Hi,

Need guidance.

I am performing a quote for the customer.

I finished recovering customer data and now doing the Quote and i am wondering if I should add what i found after analysis such as:
-HDD Size 40
-HDD Capacity 31.5
-HDD Data Recovered 11.5

What I do not want is to give this information and customer wont accept the quote for some reason.

What is your suggestion?

Thank you for the help.

Best Regards,

Do you mean to say that you removed a HPA, or altered a jumper, and you now want the customer to pay for a "data recovery"?

_________________
A backup a day keeps DR away.

I mean:
this is my process: analysis, quote, customer accept and then I recovered the data

I did analysis and recovered the data at once, I am doing quote: under the quote I am wondering if i should add this:
-Software service required
-HDD Size 40
-HDD Capacity 31.5
-HDD Data Recovered 11.5

or what do you add in a quote for the customer after performing analysis and providing the quote for the customer?

thank you for your time.

best regards,

Just my opinion, but you could just add some generic description about the service that was necessary to perform, then give some statistics like "Data in Drive : X GB, Data Recovered : Y GB".

No need to explain too much, or give too much unnecessary information that can just contribute to make the customer confused. If it is something important that the customer should know, then write it, but otherwise, it would not be necessary. Customer wants their data, not to know if you used a super-duper machine to get it, or just screamed at the drive until it worked.

What exactly is the problem with the drive and what exactly did you do to overcome it?

_________________
Luke
Recovery Force Data Recovery

If you are talking about this drive : https://forum.hddguru.com/viewtopic.php?f=11&t=33409 then most likely you only recovered 11.5 GB out of the 40 gb drive because you falied to fix the initial problem of the drive (most likely translator issue related) and you cloned/imaged it as it was without fixing it first.

With that in mind a considerable part of the user data might have not been properly retrieved because of failure in your procedure to fix the drive and extract the data.

If so i don't think it to be fair to charge the costumer a high value as most likely the costumer will end up having to send the drive to another data recovery pro (or to someone like me) for proper repair/data extraction if he needs the rest of the data (the other 3/4 of the drive) that you were unable to retrieve.

Regards.

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