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Momentus 5400.6 - 0MB problem - solution don't work
Posted: March 12th, 2011, 7:07
by VoodooPL
Hello,
Today I've encountered following problem with Seagate Momentus 5400.6, after powering on it was recognized and DRD, DSC leds appeared.
After opening utility, the capacity was ( )MB, so I tried to use the solution, but without good result, You can see the attachment.
Tried also to read response from terminal, it showed only:
Rst 0x08M
After trying to regenerate translator, it failed, but terminal showed a few responses:
LED:000000CC FAddr:00237EC5
Would You please provide advices, how to solve this problem and what do You think the problem is related to?
Swapping the heads could solve the problem ?
By the way, I have successfully done HDD resources backup.
Thanks for answers folks!
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: March 12th, 2011, 7:18
by microsoftengineer
if your Heads also Bad it shows same error.....
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: March 12th, 2011, 7:26
by einstein9
microsoftengineer wrote:if your Heads also Bad it shows same error.....
this is a 0 LBA & might be also 000000CC as well
no heads issue related to it.
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: March 12th, 2011, 7:41
by VoodooPL
Ace provided a ready to use solution with instructions which might fix the problem.
I used the solution (You can see it on 2nd picture above) but it was terminated by an error.
In the past, I've successfully repaired a few 7200.11 where it was similar problem, but according to Momentus 5400.6 it's my first case with this family and want to be sure, what next steps shall I perform to repair the drive.
Thanks in advance for advices and hints.
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: March 14th, 2011, 11:59
by VoodooPL
According to clayron's instructions from:
seagate-st9500325as-5400-t15155.html#p99337I'm sending the log to forum, so maybe somebody will give me a hint how to solve the problem.
- Code:
Rst 0x08M
RW cmd 002F req = 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 00 00 A0 E1
opts = 00000000
RW Err = 84150180
ASCII Diag mode
F3 T>/2
F3 2>Z
Spin Down Complete
Elapsed Time 0.140 msecs
F3 2>
ATA 15 Cmds
Ts(ms) dT(ms) Op Cnt LBA
0 99999999 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
RW 32 Cmds
Ts(ms) dT(ms) xT(ms) Type Option Mode St EC Info
4294967295 99999999 0 FF FFFFFFFF FFFFFFFF FF EFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
713 714 13943 2F 000000 000000 2 84150180 SPN_UP NORMAL
14650 13937 99999999 2F 000000 000000 FF FFFFFFFF SPN_UP NORMAL
14673 23 4 1B 000000 000000 1 00000080 MEM_DBG
14677 4 0 03 000000 000000 1 00000080 RD_CHNL
14678 1 2870 30 000000 000000 1 00000080 SPN_DN NORMAL
90319 75641 0 27 000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90320 1 0 27 000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90320 0 0 27 000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0
AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90321 1 0 30 000000 000000 1 00000080 SPN_DN NORMAL U
Spin Up Complete
Elapsed Time 1.225 secs
F3 2>
ATA 15 Cmds
Ts(ms) dT(ms) Op Cnt LBA
0 99999999 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
RW 32 Cmds
Ts(ms) dT(ms) xT(ms) Type Option Mode St EC Info
4294967295 99999999 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
713 714 13943 2F 000000 000000 2 84150180 SPN_UP NORMAL
14650 13937 99999999 2F 000000 000000 FF FFFFFFFF SPN_UP NORMAL
14673 23 4 1B 000000 000000 1 00000080 MEM_DBG
14677 4 0 03 000000 000000 1 00000080 RD_CHNL
14678 1 2870 30 000000 000000 1 00000080 SPN_DN NORMAL
90319 75641 0 27 000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90320 1 0 27 000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90320 0 0 27 000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0
AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90321 1 0 30 000000 000000 1 00000080 SPN_DN NORMAL
146539 56218 1226 2F 000000 000000 1 00000080 SPN_UP NORMAL
147766 1227 19 00 002014 000000 1 00000080 SEEK USR TRK CH 000000.0 /T
F3 T>V4
Reassigned Sectors List
Original New log log log phy phy
LBA PBA cyl hd sctr zn cyl hd sctr SFI
Alt Pending Total Alted Total
Entries Entries Entries Alts Alts
Head 0 0
Head 1 0
Total 0 0 0 0 0
Total Alt Removals: 0
Checksum = 0000
F3 T>
ATA 15 Cmds
Ts(ms) dT(ms) Op Cnt LBA
0 99999999 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
0 0 00 0000 000000000000
RW 32 Cmds
Ts(ms) dT(ms) xT(ms) Type Option Mode St EC Info
4294967295 99999999 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
4294967295 0 0 FF FFFFFFFF FFFFFFFF FF FFFFFFFF
713 714 13943 2F 000000 000000 2 84150180 SPN_UP NORMAL
14650 13937 99999999 2F 000000 000000 FF FFFFFFFF SPN_UP NORMAL
14673 23 4 1B 000000 000000 1 00000080 MEM_DBG
14677 4 0 03 000000 000000 1 00000080 RD_CHNL
14678 1 2870 30 000000 000000 1 00000080 SPN_DN NORMAL
90319 75641 0 27 000000 000000 1 00000080 SND_SRV 0501 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90320 1 0 27 000000 000000 1 00000080 SND_SRV 0106 0000 0000 0000 0000 0000 0000 0000 0001 012F 00D0
012F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90320 0 0 27 000000 000000 1 00000080 SND_SRV 0501 008F 0000 0000 0000 0000 0000 0000 0001 AD6F 00D0
AD6F 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
90321 1 0 30 000000 000000 1 00000080 SPN_DN NORMAL
146539 56218 1226 2F 000000 000000 1 00000080 SPN_UP NORMAL
147766 1227 19 00 002014 000000 1 00000080 SEEK USR TRK CH 000000.0
170941 23175 28 02 001121 000000 1 00000080 XFR RD SYS LBA B 00007E5D L 00000180 BO 000000 BES 003C000.0047FFF.003C000
170970 29 14 02 001121 000000 1 00000080 XFR RD SYS LBA B 00007FDD L 00000100 BO 000000 BES 0048000.004FFFF.0048000
170984 14 1 27 001121 000000 1 00000080 SND_SRV 516F 0000 0000 0000 0000 0000 0000 0000 0001 01FF 00D0
0000 0000 0001 CBA5 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: March 14th, 2011, 12:06
by Doomer
VoodooPL wrote:By the way, I have successfully done HDD resources backup.
