhaps it got overheated from writing so much? I was just planning to order external backup HDD's in the end of the week and just wanted to make everything ready so I can back it up nicely.
I went to the shop to buy some food and by the time I came back - laptop - blue-screened. ~0.5h
No clicks, HDD was still spinning.
I rebooted laptop and bios said HDD has 0 MB capacity (0 LBA also?)
In other PC's it did the same thing.

I ordered a new drive of similar caracteristics, just a newer version of firmware - swapped the boards - no effect, the broken drive just 'clicked' like crazy with a new board (baad idea, but I didn't expect that), the new one with the old board sat around doing nothing, spun up fine, but that was it. When swapping the boards back, it was same as before, new drive worked (still works), old one doesn't.
Tried cleaning the contact, different PC's - nothing

Does anyone have any idea what to do next ?
VoodooPL - you had a similar issue ? Could you fix the drive if I mail it to you ?

TLDR;
Hdd spins, but cannot access
Bios reports 0MB / 0LBA
SMART and Surface checks previous day were flawless
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gacpac
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: May 24th, 2014, 10:21 
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Joined: July 22nd, 2013, 13:04
Posts: 71
Location: US
microsoftengineer wrote:
if your Heads also Bad it shows same error.....


For bad heads the hard drive must be clicking right?

I'm saying because i have same problem but hard drive it's clicking and don't let me enter Diag mode.
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Spildit
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: May 24th, 2014, 10:25 
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Joined: December 19th, 2006, 8:49
Posts: 11038
Location: Portugal
gacpac wrote:
microsoftengineer wrote:
if your Heads also Bad it shows same error.....


For bad heads the hard drive must be clicking right?

I'm saying because i have same problem but hard drive it's clicking and don't let me enter Diag mode.


Then either heads are gone or the ROM on the PCB is damaged or not native.

on F3 arch if you loose ROM or if you use a ROM that it's not of the own drive you will get just clicking as well.

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gacpac
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: May 24th, 2014, 10:39 
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Joined: July 22nd, 2013, 13:04
Posts: 71
Location: US
Spildit wrote:
gacpac wrote:
microsoftengineer wrote:
if your Heads also Bad it shows same error.....


For bad heads the hard drive must be clicking right?

I'm saying because i have same problem but hard drive it's clicking and don't let me enter Diag mode.


Then either heads are gone or the ROM on the PCB is damaged or not native.

on F3 arch if you loose ROM or if you use a ROM that it's not of the own drive you will get just clicking as well.



When i do Ctrl + Z i can get Diag Mode for a second and then the error continue like

Rst 0x08M
RW cmd 0002 req = 89 3E 00 00 17 02 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121

RW Err = C3160084

RW cmd 0002 req = 89 3E 00 00 01 00 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121

RW Err = 43110081

RW cmd 0002 req = 75 5F 02 00 17 02 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121

RW Err = 43110081

RW cmd 0002 req = 75 5F 02 00 01 00 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121

RW Err = 43110081


I know that the PCB it's native so i have still another choice. Thanks for the help
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Spildit
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: May 24th, 2014, 10:54 
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Joined: December 19th, 2006, 8:49
Posts: 11038
Location: Portugal
I would try to replace heads.

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gacpac
 Post subject: Re: Momentus 5400.6 - 0MB problem - solution don't work
PostPosted: May 24th, 2014, 11:06 
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Joined: July 22nd, 2013, 13:04
Posts: 71
Location: US
Spildit wrote:
I would try to replace heads.


Exactly what i was thinking.

Thanks really for the help
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