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Miss Di

Post subject: Momentus 5400.6 Busy

Posted: November 3rd, 2014, 10:42

Joined: September 5th, 2014, 9:14
Posts: 72
Location: France

Hello,

I am having similar problems with 5400.6 family drives.
Heads seem fine but the drive is always busy.

When remove PCB and connect only PCB to PC3000, PCB goes ready but when I run the utility stays on busy status. On terminal screen just have LED:000000CC FAddr:00259965
Cannot run any commands on termial screen as I cannot access Z> or T>

Any idea what could be?

Thanks

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labtech

Post subject: Re: Momentus 5400.6 Busy

Posted: November 3rd, 2014, 10:45

Joined: August 18th, 2010, 17:35
Posts: 3630
Location: Massachusetts, USA

Miss Di wrote:

problems with 5400.6 family drives.
Heads seem fine...

On this family, 90%+ of the time is the wrong assumption.

_________________
Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts

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Miss Di

Post subject: Re: Momentus 5400.6 Busy

Posted: November 3rd, 2014, 11:07

Joined: September 5th, 2014, 9:14
Posts: 72
Location: France

When I disconnect pcb from heads, but keep motor connected and power on disk, turn on terminal ^Z got the follwoing messages:

LED:000000CC FAddr:0025B323
LED:000000CC FAddr:0025B323
Rst 0x08M
Rst 0x08M
ASCII Diag mode

F3 T>
ASCII Diag mode

F3 T>
RW cmd 002F req = 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 00 00 A0 E1
opts = 00000000

RW Err = 84150180

ASCII Diag mode

F3 T>/2

F3 2>
ASCII Diag mode

F3 T>z

LED:000000CC FAddr:0025B323
LED:000000CC FAddr:0025B323
Rst 0x08M
ASCII Diag mode

F3 T>/2

F3 2>z

LED:000000CE FAddr:0028B6FD
Rst 0x08M
RW cmd 002F req = 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 00 00 A0 E1
opts = 00000000

RW Err = 84150180

ASCII Diag mode

F3 T>
ASCII Diag mode

F3 T>X

LED:000000CC FAddr:0025B323
LED:000000CC FAddr:0025B323
Rst 0x08M
ASCII Diag mode

F3 T>/2

F3 2>Z

DiagError 00005014
F3 2>
RW cmd 002F req = 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 18 F0 9F E5 00 00 A0 E1
opts = 00000000

RW Err = 84150180

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labtech

Post subject: Re: Momentus 5400.6 Busy

Posted: November 3rd, 2014, 12:27

Joined: August 18th, 2010, 17:35
Posts: 3630
Location: Massachusetts, USA

Yes, heads aren't fine. Possible some media damage.

How do you think it failed? Anything out of the ordinary? Any drops?
How long has it been in use? Is it on 24/7?
Have you ran any health tests on it? If yes, have you seen anything of concern over time?

Etc.

_________________
Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts

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Miss Di

Post subject: Re: Momentus 5400.6 Busy

Posted: November 3rd, 2014, 12:31

Joined: September 5th, 2014, 9:14
Posts: 72
Location: France

Customer said the disk hasn´t dropped but the disk clicks before becomes ready.

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labtech

Post subject: Re: Momentus 5400.6 Busy

Posted: November 3rd, 2014, 15:04

Joined: August 18th, 2010, 17:35
Posts: 3630
Location: Massachusetts, USA

It's heads issue

_________________
Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts

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hhddrec

Post subject: Re: Momentus 5400.6 Busy

Posted: November 4th, 2014, 10:42

Joined: August 13th, 2008, 13:10
Posts: 815
Location: World

I think heads issue too, and maybe media damage.

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