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Maxtor Firmware Problem - Any tips? http://forum.hddguru.com/viewtopic.php?f=11&t=7879	Page 1 of 1

Author:

zed [ October 14th, 2007, 20:17 ]

Post subject:

Maxtor Firmware Problem - Any tips?

Hi,

I have a Maxtor DiamondMax 11 500GB SATA Hard Disk drive (Model: 6H500F008A21L) which i believe may have a firmware problem. I'm not sure how to solve this problem and was hoping for some suggestions.

The drive powers on, the BSY light is on in the PC-3000 PCI for Windows, the drive makes a beep like clicking sound about 4-5 times, then that noise stops. The drive sounds like it's spinning normally now and it's ready under PC-3000.

The drive is detected as GRIZZLY and not it's correct model and no serial # is detected.

I have an identical PCB, swapped the boards - same problem. I also made a loader file from the identical disk i have and started my faulty drive with the loader, i got the following error below. Any tips on what to try next?

Data recovery is critical so do not want to take any actions which may erase the data. Any tips on what to try next?

Attachments:

Image4.jpg [ 33.79 KiB | Viewed 15730 times ]

Author:	rameez [ October 16th, 2007, 7:19 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
Wait for some time till the drive gives DRDY and DSC .

Author:	zed [ October 16th, 2007, 8:20 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
After about 1 minute it does go to that state, but i still cannot do much with the drive. I have also changed the timeout to about 400 seconds, still it has that error. Any tips on what to try?

Author:	rameez [ October 18th, 2007, 7:29 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
After going to ready state then enter utility .

Author:	zed [ October 18th, 2007, 18:16 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
When i do that it gives the error message i attached in the screenshot in my 1st post.

Author:	dobrevjetser [ October 19th, 2007, 3:15 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
Zed, Sometime it helps to generate a soft reset when the utility takes too long to finish. Dobre

Author:	zed [ October 19th, 2007, 3:45 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
Thanks, basically the problem i am having is that no matter what i try - i cannot get the utility to start. Usually this means the loader did not work or the correct loader was not used but i know the correct loader is being used. Any suggestions on what to try next to get the utility to open so i can examine the firmware modules?

Author:	rameez [ October 19th, 2007, 9:49 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
Does hdd make any clicking noises while loading loader ?

Author:	zed [ October 19th, 2007, 10:28 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
Yes, it clicks a few times then stops when loading the loader form an identical drive. What would this problem suggest?

Author:	hddtechnical [ October 20th, 2007, 16:04 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
Yes, it clicks a few times then stops when loading the loader form an identical drive. What would this problem suggest? it seems serious badsectors in SA thats why drive click and after few sec or mins drive stop click spin properly.... well some time if u load unmatched loader also got problem from that also... if checksum is same but still drive clicks after load loader then it will be head error then u can change head to recover data

Author:	rameez [ October 21st, 2007, 5:19 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
yes it could be a head problem if your loader is same as ROM SA .

Author:	bubu321 [ October 29th, 2007, 9:54 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
hi, - change $21 to $20 in Sa utils - look at manual.

Author:	m3shia [ November 12th, 2007, 14:28 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
It's definitely a head issue. Your best bet is to keep this drive powered off as you may cause platter damage. Head issues can at times result from bad firmware which needs to be remedied. However you will need to actually have the heads re-aligned in addition to repairing the firmware in order to retrieve the data.

Author:	rameez [ November 25th, 2007, 11:25 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
What do u mean by changing $21 to $20 in Sa utils ?

Author:	Doomer [ November 28th, 2007, 12:07 ]
Post subject:	Re: Maxtor Firmware Problem - Any tips?
It will not work this way Loader loading procedure has been changed in new Maxtor drives (like Grizzly, Sabre2 and Shasta) and this PC3000 utility cannot load loader for these models at all There is no free software to solve this issue I think in new PC3000 UDMA this problem has been fixed (but I'm not sure)

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