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CleanestRoom
 Post subject: Storage stream saving error (code 5) : Out of memory
PostPosted: December 13th, 2014, 4:32 
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Joined: August 21st, 2014, 3:29
Posts: 43
Location: Australia
Hello, i need help!

Customer has 1TB FAT32 drive, 12 inaccessible sectors around the FAT means i have to run a full analysis. Of the 2 billion sectors i get to about 38million and recieve these errors:

Code:
FAT Folder at LBA=   38 686 307
    FAT Folder at LBA=   38 703 843
    FAT Folder at LBA=   38 714 595
    FAT Folder at LBA=   38 781 603
[EOleException] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 787 235
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 787 299
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 809 635
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 812 643
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 817 187
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 817 251
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 824 483
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
=====================================================
[12/13/2014 3:43:11 PM] Quick disk  analysis  (complete)
=====================================================
[EOleException] TFDA_AnalizeThread.InternalExcecute -> Storage stream saving error (code 5) : Out of memory (before exec)
Task parameters saving: 12/13/2014 3:48:20 PM


Out of memory! Well it could be true, i have only 4GB of RAM and 8GB of paged memory as a backup. After running the scan again i observe PC3000Kernel uses about 1.7GB of RAM before this error occurs, but still does not fill all of my RAM space..

Should also mentioned i have imaged the entire drive and was running ^^this scan from the image i made, BUT i observed the exact same error when just analyzing the disk directly!

Helpful advice would be greatly appreciated! :mrgreen: :twisted: :mrgreen:

BAD NEWS: Customer is headed out on holiday tomorrow, i told them i could get it done in time.. did not foresee this bullsh1t! haha!
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CleanestRoom
 Post subject: Re: Storage stream saving error (code 5) : Out of memory
PostPosted: December 13th, 2014, 6:51 
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Joined: August 21st, 2014, 3:29
Posts: 43
Location: Australia
It does not seem to be the RAM. I added 2x2GB sticks to give me a total of 8GB. I received the same error, in nearly the same place:

Code:
    FAT Folder at LBA=   38 424 163
    FAT Folder at LBA=   38 504 419
    FAT Folder at LBA=   38 517 539
    FAT Folder at LBA=   38 536 099
    FAT Folder at LBA=   38 544 291
    FAT Folder at LBA=   38 561 379
[EOleException] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 567 651
[EOleException] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 621 027
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 621 091
[EOutOfMemory] TFDA_Analizer.FindFsObj -> Out of memory
    FAT Folder at LBA=   38 629 411
    FAT Folder at LBA=   38 629 475
    FAT Folder at LBA=   38 659 875
    FAT Folder at LBA=   38 809 635
[EOleException] TFDA_Analizer.FindFsObj -> Out of memory
=====================================================
[12/13/2014 6:30:41 PM] Quick disk  analysis  (complete)
=====================================================
[EOleException] TFDA_AnalizeThread.InternalExcecute -> Storage stream saving error (code 5) : Out of memory (before exec)
Task parameters saving: 12/13/2014 6:35:47 PM


Attached is an image of the broken FAT32 partitions i found before block 38 million. I'm lost, not sure what i should try now.. :P


Attachments:
File comment: Found FAT32 partitions before block 38 million...
found file systems.jpg
found file systems.jpg [ 122.3 KiB | Viewed 5504 times ]
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CleanestRoom
 Post subject: Re: Storage stream saving error (code 5) : Out of memory
PostPosted: December 13th, 2014, 6:55 
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Joined: August 21st, 2014, 3:29
Posts: 43
Location: Australia
After the final error message, the RAM usage doesn't drop! PC3000Kernel.exe keeps holding onto 1.6GB of RAM. When i try to exit, it says PC3000Kernel.exe has crashed, and gives the following crash report:

Code:
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   PCKernelExpress.exe
  Application Version:   5.8.14.4348
  Application Timestamp:   2a425e19
  Fault Module Name:   DE_KER~1.DLL
  Fault Module Version:   5.2.8.3237
  Fault Module Timestamp:   2a425e19
  Exception Code:   c0000005
  Exception Offset:   00073aa4
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   2339
  Additional Information 2:   23398743bf37adc33b44296b86bdf58b
  Additional Information 3:   598d
  Additional Information 4:   598d0dbc85defca4fe5f15fc316b243f
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CleanestRoom
 Post subject: Re: Storage stream saving error (code 5) : Out of memory
PostPosted: December 13th, 2014, 7:07 
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Joined: August 21st, 2014, 3:29
Posts: 43
Location: Australia
Upon trying to shut it down. PC3000Kernel.exe freezes! Windows explorer asks me if i want it shut down. I say yes, this new error message then shows (see attached) and it fails to close!!

I'm forced to execute process.. ugly. :P


Attachments:
File comment: Explorer tries to close it, it freezes, and this appears..
explorer close.jpg
explorer close.jpg [ 16.57 KiB | Viewed 5500 times ]
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Cris
 Post subject: Re: Storage stream saving error (code 5) : Out of memory
PostPosted: December 13th, 2014, 7:25 
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Joined: March 1st, 2011, 8:51
Posts: 78
Location: Australia
It is probably a bug with the software, your quickest option is probably to scan the image with other data recovery software, such as R-Studio.

Unless anyone knows a workaround for the bug; are you running the latest version of the software?

Also, is the application 32-bit or 64-bit?

http://msdn.microsoft.com/en-us/library ... ory_limits

It may not be able to use more than 2GB of RAM.
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CleanestRoom
 Post subject: Re: Storage stream saving error (code 5) : Out of memory
PostPosted: December 13th, 2014, 21:21 
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Joined: August 21st, 2014, 3:29
Posts: 43
Location: Australia
Thanks for the good advice! I'll try RStudio today.

My PC3000 kernel is located in:

C:\Program Files (x86)\ACE Lab\PC-3000\Bin\PC3000Kernel.exe

Besides me having a x64 system. So it seems i have a 32-bit version of PC3000 installed? Unfortunately i can't see a 64-bit alternative on the official update server. :S


Attachments:
File comment: My current (faulty) PC3K version.
PC3K version.jpg
PC3K version.jpg [ 39.81 KiB | Viewed 5449 times ]
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