***Data Recovery Quote Question***

[olinyer]

Hi,

Need guidance.

I am performing a quote for the customer.

I finished recovering customer data and now doing the Quote and i am wondering if I should add what i found after analysis such as:
-HDD Size 40
-HDD Capacity 31.5
-HDD Data Recovered 11.5

What I do not want is to give this information and customer wont accept the quote for some reason.

What is your suggestion?

Thank you for the help.

Best Regards,

[fzabkar]

Do you mean to say that you removed a HPA, or altered a jumper, and you now want the customer to pay for a "data recovery"?

[olinyer]

I mean:
this is my process: analysis, quote, customer accept and then I recovered the data

I did analysis and recovered the data at once, I am doing quote: under the quote I am wondering if i should add this:
-Software service required
-HDD Size 40
-HDD Capacity 31.5
-HDD Data Recovered 11.5

or what do you add in a quote for the customer after performing analysis and providing the quote for the customer?

thank you for your time.

best regards,

[rogfanther]

Just my opinion, but you could just add some generic description about the service that was necessary to perform, then give some statistics like "Data in Drive : X GB, Data Recovered : Y GB".

No need to explain too much, or give too much unnecessary information that can just contribute to make the customer confused. If it is something important that the customer should know, then write it, but otherwise, it would not be necessary. Customer wants their data, not to know if you used a super-duper machine to get it, or just screamed at the drive until it worked.

[lcoughey]

What exactly is the problem with the drive and what exactly did you do to overcome it?