The immediate impression I have is that Ace don't answer questions in their own forum. Around half of the questions have no replies from anyone.

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A backup a day keeps DR away.

Maybe they have opened the forum in the hope that you will start answering for them?

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All went well until I plugged the drive in.

I always wondered why Ace's customers came to HDD Guru for advice about how to use Ace's products. Now I understand.

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A backup a day keeps DR away.

Please don't take this personally because I am not having a go at you, or picking on you specifically. It is not just "third world" countries that have this problem. Even developed countries have this same problem. Please don't play the poverty card.

This game is very difficult and people just don't want to spend the cost of data recovery. They can't understand why you can buy a flash pen for £10 or a hard drive for £40 but when the media packs in they need to spend at least £150 to get the data back.

I had a guy come in with a flash pen that the controller had stopped working. I explained to him the chip would need to be lifted and it would be costly. He couldn't understand why if these flash pens are mass produced he couldn't just get the same model and swap the chip over. When I told him the price to recover the data, he was surprised and said he only had £10 on him and thought I could help him out with that.

And this is from a developed country, not third world.

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All went well until I plugged the drive in.

I don't understand what you're getting at.

If you have a problem with a particular product, then it stands to reason that you would ask for help at the manufacturer's forum or via the manufacturer's tech support channels. If the manufacturer answers your question, then there would be no reason to repost it elsewhere. The fact that such questions are reposted to other forums suggests that the manufacturer was either unable to help, or couldn't be bothered to.

That said, now that the forum is open, potential customers will be able to see the level of support they can expect, so perhaps Ace will participate more.

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A backup a day keeps DR away.

Ace forum in English is almost dead (in contras for Russian forum). Support usually don't answer for question. I think they should work on this problem - probably there is more owner of PC3K outside Russia, than inside, so it could be good PR for them. I really don't understand why it is happen.

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Odzyskiwanie danych

I found your comment amusing, sorry, I thought you were being sarcastic

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All went well until I plugged the drive in.

Yep Russian forum more interesting. I think the non Russian forum is ignored on purpose....

Same goes for extremly slowwwwww English manual updates compared to Russian manuals.

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All went well until I plugged the drive in.

Aha ,
Once i Get The UDMA i Will Ask Them For russian Manuals Too Lol

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Regards
Amarbir S Dhillon , Chandigarh Data Recovery Labs [India]
Logical,Semi Physical And Physical Data Recovery
Website-> http://www.chandigarhdatarecovery.com

Support ACE physically can not answer all the questions.
Therefore, users themselves must help each other.
Probably in Russian forum users are more responsive than in English.

But on the whole, to gain access to a closed forum,
all waiting for a miracle, and all the answers.

But HDD piece such that they constantly need to learn.
ACE can answer questions related to software problems.
Do they also need the HDD study, and they also do not know all the possible problems.

Well,
The Story Here is why make it public .The most professionally managed forum is of DFL .

_________________
Regards
Amarbir S Dhillon , Chandigarh Data Recovery Labs [India]
Logical,Semi Physical And Physical Data Recovery
Website-> http://www.chandigarhdatarecovery.com

DFL does not support as many models as PC3000.
Therefore, a more narrow focus allows you to understand in more detail.

Well,
I Assure You That The Mainstream Datarecovery Products Would Now Slowly Start Comming Out of China IMHO "I Might Be Wrong Though " .

_________________
Regards
Amarbir S Dhillon , Chandigarh Data Recovery Labs [India]
Logical,Semi Physical And Physical Data Recovery
Website-> http://www.chandigarhdatarecovery.com

There is such a risk, if ACE pricing policy will not change.

Duh, reverse engineering takes time...

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Buy your friends Toshiba\Hitachi and your enemies Seagate.

Well,
In DFL Case This Statement is Not True .The Entire System is different .I Am a New User And Stanley And Team Listen To Each And Every Thing We Say And Updates The system .Not Like The Russians Sitting On It For 3 To 6 Months

_________________
Regards
Amarbir S Dhillon , Chandigarh Data Recovery Labs [India]
Logical,Semi Physical And Physical Data Recovery
Website-> http://www.chandigarhdatarecovery.com

This mentioned in a number of places on ACE Lab website, but I believe it would be reasonable to re-post the same here:
ACE Lab forum is not an official help desk, it is mostly a discussion place for users and enthusiasts.

Tech support team answers questions at the support center:
http://ts.acelaboratory.com/

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• Remote RAID, NAS, SAN, VMware, DVR (CCTV), flash and tape recovery. Data recovery support.

now is NOT an official , but it was in the past...

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ZeBong
" что случилось в России - останется в России "
" Россия еще раз"

Tomset ,
Do You Have a Idea How Many customers Of DFL ARe There In India .I Bet They Sell Something Each Day Here

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Regards
Amarbir S Dhillon , Chandigarh Data Recovery Labs [India]
Logical,Semi Physical And Physical Data Recovery
Website-> http://www.chandigarhdatarecovery.com