It is not heads then
Probably some read errors in SA
Read all SA tracks in check what's bad
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: March 14th, 2011, 17:03
by VoodooPL
After performing steps in terminal described above, what I did next is reading CP's and SA modules (all of them were read without errors) then I performed translator regeneration and it solved the problem.
The weird thing is that during first attempt of regenerating translator it finished with an error.
Whatever, the disk works fine and the case is closed.
Thanks for all answers guys!
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: April 18th, 2012, 21:26
by AzureSky
I am having a similar issue with momentus 5400 drive - 500GB
It was about one year ago that hdd died. Its operating space was a laptop that didn't get moved around much, mostly sitting on the desk the whole time. The laptop's carton box with which it came had some crash/compression damage, but internals were all ok and laptop worked for about 2 months just fine.
A day before HDD died I ran a surface check on it and it showed 0 damaged sectors and 0 replaced sectors, so I proceeded with copying everything I had to it and nuked original HDD's (BIIIG Mistake) - that was about 300GB of data. Perhaps it got overheated from writing so much? I was just planning to order external backup HDD's in the end of the week and just wanted to make everything ready so I can back it up nicely.
I went to the shop to buy some food and by the time I came back - laptop - blue-screened. ~0.5h
No clicks, HDD was still spinning.
I rebooted laptop and bios said HDD has 0 MB capacity (0 LBA also?)
In other PC's it did the same thing.
I ordered a new drive of similar caracteristics, just a newer version of firmware - swapped the boards - no effect, the broken drive just 'clicked' like crazy with a new board (baad idea, but I didn't expect that), the new one with the old board sat around doing nothing, spun up fine, but that was it. When swapping the boards back, it was same as before, new drive worked (still works), old one doesn't.
Tried cleaning the contact, different PC's - nothing
Does anyone have any idea what to do next ?
VoodooPL - you had a similar issue ? Could you fix the drive if I mail it to you ?
TLDR;
Hdd spins, but cannot access
Bios reports 0MB / 0LBA
SMART and Surface checks previous day were flawless
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: May 24th, 2014, 10:21
by gacpac
microsoftengineer wrote:if your Heads also Bad it shows same error.....
For bad heads the hard drive must be clicking right?
I'm saying because i have same problem but hard drive it's clicking and don't let me enter Diag mode.
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: May 24th, 2014, 10:39
by gacpac
Spildit wrote:gacpac wrote:microsoftengineer wrote:if your Heads also Bad it shows same error.....
For bad heads the hard drive must be clicking right?
I'm saying because i have same problem but hard drive it's clicking and don't let me enter Diag mode.
Then either heads are gone or the ROM on the PCB is damaged or not native.
on F3 arch if you loose ROM or if you use a ROM that it's not of the own drive you will get just clicking as well.
When i do Ctrl + Z i can get Diag Mode for a second and then the error continue like
Rst 0x08M
RW cmd 0002 req = 89 3E 00 00 17 02 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121
RW Err = C3160084
RW cmd 0002 req = 89 3E 00 00 01 00 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121
RW Err = 43110081
RW cmd 0002 req = 75 5F 02 00 17 02 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121
RW Err = 43110081
RW cmd 0002 req = 75 5F 02 00 01 00 00 00 00 00 00 00 08 8C 08 00 87 97 09 00 08 8C 08 00
opts = 00001121
RW Err = 43110081
I know that the PCB it's native so i have still another choice. Thanks for the help
Re: Momentus 5400.6 - 0MB problem - solution don't work
Posted: May 24th, 2014, 11:06
by gacpac
Spildit wrote:I would try to replace heads.
Exactly what i was thinking.
Thanks really for the help